Human Resources Management

EXPANDED RESUME OF

NANCY C. KESSLER, SPHR

www.linkedin.com/pub/nancy-kessler-sphr/0/301/464 *******.*****@*****.*** 817-***-**** Cell

SR. HUMAN RESOURCES PROFESSIONAL

Highly competent and versatile Sr. Human Resource professional with more than 20 years of consulting and corporate HR experience in large and small corporations. Particular experience in start ups, rapid growth, and turnaround situations.

Strategic thinker: Proven ability to provide strategic advice, develop options, analyze risks, and solve problems.

Relationship Management: Proven ability to develop highly effective working relationships by building credibility, respect and rapport with internal and external networks.

Influencing: Well-honed negotiation, influencing and persuasion skills. Able to effectively and creatively challenge people, situations and current thinking.

Analytical: Proven ability to find and analyze a range of quantitate and qualitative information and use this in developing strategies, plans, policies and solutions.

Business acumen: Demonstrates an understanding of business lifecycle and models and uses this to make effective business decisions, applies commercial principles into strategies.

Critical Success Factors

Design and implement HR infrastructure and/or audit existing HR infrastructure

Design and implement an encompassing people strategy/plan that aligns the employees and managers to the business strategy and uses external best practice where possible.

Create and meet agreed business metrics including retention of key talent, succession planning, talent pipeline, and employee engagement.

Produce and deliver effective change plans for major change projects.

Work collaboratively within the organization promoting a culture of performance through cooperation.

Actively participate in group wide initiatives and projects beyond area of responsibility (HR)

Key Accountabilities

Work in partnership with senior management teams to identify the people implications of strategic and business plans.

Promote new ways of working to maximize opportunities, support change, build the right culture and manage risks, constructively challenging decisions to be in the best interests of the organization.

Lead or drive key organizational development and change projects, applying a structured and measureable approach to managing change and mentoring others in the practices to facilitate management development.

Attract, develop and retain talent capable of meeting current and future needs of the function and organization, thinking globally.

In partnership with the business, develop and deliver strategic workforce plans that identify the capacity and capability of the future organization.

Evaluate the external environment, business and people related trends to identify and develop solutions, programs and policies that act on opportunities or threats.

Coach, challenge, and advise the management team to ensure that people issues and consequences are considered at the earliest possible point of business decision-making.

Actively promote cultural change and support new ways of working and continuous improvement to provide a high quality, professional, consistent and cohesive HR service.

Ensure compliance with all legal, regulatory, and Company HR requirements, providing advice and monitoring success, including acting as Ethics Officer.

Develop the capability of the HR function and improve line management capability within the overall organization.

Career History

Independent Consulting Sr Human Resources Consultant

2011 – Present

Recent Consulting Jobs:

DFW area HR Consulting firm 05/2015 – 07/2017

Director of HR – Fulfilment Company 10/2015 – 02/2017

oAudit HR including Payroll; job descriptions; update handbook, forms.

oLed HRIS implementation project: vetting and implementation of Paylocity (ATS, Onboarding, HR, Performance, Training, Payroll, T&A) which included data migration, creation of workflows, templates, trained management and employees on system

oLeadership and development two entry level HR assistants

oOnboarding and Offboarding documented processes

oDesign of Dir of HR Manual, HR Assistant Manuel and Supervisor Manual

oNegotiated contracts with vendors: background verification, drug testing, staffing agencies (for temp labor),

oRestructured and added new benefits for all employees while reducing company costs

oDesigned/facilitated/oversaw management and employee training programs

oEmployee Activity, Safety/Loss Prevention and Wellness Committees

oDeveloped monthly HR reporting and performance metrics

oBudget responsibility

Start up HR function – AX consulting firm 2015

Process Improvements – International Trade Compliance Serv Provider 2013

Start up HR function – 2 Software Consulting firms 2013

Process Improvement, Policies/Procedures – CPA firm 2012 - 2013

Process Improvements – Restaurant Company (3 locations) 2012 – 2013

DOL Audit Defense & Response - Pool company 2012

Start up HR function – eLearning CA based company 2011

Career Counseling – various companies 2011

Schnitzer Steel/APB Division Human Resource Business Partner

2013 – 2015 One of the largest metals recyclers in North America, Schnitzer is a leading processor of scrap metal as raw material for new production, a provider of used and recycled auto parts and a manufacturer of finished steel products. Responsible for aligning business objectives with employees and management in designated business units. Serve as a consultant to management on HR-related issues. Act as an employee champion and change agent. 15 locations in 5 states. 85% travel.

Investigate/document/respond to regulatory and internal complaints/violations; worked closely with Loss Prevention and EHS as needed.

Designed/Implemented Onboarding process for CSA, Production and Managerial, new hires & promotions

Implemented Individual Development Plans for all members of management in my regions

Management and employee training – classroom and webinar

eMortgage Logic LLC Human Resource Manager

2011 – 2012 Premier provider of residential valuation of products and data nationwide. Call center environment. Department head and member of Senior Management team. Supervision of 2.

Rolled 3 companies off PEO simultaneously – creation of all documents, policies & procedures

Developed, recommended, and installed approved new health & welfare plans, benefit policies and administration of benefit plans. Researched and approved benefit venders.

Led HRIS implementation project: vetting and implementation of InfinityHR (HRIS) and ADP (payroll) systems

Employee Activity Committee, Chairperson –monthly/annual as well as special events.

