System Administration Information Technology Support Specialist 6 years

Secret Security Clearance Quality Assurance & Quality Control

Excellent Customer Service Employee Training, Development & Leadership

Multi-Site Remote Operations Vendor Relations & Negotiations

Cyber Security Awareness Inventory Planning, Control &Management

Financial Planning & Profit Analysis

Experience:

Sergeant First Class United States Army/ Florida National Guard, Ocala, FL

Mar 2002 - Current

Promoted rapidly through a series of increasingly responsible management positions based on strong Leadership, Operational, Logistical Coordinator, Team building, and Team leadership performances. Unit Master Resiliency Instructor, Army Basic Instructor, and Battalion Precision and Accuracy Coordinator. Directed and supervised over 350 hazardous operations under intense environmental and physical stress throughout 4 overseas deployments. Control all matters of fire support operations for an enterprise capable of deploying worldwide. Provide the insight in the analysis and recommendation of high payoff targets, attack guidance matrices, target selection standards, and interdiction of targets for attack. Plan the integration of various fire support assets including field artillery, close air support and attack aviation; Certify, train, and supervise the welfare of a 36-man fire support department. Maintain over $8,000,000 worth of vehicle, communications and fire support equipment.

First Sergeant Florida National Guard, Orlando, FL

Sep 2016 - May 2017

Senior Enlisted advisor to the Company Commander ensuring the Unit readiness through coordination, proficiency and timeliness of Unit and individual training requirements, development of subordinate leaders, and team cohesion. