Customer Service Sales

SARAH SIRJU

PROFILE FINANCIAL MANAGEMENT ACCOUNTING FINANCIAL ANALYSIS AUDITING

Highly qualified, tenacious and work driven professional, armed with broad-based skills and experience in financial management, accounting, administrative duties and budget management, auditing, internal control, client satisfaction, business development and strategic planning. Exceptional leadership capability and financial management expertise to plan and lead a series of financial management initiatives, determined to implement earned skills for the rapid growth of the prospective organization by working effectively and consistently.

COMPETENCIES

Excellent writing, communication, leadership and management skills

Solid understanding of accounting principles and financial statistics procedures

Analytical skills with thorough knowledge of accounting procedures

In-depth understanding of Generally Accepted Accounting Principles (GAAP)

Able to manage, guide and lead employees to ensure appropriate financial processes are being used

Proven knowledge of auditing standards and procedures, laws, rules and regulations

Experienced in developing and implementing profitable financial management strategies

Previous experience in a customer support with track record of over-achieving quota

Multitasking and time-management skills, with the ability to prioritize tasks

Quality Assurance control and data management with profound use of QuickBooks Accounting edition.

In depth receptionist skills with remarkable word processing and data entry skills.

SKILLS AND EXPERTISE

Financial Analysis & Control

Customer Service

Client Satisfaction

Business Development

Financial Management

Performance Evaluation

Strategic Planning

Accounting

Documentation and Reporting

Forecasting & Budgeting

Risk Management

Operations Management

System Implementation

Variance & Trend Analysis

Payables, Receivables & Payroll

Training/Development

Internal Control

Quality Assurance

WORK EXPERIENCE

DR. MARC LEMCHEN D.M.D PC Financial Manager 2012 - Present

Oversee strategic procedural change for internal control, budget and report results at period closings

Develop weekly and monthly rolling cash flow forecasts and analyze balance sheet variances

Use data to accurately forecast working capital levels for the next twelve months

Participate in and lead various initiatives, including technology and accounting projects

Manage cash accounts, monitor spending, and reconcile cash flow statements

Provide financial reports and interpret financial information while recommending further courses of action

Maintain the financial health of the organization and develop trends and projections for the firm’s finances

Manage the preparation of the organization’s budget and establish internal controls and compliance

Oversee transactions, entities consolidation, compare budget variance and administrative functions

Responsible for all receivable account of up to $.8 million per month

Perform payable duties with an average of $250k in payables per day

Provide daily reports of deposits, past due accounts 30, 60, 90 and production and collection reports

Secure payment arrangements with delinquent accounts to ensure collections

Increased billing efficiency by 38% by formulating new billing procedures and internal controls

D&H LADIES APPAREL Finance Manager 2009 - 2011

Verified and posted details of business transactions, such as funds received and disbursed, and totals accounts to ledgers or computer spreadsheets and databases including factor funding and loan balances

Coordinated technical details relating to international transportation

Evaluated the costs of transportation, services and inventory within any budget or distribution strategy.

Troubleshoot issues that arose in international freight transportation following import/export legislation

Verified and reconciled accounts payable and receivable and produced error-free accounting reports

Analyzed financial information, summarized status and provided technical support on account management

Reviewed and recommended modifications to accounting systems and procedures

Managed financial and accounting functions and prepared financial statement

Assisted with expense analysis, budget forecasting, account reconciliation and profit flow/cash flow analysis

Coordinated the incoming freight purchases from nationwide distribution centers

Updated inventory using QuickBooks Pro 2011 and oversaw Bill of Lading, ISF filing for imports etc

BFL PRINTING Administrative Assistant/Account Manager 2010

Assisted with product development system and generated leads and acquired new accounts

Maintained existing accounts through referrals, cold calling, and superior customer service

Analyzed client needs to effectively recommend products and services

Established productive, professional relationships with key personnel in assigned customer accounts

Managed resources, in order to meet account performance objectives and customers’ expectations

Utilized best practices, relationship structure and organized strategic account support

Oversaw all production activities while continually building sales and maintaining profitability

Ensured customer satisfaction and quality service, and maintained effective communication with clients

Managed print production process from concept to mail

Streamlined processes and explored new methodologies for efficiencies and cost savings

Oversee requests for bids, customer quotations, and purchase orders for vendors

Ensured customer satisfaction and helped in meeting on time deadlines

Collected payments through cold calling, email and mail, both aggressively and subtle.

Administrative responsibilities including answering phones, sending faxes and maintaining office procedures

SMOKING EVERYWHERE LLC Sales and Customer Service Manager 2008 - 2010

Established, developed and maintained positive business and customer relationships

Expedited the resolution of customer problems and complaints to maximize satisfaction

Exceeded agreed upon sales targets and outcomes within schedule

Conducted market research to identify trends and manage sales activities accordingly

Met gross profit margin targets and consistently exceed sales quota goals

Identified potential and new clients and sustain relationships with existing customers

Found, developed, and closed new business to grow the customer base

Wisely identified emerging markets, forecasted trends and competition position

Proactively implemented strategic sales and product marketing plans that supports corporate goals

Strategically improved sales volume, profitability, and market share.

Responsible for the supervision of a staff of twenty-eight people within the customer service department.

Successful account retention record of 90%.

Maintained all employee schedules, holidays and time sheets and motivated sales representatives

OTHER WORK EXPERIENCES

DEPENDABLE SHUTTER SERVICE INC Administrative Assistant / Book Keeper 2005- 2009

ALPHA DESIGNS Sales Representative / CSR / Graphic Designer Part time 2006 - 2008

CELLULAR PLUS Sales Representative/CSR Part time 2006 - 2007

PART TIME PROJECTS

Dar gitane, Inc 2011 - Present

Andrews Vanderbeck Agency 2015 - Present

Kashimer Law Agency 2015 - Present

COMPUTER PROFICIENCY

SAP Business One Oracle E- Business Suite Microsoft Office Suite (Excel, Word, Outlook, Power Point, etc.*) Sage 300 QuickBooks Medical Management Software Adobe Suite Typing Skills of 80 wpm HRIS Mgmt. Systems

EDUCATION

B.A of Accounting Hunter College, New York, NY 2018

Associates in Accounting Borough of Manhattan CC 2016

Cambridge A Level Sociology and Geography 2005

Cambridge O level: Principles of Accounts Business and Sciences 2003

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