Management Manager

GERRARD MILLS, MBA

************@*****.*** • 931-***-**** • www.linkedin.com/in/gerrardmills

Persistent, servant leader who focuses on strategic goals while aligning tactical functions to deliver optimal results to stakeholders. Manager, analyst and team mate with a background in training, leadership and problem solving. Tireless learner who leverages business relationships and exemplary communication skills to drive service level objectives. Flexible team player who thrives to mitigate impediments in fast-paced environments. Some areas of proficiency include:

Exceptional Communication Skills •Facilitation •Agile/Scrum Methodologies •Business Process Improvement •Problem Solving •Data Analysis •Strong Emotional Intelligence • SharePoint • Salesforce • Organizational Effectiveness • Coaching • Leadership •Change Management

EXPERIENCE

Training Consultant

Irving, TX

May 2015 – Present

MedSynergies/Optum 360 – Train end-users to efficiently use practice management systems and other business-related applications to meet enterprise requirements. Engage in several root cause, gap analysis, and on-boarding meetings to validate and help shape business strategy and vision. Collaborate within a team to create, edit and manage several projects that focus on effective solutions and change management.

Facilitate training sessions for robust practice management system platforms that often require utilization of process engineering methodologies. Orchestrate activities to complete and properly document optimizations.

Lead meetings and collaborate with various subject matter experts to develop training that pinpoint the needs of staff and follow-up to ensure >90% retention.

Identify areas that require optimization and work in an iterative team environment to create solutions that enhance, improve and advance the function.

Lead and assist with several projects that supported the company’s overall goal of meeting and exceeding $92M in earnings before interest taxes depreciation and amortization.

Secondary School Teacher (Honors Math, General Education)

Fort Worth, TX

August 2010 – January 2015

Fort Worth & Cedar Hill Independent School District – Prepared and facilitated training for higher level learning. Delivered content through lectures, discussions, and demonstrations in a classroom environment. Established and enforced guidelines for optimal lesson retention.

Participated in process improvement projects focused on the development, design, redesign and/or implementation of new or improved processes.

Routinely engaged, collaborated and influenced business stakeholders and Subject Matter Experts to identify problems and explore opportunities. Resulted in mastering best practices and efficient workflows.

Managed 30+ individual students and adhered to key performance indicators to synthesize objectives. Followed SOPs to improve KPIs through patience, creativity and teamwork.

Eligibility Counselor II

Clarksville, TN

June 2008 – June 2010

Tennessee Department of Health and Human Services – Assessed 12-15 applicants daily to determine if the business could sufficiently meet the needs of the end user via the healthcare industry. Executed Kaizen changes and allowed for a more streamline approach to servicing caseload of 350-500 clients.

Mitigated risks by prioritizing the team workload and continually auditing the business process.

Participated in special projects such as disaster relief. I was often chosen to serve on caseload process improvement committees.

EDUCATION

Northwood University, DeVos Graduate School, Masters of Business Administration, 2016

University of Texas at Arlington, Bachelor of Arts in Communication, 2006

Villanova University, Agile Management Graduate Certificate, expected - 2018

PERSONAL ENRICHMENT

Team President and MVP in DeVos MBA School of Management

Community outreach through youth education program

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