LinkedIn: https://www.linkedin.com/in/DougChegwin
SUMMARY
An experienced financial leader and consultant with a successful track record of significantly improving financial results by acting as a business partner to the executive team and business leadership, managing organizational and strategic change, and obtaining operational efficiencies. Experienced and hands on with the development of financial and operational strategy, budget development and tracking, company and product line forecasting, financial planning and analysis (FP&A), improving revenue while reducing operational cost, direct experience with VC/Private Equity, creating and implementing key performance metrics for finance and operations, financial system integration, M&A due diligence and integration, and internal and external reporting. Creative problem solving and results oriented. Clear and effective in communicating at all levels internal and external in an effort to improve financial results and meet business objectives. Excellent leader of the accounting and finance teams.
PROFESSIONAL EXPERIENCE
Mullin International May 2017 – September 2017
CFO Consultant - Contract
Developed financial models which transitioned into forecasting short and long-term sales and recognized revenue. Helped with strategic direction of the company and developed operational models. Implemented those models in the organization which now allow for tracking of focused operational KPIs. Communicated to the executive team company progress against the new KPI targets, areas that were working, and areas that need improvement. Provided scope and requirements to move to an automated employee time keeping system. Provided insight into key points of interest for buyers of the company, what to communicate, and suggestions on how to say it backing it with financial data. Provided due diligence support for the company to be sold by the end of September.
STUDENT LOAN RELIEF May 2016 – September 2017
Student Loan Relief, with revenue of $1.0 million, headquartered in Florida was started in early 2016. The company is a call center that buys leads for individuals who have federal student loan debt and sells them consolidation services to reduce their monthly payments. I have grown the company quickly in only a few short months with a successful track record of increasing sales.
Owner / President
Responsible for sales management, and operational efficiency in growing the company strategically and staying in compliance with federal guidelines. Constantly looking for ways to increase profit by improving sales productivity in an effort to increase profits and cash flow. Manage a staff of 6 sales representatives. Fully operate a call center operation and personally make changes to the phone system and CRM system to better fit our needs. Set all the key performance indicators and measure and report on both operational and financial results vs. goals.
LEE HECHT HARRISON August 2011 – July 2015
Lee Hecht Harrison with global revenue of $512 million, headquartered in Florida is a subsidiary of Adecco S.A., (Swiss Exchange: ADEN), a Fortune Global 500 company based in Zurich, Switzerland with revenue of €20 billion. The Lee Hecht Harrison North American business unit had revenues of $250 million in 2014. Lee Hecht Harrison became the leading company in career transition and talent development services in the world and in North America after acquiring Drake Beam Morin in 2011.
Senior Vice President Financial Operations, North America
Reporting jointly to the global CFO and the President of the United States and Canada business units which had $250 million in revenue with 40% EBITDA, total staff of 480 full time and 800 part time employees in 94 offices.
Responsible for all financial activity for North America operations, budgeting, sales and revenue reporting, monthly close, operations accounting, variance analysis, accurate and timely preparation of financial statements with consolidations, compliance with GAAP, cost modeling, country and region forecasting, ensuring that policies and procedures (internal controls) were in place and followed, and directed the real estate process for new and ongoing leases support the enterprise.
Directly managed a team that included a Revenue and Sales Analysts, Cost Analysts, and the Director of Real Estate. Indirectly managed the controller and the functions of accounts payable, accounts receivable, general ledger, and payroll. This included 5 exempt and 20 non-exempt employees.
Reduced duplication of rent cost in the United States by $4 million through integrating Drake Beam Morin into Lee Hecht Harrison.
Reduced program delivery staff cost by $3.7 million over a 3-year period by focusing on program utilization and implementing standards without decreasing quality.
Identified a gap in the operations engagement metrics and worked with management to improve the process of customer engagement resulting in an increase of $3 million in revenue.
DRAKE BEAM MORIN April 2005 – July 2011
Drake Beam Morin with revenue of $130 million headquartered in Florida, was owned by Compass Partners, a private equity group. Drake Beam Morin was the leading company in career transition and talent development services in the world and in the North America market and was acquired by Lee Hecht Harrison in July of 2011. The Drake Beam Morin North American business unit had revenues of $65 million in 2010.
