Support Customer Service
Resume:
Alex Musaelian
*******@*****.***
IT Technology Specialist / Network / Desktop Support
Over 18 years of experience in the IT environment and in customer service
Skilled in providing technical support in collaborative team environments and independently
Responsible for a training, installation, deployment, and troubleshooting across a wide variety of industries
Installation and support of various platforms, industry-specific operating systems, and applications
Detail oriented with a strong work ethic, excellent communication skills, excellent interpersonal skills
Professional Experience
IT Support Specialist, Gap Inc. 8/2013 – 8/2017
Provided 1st and 2nd level support over 4000 GAP Corporate users in San Francisco offices
Installed, configured and troubleshot laptops for global users running Windows and Mac OSX, Mobile devices including iPhone, iPad, and Android
Provided audio/video support for local and outside vendors using Vidyo, Polycom, Cisco equipment and ZOOM application. Scheduled the meeting for the video conference and send invitation to all support teams. Connected, tested and troubleshot video/audio equipment before the meeting starts
Telecom support: Installed and troubleshot Avaya digital phones and Avaya voice over IP phone systems
Installed and configured Polycom systems for the audio conference
IT Support Specialist, IBM / Kaiser Permanente Data Center, Walnut Creek 9/2009 – 10/2012
Provided hardware and software support for a variety of IBM, Lenovo, HP and Dell desktop and laptop platforms
Supported a large number of applications, such as Lotus Notes, Microsoft Outlook, Office, Office for Macs, Adobe, Oracle, VPN clients
Installed and configured IBM 3650, 3850 Series, Dell PowerEdge, HP, BlueCat Adonis, LogLogic servers, Cisco network switches in racks at Kaiser Permanente Data Center in Walnut Creek
Provided hardware support for Windows 2000 and 2003 servers at KP Data Center
Troubleshot network connectivity issues for all hardware systems in the server rooms
Replaced bad hardware components for desktops and servers (hard drives, NIC cards, system boards, fiber cards)
IT Support Specialist, IBM, San Ramon 6/2005 – 02/2009
Provided desktop/laptop installation support for IBM clients with large pool of users, of 300+ desktops per location (Nokia, Novartis, Farmers, Fireman Fund)
Provided hardware and software support for a variety of IBM, Lenovo, HP and Dell desktop and laptop platforms
Supported numerous applications: Lotus Notes, Microsoft Outlook, Office, Office for Macs, Adobe, Oracle, VPN clients
Troubleshot network connectivity issues for all hardware systems in the server rooms.
Replaced bad hardware components for desktops and servers (hard drives, NIC cards, system boards, fiber cards)
IT Support, NET4BAY, LLC, San Francisco, CA 02/2002 – 04/2005
Administered and maintained critical systems including firewall, DNS, DHCP and print servers in a Windows NT/2000 environment
Deployed Windows 2000 servers across the enterprise as part of the hardware replacement project
Provided end user support and systems administration for desktops & laptops on Windows XP, Windows 2000 and other older Wintel operating systems
Systems Administrator, Reasoning, Inc., Mountain View 06/1999 – 08/2001
Provided network and desktop systems administration support on Windows 2000, XP, NT, Win98 platforms
Installed and configured DNS, DHCP, print servers
Installed Sun Solaris 7 on Sun Servers
Executed various Y2K testing of all critical systems in the enterprise
Supported a variety of applications, including Office, Hummingbird, Oracle 8, Oracle Developer and Oracle Designer, VPN Remote Secure clients
Education
Microsoft Certified Professional, TechSkills, San Francisco, CA
Certified Novell Engineer, Masters Institute of Technology, San Jose, CA
BS in Electrical Engineering, University of Oil and Chemistry, Baku, Azerbaijan
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