Customer Service Project Manager
Resume:
Nelson F. Castro
**** ******** ***** ******, ** *9710
*********@*****.***
Professional Summary
Exceptionally dependable and well-trained Facilities Project Manager with vast experience and a variety of system specializations, in facilities management, operations, logistics, commercial restoration. Adept at handling multiple projects simultaneously, whether working independently or as part of a team. Conscientious and mindful of all local, state and federal safety standards. Innovative, resilient and highly positive attitude.
Core Qualifications
Knowledgeable of heating, air-conditioning, plumbing and electrical systems
Mastered skills in site survey, evaluation, on-site operations and logistics.
Exceptional expertise in project management, consulting, customer service, recruiting and hiring.
Excellent ability to read and interpret government regulations and technical procedures
Outstanding skills at graphic presentation, data and cost analysis, estimating & budgets
Bilingual-Spanish & English
Experience
April 2007-Present: EDS Diversified Services, Facilities Project Management, Restoration & Marketing Consultant
Manage and facilitate large scale commercial and industrial restoration projects in both local and national arena.
Operations and logistics to ensure completion of projects on time and under budget, with focus on efficient business recovery for clients
On-site operations leadership and Human Resources functions for vendors, contractors and staff; and daily site specific safety briefings to all new personnel.
Recognized for providing outstanding customer relations in the successful restoration of seven major retail projects with limited interruptions of daily operations.
Provided key leadership in national emergency projects and most major floods and hurricanes of the last decade
Disaster/restoration industry; Duties include site survey and evaluation, responsible for establishing workplace safety, scope of work, costs affiliated to scope, project completion.
Project logistics coordinator, recruiting and hiring staff, supervisors and labor for travel throughout the U.S.
Recommendations to customers and insurance companies on mitigation, cleaning, drying and restoration methods and cost analysis.
Specialize in interact with insurance carriers, customers, and vendors, staffing agencies, consultants and OSHA inspectors to provide a safe cost effective approach to expedite site loss repairs to minimize business loss.
National Project Manager for insurance, restoration and disaster restoration industry
- Project manages restoration and remediation projects
-Consulting/ clerking for insurance and restoration industries
-Consulting/ clerking for mold remediation
- Developing Strategy Execution Plans for the restoration industry
- Budgeting and cost control
- Bidding, estimating and proposals
- Sub Contractor and Crew supervision
- Change order management
- Site safety/ OSHA compliance
January 1999- April 2007: CML Innovative Technologies, Inside Sales Senior Account Coordinator
Planning (utilizing MRP) for the production department.
Implementing programs to manage customer inventory levels.
Disseminating training course for new employees resulting in increased productivity.
managing inventory levels, expediting, checking MRP, entering customer forecast, and checking customer releases
Report monthly sales, forecast, shipments, and backlog information
Managing activity for four major accounts representing over one million in sales per year.
Hired as Customer Service Representative to handle several major customers. Promoted
Education
Hill Jr College Hillsboro, TX
S.U.N.Y College at Old Westbury
Certification
IICRC water damage restoration, fire damage restoration and applied structural drying
Certified Mold remediation supervisor
Hazwoper waste operations and emergency response
Confined space supervisor
30 hours training course management safety development program
10 hours training course occupation safety & health
Methamphetamine laboratory cleanup supervisor
Microsoft word, Excel, power point
ICRA Certified CICTI Construction Infection Control Training Institute
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