Vice President Financial Operations, North America 2006 – 2011
Reporting to the President of the United States, Canada, and Mexico business units which had $65 million in revenue with 26% EBITDA, total staff of 161 full time and 285 part time employees in 94 offices.
Responsible for North America budgeting, sales and revenue reporting, monthly close, operations accounting, variance analysis, accurately and timely preparation of financial statements with consolidations, financial reviews with CEO, Global CFO, and Board of Directors, compliance with GAAP, cost modeling, country and region forecasting, communication with operations, ensured that policies and procedures (internal controls) are in place and followed, and directed the real estate process for new and ongoing leases to support the enterprise.
Directly managed a team that included a Revenue and Sales Analyst, Cost Analyst, and the Director of Real Estate. Indirectly managed the controller and the functions of accounts payable, accounts receivable, general ledger, and payroll in a matrix environment, 5 exempt and 25 non-exempt employees.
Increased EBITDA from 1% in 2006 to 26% in 2010 by reducing costs of $12 million. This resulted in Drake Beam Morin / Compass Partners having a successful exit with €149 million in July of 2011.
Reduced rent cost in the United States by $5.6 million by right sizing the space.
Assisted operations in reducing program delivery staff costs by $2.1 million through the creation of new delivery processes and standards between 2006 and 2010. Worked with operations to make this happen.
Developed and implemented sales metrics, commission plans, and cultural changes resulting in reducing sales staff cost by $3.2 million.
Director, Financial Budgeting and Planning, Global 2005 – 2006
Drake Beam Morin had global revenues of $130 million and 1% EBITDA. Reporting to the Global CFO, responsible for global budgeting, sales and revenue reporting, variance analysis, financial planning reviews with CEO, CFO, and Board of Directors, cost modeling, and working with operations to begin documenting actual and future operational processes. Directly managed a team that included a Revenue and Sales Analyst and Cost Analyst.
INCHARGE INSTITUTE OF AMERICA April 1999 – March 2005
InCharge Institute of America was a 501(c)(3) nonprofit organization based in Orlando, Florida with $122 million in revenue consisting of a corporate office and a call center. The services offered include confidential and professional credit counseling, debt management services, bankruptcy education, housing counseling and educational initiatives promoting financial literacy.
Director of Finance
Reporting to the CFO. Responsible for overall budgeting, financial analysis, banking relationships and covenant reporting, P&L and cash flow forecasting, planning, strategic analysis, financial project and system implementations, financial and operational process audits in compliance with ISO 9001, and financial reporting. Directly managed two Financial Analysts.
Increased the accuracy of consolidating the budget and improved the time to run financial and operational reports by researching, purchasing, and implementing financial and budgeting reporting software. Maintained and controlled the company financial software and data warehouse (Solomon, Kronos, and Comshare).
MICRO DESIGN INTERNATIONAL August 1989 – March 1999
Micro Design International was a privately held software development and computer component manufacturer based in Winter Park, Florida with $50 million in revenue and 120 employees. Micro Design International was a leading value-added manufacturer of network attached storage appliances and data network storage management products. The products offered include the combination of leading edge computer network storage appliances and software with the latest hardware.
Business Analyst 1997 – 1999
Reporting to the President and CEO, responsible budgeting, reporting, forecasting, and evaluating data that supported the business in an effort to make informed decisions. Analysis of software and hardware sales.
Materials Manager 1989 – 1997
Reporting to the CFO, responsible financial and operations activities including vendor selection, contract negotiation inventory purchases, inventory control and reporting, bill of materials, standard operating procedures, storage, disposal, and logistics of products to customers. Directly managed a Purchasing Manager, 2 Warehouse Personnel and 2 Shipping and Receiving Personnel.
COMPUTER SKILLS
Microsoft Excel, Power Point, Word, Outlook, ERP Systems PeopleSoft / JD Edwards, CRM, Salesforce, Cetova (similar to Cognos or Hyperion), Comshare, Kronos
EDUCATION
Rollins College, Crummer School of Business, Winter Park, FL
Master of Business Administration, April 1996
University of Central Florida, Orlando, FL
Bachelor of Science, Psychology, May 1989