Manager Engineer

S. VENKATA PAVAN KUMAR

*** ********* ****** ***, ***** 208 Columbus, Ohio 43220

312-***-**** ******.*********@*****.*** www.linkedin.com/in/sankarapu

Authorized to work in the US for any employer

Unified Communications Engineer/ VOIP Net Engineer

Performance-driven programmer with 9 years of experience optimizing high-volume networks for internal and external customers in the finance, telecommunications and education sectors. Proven ability to deliver critical projects on time for large enterprises. success in Network/VOIP Administration, Data Communication, Design, Wireless Network Maintaining and Troubleshooting Cisco, HP Routers and Switches, Cisco ASA Firewalls, Load Balancers, Troubleshooting voice engineering concepts and network protocols. Demonstrated strength in identifying opportunities to improve efficiency. Track record of flexibility and growth in fast-changing environments. Outstanding communication skills.

CORE COMPETENCIES

•Voice over Internet Protocol (VoIP) • Cisco & Avaya Solutions • Infrastructure Design • Capacity Planning • Server Implementation Configuration • Algorithms • Cisco Routers & Switches •Session Initiation Protocol (SIP) •Protocols (OSPF, BGP, SIP, MGCP,SCCP) • Maintenance •Object-Oriented Programming (OOP)• Datacenter Migration •Datacenter implementation• AWS Sysops• OpenStack

CERTIFICATIONS

CCNP Collaboration(CCNP Voice) • CCNP Routing & Switching (CCNP R&S)

Cisco Certified Network Associate (CCNA) • Java SE 8 Certified(OCPJP)

TECHNICAL SKILLS

Technologies: Cisco Call Manager 9.x /10.x, CME, voice gateways, Routers, SME, CCA, java, Big Data, AWS Sysops, OpenStack Languages: Java, JavaScript, HTML, JSP, CSS, XML Web: Servlets, JDBC Databases: MySQL, NoSQL, Informatica. Platforms: UNIX, Linux, Solaris, Windows7/10.

PROFESSIONAL EXPERIENCE

CAREER NOTE: Completed on-campus studies and currently taking distance education courses to complete a Master's Degree in Computer Science (Available for full-time W-2 employment).

HEWLETT PACKARD, Singapore • 2012-2016

American multinational information technology company serving businesses and consumers.

Operations Engineer

Planning and Designing of Cisco sites for Procter & Gamble (client). Installation, Supporting, troubleshooting of unified communication Solution, Maintenance of Toll Bypass Routers, Voice Routers, Cubes. Installed and maintained of CUBEs, cloud connected audio (CCA) solutions, Toll bypass routers, voice gateways and session border controllers. Implemented Cisco Unified Communications Manager Express (CME). Expertise in LYNC and skype for Business. Provided support and troubleshooting for wide range of IP telephony and other call center products. Utilized complex algorithms for architectural components and business functions.

Demonstrated excellence in managing large-scale projects for major HP client Proctor & Gamble.

Optimized dialing costs and call flows by conducting rigorous user acceptance testing (UAT).

Transformation of sites from legacy devices to cisco collaborations.

Hands on Experience with Voice and Data products including Cisco Voice Gateways, Cisco Unified Border elements (CUBEs) and Survivable Remote Site Telephony (SRST) functionality, VOIP troubleshooting tools.

Coordinate and lead high priority VoIP buildout projects and carrier integrations.

Created an enterprise dial plan with Route Partitions, Calling Search Spaces, Line Groups, Hunts Groups, Call Pickup Groups, Route Lists and Route Patterns in Cisco Call Manager.

Worked with different team members during Datacenter Migration. Server maintenance through VMware.

Integrations of Lync and skype for business with cisco and datacenter moves, CUBE deployments.

S. VENKATA PAVAN KUMAR • Page 2

312-***-**** ******.*********@*****.*** www.linkedin.com/in/sankarapu

Created dedicated VLANs for Voice & Data with QOS for prioritizing Voice over Data.

Handled SRST on Voice Gateways, Toll-Bypass-Routers, CUBES.

Execute, design and build monitoring, VoIP solutions, SBCs, PBXs and backend services.

Created the Device Pools, Locations, Regions, MRGs, MRGLs, as a part of IP TEL Migrations

Performed daily voice administration tasks such as end user device provisioning, user creation, end user training, hunt group configuration, voice mail configuration etc.

Technologies: CUCM 8.x-10.x, Cisco Voice Gateways, Cisco Unified Border Element (CUBE), Session Management Edition (SME), CCA, IVR, Unix, Linux, Shell Scripts, Bash.

JP MORGAN CHASE, Bangalore, India • 2011-2012

Global banking and financial services company based in the United States.

Cisco UC Consultant

Built and maintained VoIP infrastructure for JP Morgan Chase. Managed installation and migration of Call Manager clusters. Implemented Cisco Unity Connection, CME, Survivable Remote Site Telephony (SRST), gateways and IP phones. Contributed to upgrade from Cisco Call Manager 7.x to 8.x. Isolated and resolved technical issues by recreating customer problems remotely.

Deepened expertise in IP networking, network products and VoIP protocols such as MGCP, H.323 and SIP.

Transformation projects of Europe and Asia sites of chase(transformed from Avaya to cisco).

Proactively assess, tests and stresses monitoring and vulnerabilities within the VoIP architecture to personally better design implementations in scripting through batch, bash, and reporting jobs.

Created on Route Patterns, Route Hunt, Calling Search Spaces, Dial-peers, POTS, Translation Rules, configuring end users manually and by using Bulk Administration Tool (BAT).