Designed/led Mentoring Program – 15 matches

ePartners Incorporated (acquired by Tribridge) Human Resources Manager

2006 – 2011 One of the largest and most respected Microsoft Business Solutions consultancies in the world with 200+ employees in the US and UK. Responsibilities included being a strategic senior level business partner, developing and directing all aspects of Human Resources including employee relations issues; policies and procedures; interact extensively with executive management and operations employees; providing guidance and tutorship to other HR coworkers (1 – 4). National and international travel.

Successfully defended all domestic and international regulatory complaints including representing company at UK Tribunal.

Worked with vendor as project lead, along with VP of HR, to customize and implement applicant tracking system and performance management tracking system (HRSmart)

Implemented HR Care Calls, reducing turnover by 37% over 12 mths

Lead team in designing of ePartners University (ePU).

Grand Homes, Inc. Director of People Dept

2005 – 2006 National award winning Dallas luxury home builder with 360 employees in 5 locations. Responsibilities included start up of company’s People (HR) office. Direct supervision of 2 payroll employees. Local travel 25%.

Developed initial HR annual business plan and budget

Designed and implemented company’s first employee handbook

Implemented college recruiting program

Designed and led management training

Staffware Corp (acquired by TIBCO) Director of Human Resources

2000 – 2005 A global software company with more than 1500 employees in 24 countries. Responsibilities included the start up of Americas Division HR office. Direct supervision of 3. National and international travel 25%.

Designed and implemented company’s first employee handbook; which was utilized by parent company as the global standard

Designed ADA compliant job descriptions

Worked with senior leadership to restructure workforce; including layoffs, internal transfers and new hire recruitment

Grew workforce by 34% while maintaining 98.75% retention level

Designed and implemented new benefit program; annual cost savings of $47K+ and 0% loss of employee benefits, while increasing benefits for 2/3 of employees.

Developed and rolled out new 401(k) plan, replacing 2 former plans, following corporate merger

Implemented In-Patriot policy and procedures

Re-tooled employee referral program, resulting in annual savings of $100K in recruiting fees

Assumed responsibility for Corporate Travel, reduced travel costs 51.7% in first six months

Facilities Management – Project lead on 4 office relocations (2 Dallas, 2 NC) including working with broker to find location, contractors & vendors on construction of new space, relocation of furniture & staff

Fritz Companies, Inc.(acquired by UPS Supply Chain) Director of Human Resources

1998 – 2000 International Logistics & Freight Forwarding Responsible for HR support of 3000+ employees in 62 locations. Collaborated with VP of HR in design, development & company-wide implementation of core HR programs & policies. Rapidly promoted to Director (in 8 mths). Supervised 7 field HR offices & assigned personnel. Travel 75%.

Revised and updated company’s employee handbook and forms; trained management.

Successfully implemented HR programs ensuring consistency throughout region & provided managers with critical tools to enhance productivity as well as employee morale

Successfully represented company against all internal and regulatory complaints

Designed, led & tracked results of Management Liability Training, reducing complaints by 47+% in first year

Implemented performance appraisal training system, progressive disciplinary procedures, and recruitment process guidelines. Conducted company-wide management training.

Administaff, Inc. (now Insperity) Sr. HR Consultant

1997 – 1998 Professional Employer Organization (PEO) Provided HR Consulting for 120+ companies in various industries

Sydran Services Regional Human Resources Manager

(dba Burger King/Chili’s Restaurants)

1994 – 1997 Restaurant Industry Supported 4000+ staff in 120 restaurants & regional office

Halter Marine Shipyard Regional Personnel Manager

1991 – 1994 Construction/Manufacturing Supported 800+ employees

Lawyers Title Personnel Administrator

1988 – 1991 Real Estate Title Insurance Supported 80+ employees in 8 offices

New Orleans Job Corp Regional Personnel Manager

1987 – 1988 Dept. of Education Supported 120+ employees

Orleans Parish Criminal Sheriff’s Office Payroll, Personnel & Benefits Roles

1983 – 1987 Law Enforcement Promoted from junior to more senior roles

Supported 1000+ employees

EDUCATION

SPHR National Certification 11/2004 – 12/2019

PHR National Certification 05/2004 – 11/2004

Delgado College, Business Management 1992

Recent Volunteer Work

Dress for Success - Dallas - Career Counseling 01/2015 – 12/2015

Gateway Church

Various and ongoing opportunities 07/2008 – 07/2017

Women’s Mentoring Program (Gateway Church) 05/2010 – 12/2013

Tres Dias 04/2009 – 04/2011

Areas of expertise: Employee Relations / Strategic Planning / Organizational Development / Project Management / HRIS / Compliance / International HR / Performance management / Leadership / Acquisitions & Mergers / Compensation / Benefits / Full cycle recruiting / Leadership / Events Planning / Process & Productivity Improvement

Industry experience: Software (IT), Manufacturing, Construction, Consulting, Supply Chain Management (international logistics, freight forwarding, fulfillment), Title Insurance, Education, Finance, Call Center, Retail, Professional Services, Law Enforcement

Software: Paylocity, ADP, Kronos, InfinityHR, HRSmart, SuccessFactor, Microsoft Office Suite (Outlook, Word, Excel, Powerpoint)

Contact this candidate