Area Operations & Sales Manager
Resume:
Angelina Ramos, MBA
**** ****** ****** ****** ****, TX 76137 Home: 817-***-**** Cell: 915-***-**** ********.*******@*****.***
OPERATIONS, CUSTOMER SERVICE AND SALES MANAGER
Emphasis on improving customer satisfaction and increasing revenue
in retail and commercial sectors
Dynamic and energetic MBA with expertise in managing Multiple Operations, focused on cost reduction, delivering sales results and enhancing customer service in various industries including manufacturing, civil engineering, automotive glass technology and office services. Consistently provides premier customer service to drive competitive advantage in diverse markets. Combines strong organizational, multi-tasking and communication skills to lead teams to reach individual and team goals. High performer who works well independently and recognized by management for team building.
Business Development
P&L Accountability
Creative Problem Solving
Streamlining Operations
Bilingual – Spanish
Optimizing Customer Satisfaction
Increasing Sales Revenue
Community Involvement
Inventory Control
Time and Territory Management
PROFESSIONAL EXPERIENCE
PILKINGTON NORTH AMERICA (NSG) Dallas/Ft. Worth, TX September 2014 to Present
(Global manufacturer of glass and glazing products for automotive wholesale replacement parts)
Area Operations Manager, Multiple Service Centers
Manage 9 Service Centers in West &, Central Texas, Oklahoma, Missouri, Iowa.Illinois including leading a team of 75 in sales, service and operations. Established and monitored budgets, sales plans, service delivery, OSHA compliance and human resources activities.
Accountable for P&L for 9 centers, coaching and motivating a team of 9 Operations Mgr. & 4 Sales Mgr. in new client acquisition and cross-selling existing client base.
Ensured sales goals and margins were achieved by collaborating with managers of Accessory Products, OEM, Export Sales, Classics and Specialized Transportation.
Identified market prices and submitted pricing changes above individual threshold to General Manager for review and approval.
Ensured Automotive Glass Wholesale business was maximized by identifying and recommending potential service center locations.
Interacted with customers and sales associates to ensure customer satisfaction goals were met and exceeded, proactively identifying issues to be addressed.
Established and implemented e-business goals district-wide.
Area Sales Manager, Multiple Service Centers
Manage 7 Service Centers in West Central & South Texas. Established and monitored budgets, sales plans, service delivery, OSHA compliance and human resources activities.
Developed short and long-term sales strategies to achieve territory sales goals and margins.
Accountable for P&L for 9 centers, coaching and motivating a team of 9 Sales Managers in new client acquisition and cross-selling existing client base.
Ensured sales goals and margins were achieved by collaborating with managers of Accessory Products, OEM, Export Sales, Classics and Specialized Transportation.
Identified market prices and submitted pricing changes above individual threshold to General Manager for review and approval.
Ensured Automotive Glass Wholesale business was maximized by identifying and recommending potential service center locations.
Interacted with customers and sales associates to ensure customer satisfaction goals were met and exceeded, proactively identifying issues to be addressed.
ANGELINA RAMOS Page 2
LAWSON PRODUCTS INC. Dallas / Fort Worth, TX September 2013 – September 2014
(National MRO Provider in the Maintenance Hardware Industry)
Sales Representative, (2013 to Present)
Maximize sales in an assigned territory through direct selling and servicing of identified customers within targeted markets. Identify opportunities to gain new customers while expanding existing business to achieve planned sales volume.
Responsible for profitable revenue growth through new targeted customer growth, further penetration of existing customers, and customer retention. Sustain high sales achievement.
Establish, maintain and services accounts, covering full assigned territory. Ensures high customer satisfaction, positive long-term relationships and repeat business.
Makes presentations to clients using the appropriate tools to develop an understanding of the value proposition, focusing on quality, productivity and profitability.
Demonstrate the quality and reliability of Lawson’s products. Provides basic technical assistance and recommendations which provide the best application of Lawson's products
Resolve customer complaints by investigating problems, developing solutions, and making recommendations.
NATIONAL BOLT & INDUSTRIAL SUPPLY Dallas / Fort Worth, TX January 2013 – September 2013
(Provider of Full Line Full Service Distributor of Domestic & Imported Fasteners & Industrial Supplies)
Outside Sales Representative, (2013)
Enhance sales revenue by promoting and selling full product line to commercial & industrial markets in Dallas / Fort Worth territory.
Ensured return business by efficiently and effectively managing service delivery to wide range of clients.
Scope of responsibilities included new business development, quotations and price negotiations, product procurement, shipping and logistics, and customer relationship management.
SIMPLEX GRINNELL, Dallas, TX March 2012 – September 2012
(Global leader in the design, manufacture, installation, and service of a comprehensive array of networked and integrated fire alarm and suppression, security, and communications systems.)
Electronic Systems Sales Representative, ESSR (2012)
Generate profitable sales revenue in Commercial Integrated Fire Alarm Life Safety System products.
Determine customer needs and develop sales strategies to meet those objectives.
Close sufficient sales to meet sales plan objectives.
Develop a positive ongoing relationship with customers.
Develop and maintain an active proposal backlog that will support sales plan.
HILTI, INC., Dallas / Fort Worth, TX 2007 – 2012
(Leading manufacturer and provider to global construction industry in 120 countries with 20,000 employees)
Account Manager, Civil AMIII (2007 – 2012)
Develops sales strategy, creates territory plan for Tarrant county, and prospects with commercial clients to increase sales revenue of full product line in the civil trade for construction projects including power plants, water infrastructure, roads and bridges. Generates profitable sales volume with new and existing customer base through warm and cold calling techniques.
Grew business by 100% in 2010.
Ranked #1 Account Manager out of 400 in Southwest U.S. Territory in 2009.
Recipient of Sales Person of the Month Award for April 2009.
Expanded business by 200% in 2009 and 2008.
EDUCATION
MBA / Masters of Business Administration, Global International Management, University of Phoenix, Santa Teresa, NM
BBA / Bachelor of Business Administration, Business Management, University of Texas at El Paso, El Paso, TX
TECHNICAL SKILLS
MS Office, Word, Excel, Outlook, Access, SAP, Oracle
AWARDS
President’s Club Winner, 2009 - Hilti – Best Civil Account Manager in South District
Top Sales Earner for South Region, Pilkington, 2005
Top Sales Earner for South Region, Pilkington, 2004
Million $ Earner, Kinko’s, 2002
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