Configured MGCP & SIP Gateways.

Migrate APAC and EMEA regions from Avaya to Cisco.

Technologies: Cisco Call Manager, Unity, CME, SRST, Gateways, IP Phones, Unix

AVAYA PVT LTD, Hyderabad, India • 2008-2011

American technology company specialized in Internet telephony and wireless communications.

Customer Support Specialist II

Furnished internal server and application support at engineer level or higher including Secular Access layer Server, Unix, Application Server, Unix shell scripting, Apache and Linux. Participated in multi-site deployments.

Developed Secure Access Link product, enabled connectivity with Avaya Data Center, and provided ongoing support for clients such as Citi Singapore and DBS Bank, developed IVR scripting.

Supporting STARS team, which is core network of Avaya automated solving scripts.

Technologies: C, Bash, JavaScript, CSS, HTML, VBScript, Avaya Phones, Media Servers, Media Gateways, TDM Switching, SES SIP, Cisco Call Manager, IP Phones

TRATUM TECHNOLOGIES PVT LTD, Hyderabad, India • 2006-2008

Enterprise software solutions provider based in the United States with operations in the UK and Asia.

Software Engineer

Implemented and maintained VoIP call center environment. Engaged in rapid troubleshooting of Cisco Call Manager, voice gateway, gatekeepers and IP phones. Oversaw E1 and T1 connections. Supported CosmoCom, Siebel and SQL-based reporting solutions on both client and server sides.

Consistently met SLA targets and resolved incidents in a timely manner.

Technologies: Sybase, SQL, Shell Scripts, Bash, Cisco Voice Gateways, Call Managers, Gatekeepers

S. VENKATA PAVAN KUMAR • Page 3

312-***-**** ******.*********@*****.*** www.linkedin.com/in/sankarapu

Additional Information

TECHNICAL SKILLS

Routers - Cisco IOS and IOS XE platforms; Cisco 2811, 2821, 2921, 2951, 3845, 3945 and 4331.

CISCO VOIP: Cisco Unified Communications Manager (7.X to 10.X), Unity Connection, Contact Center Express, Call Manager Express, Unity Connection Express, Cisco WebEx, Cisco IM&P, Cisco Jabber, Cisco WebEx Connect, Cisco voice gateway functionality, CME, Avaya, SRST, Lync, skype for Business.

Switches - Cisco IOS and CatOS platforms; Cisco 2950, 2960, 3500, 3700, 4500, 6500. Cisco Data Center platforms; Nexus 1000, 5000, 7000, UCS 6000. Cisco SDN platforms; Nexus 1000v, ASA 1000v, CSR 1000v

VoIP Tools Unified: RTMT, Remote ITL Erase, Unity Tools, Call Accounting.

CODEC: G.711, G.729, G.723, G.726, G.722, ilbc.

Firewalls - Cisco ASA 7.x, 8.x, 9.x. Cisco PIX.

Load Balancers - Cisco ACE, CSS, F5 LTM, F5 GSM

WAN Optimization - Riverbed Steelhead, Cisco WAAS

Network Technologies/Topologies:

WAN - MPLS, MPLS Layer 2/3 VPN's, Frame-Relay, GRE/IPSEC VPN, VPN, SIP/PSTN services

Layer 2 networking - 802.1(D,W,S), Ethernet, POE, Ether-Channel

Layer 3 networking - IPv4, IPv6, OSPF, EIGRP, RIP (v2), BGP, MP-BGP, PFR, OSPFv3, EIGRPv6, RIPng,

Multicast Networking - Multicast (Sparse + Dense), MSDP, Anycast, Auto-RP, BSR, PIM, SSM

Security - NAT, IP Source Guard, Cisco IPS/IPS,

QOS - Congestion avoidance and congestion management. MQC, CBWFQ, LLQ, NBAR, WRED, Auto-QOS

Unified Computing/Virtualization - Design, support, configure, upgrade Cisco UCS systems

Wireless - Wireless LAN controllers, all LWAP and autonomous AP models, NCS, Skills (must have): -

VPN - SSL VPN, IPSec VPN, and DMVPN (phase 1 and 2), EZVPN, AnyConnect

Additional knowledge/skills:

Operating System/utilities - Windows 7, Windows 2003 Server, Windows XP Professional, Red Hat Linux, Solaris, DNS, DHCP, Net flow, Wireshark

Professional skills - Network drawing tools including MS Visio, presentation skills and experience including MS PowerPoint.

ACADEMIC PROJECTS (MSCS)

Attendance Management System – Maharishi University of Management, 2017

Built student attendance system using object-oriented programming concepts, Java 8, JavaFX and SQL database. Employed Factory design pattern with class and sequence diagrams. Synchronized data with server.

Online Shopping Cart –Produced scalable online shopping system with catalog browsing, online checkout, order history management and persistent cart features. Enabled data retrieval from banking systems by implementing web services. Utilized Jess rules engine for business logic and validations. Employed Agile Scrum SDLC, Spring MVC, Hibernate, Spring Security and MySQL database.

Big Data –Designed MapReduce projects using in Mapper, Pairs &Stripes, sqoop and Flames. Developed Crystal project with Pig, Hive and Kafka.

EDUCATION

Master of Science in Computer Science

(In progress via distance education; expected completion October 2020)

Maharishi University of Management, Fairfield, Iowa

Coursework: Fundamental Practical Programming, Modern Practical Programming, Algorithms, Big Data, Web

Application Programming, Advanced Design Patterns

Bachelor of Technology, Electrical & Computer Engineering

Sri Venkateshwara University, Tirupati, Andhra Pradesh, India

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