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Sales Customer Service

Location:
Bellevue, KY, 41073
Posted:
October 09, 2017

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Resume:

JoAnne Gerwe

*** *’Fallon Ave, Bellevue KY *****

513-***-****

ac2ocp@r.postjobfree.com

Areas of Expertise

Tools:

PeopleSoft, ADP, Newton, Sales Force, Microsoft Office

Talent Acquisition

IT Professionals, Retail, CPG, Analytics, Market Research, Finance & Accounting, Client Service, and Executive Positions.

Agency experience includes recruitment for: Synovate, TNS, MarketTools, Burke, Dunnhumby, EMI Research, Towne Properties, IPSOS, Convergys, and more.

Professional Experience

Next Level Consulting, Principal Consultant and Executive Recruiter 9/2016-Current

Next Level Consulting specializes in third party recruitment and HR Solutions.

Partner with Clients to develop solutions in Talent Management and Talent Acquisition.

Develop brand identity and client base to provide top level HR solutions.

Consult with CEO and C-Suite Executives to identify hiring needs and create strategies for talent acquisition.

Focus areas: Sales Management, Executive Administration, IT, and Finance.

Generate referrals for top level candidates, and prospect extensively, over 300 outreaches daily, to identify difficult to find candidates.

Develop process and negotiate final offers.

Triplefin. Sr. Talent Acquisition Recruiter 8/2015-9/2016

Triplefin is a pharmaceutical support company that specializes in creating solutions for patients so they can adhere to their prescription protocol.

Continually filled and managed over 45 open reqs in areas of IT, Finance, Product Development, Account Management, and Customer Service Representatives.

Reduced time to fill on difficult positions from 120+ days, to under 30 days by generating cold calls and outreach to over 300 candidate prospects daily.

Reduced new hire attrition from 90% to 25% in less than 3 months.

Generated a continual pipeline of talent prospects through managing job boards, marketing on social media, conducting Boolean Search, and generating referrals.

Overhauled and managed new hire process, which made for a smooth and seamless transition for new hires.

Facilitate full-cycle recruitment process for high level positions in: IT; Account Management; Finance, Product Development; and Analytics.

Responsible for full-cycle recruitment for the Contact Center Hub; meeting and exceeding all staffing goals and expectations in both volume and candidate quality.

Manage vendor relationships for strategic resources; including contract negotiation.

Develop and Implement strategic Talent Acquisition plans for the betterment of the organization.

Collaborate as a Member of the Executive Leadership Team to develop high level solutions.

RDI Corporation. Director of Recruiting & Retention 8/2013-9/2015

RDI is an outsource provider of call center and administrative support services.

Facilitated full cycle recruiting to hire over 300 employees within first 90 days.

Developed internal mentorship program that reduced the 90 day new hire attrition rate from 75% to 22% which saved over $650,000.00 within 6 months of implementation.

Facilitated a personnel re-organization within a 500 employee facility within 30 days, which rapidly increased morale and productivity among employees and leadership teams.

Evaluated and redesigned the Recruiting and Selection process over 11 sites in North America to make the process integrated, collaborative and engaging for decision makers and internal teams.

Developed and managed multiple teams including: a 25 person promotional team to drive community involvement to increase candidate applicant traffic; an interview team of 25 that collaborated in new hire selection; 75 mentors that coached 660 new hires to increase retention and new hire performance.

Gerwe Instrument Services. Sales & Operations 1/2008-7/2013

Gerwe Instrument Services provides technical solutions in the realm of instrumentation for process controls in manufacturing environments.

Developed and implemented marketing strategies to increase revenue over 60% annually.

Facilitated website development and brand identity.

Oversaw and managed flow of business.

Facilitated move of office for seamless transition.

3P Consulting, LLC. Executive Recruiter 10/2001-12/2008

3P Consulting specialized in third party recruitment and HR Solutions.

Developed a client base that grew sales revenue exceeding $250,000.00, specializing in Market Research.

Sourced and placed outstanding professionals, including the top 2 Business Directors for MarketTools.

Achieved outstanding retention with placements, with only 1 fall-off during tenure.

Consulted with clients regarding staffing solutions, complex business issues, and organizational development.

Coached candidates on resume building, career strategy, and helped them grow and develop their professional and personal lives to their fullest capacity.

Education

Bachelors of Applied Science Business Administration Sept 1998

University of Cincinnati



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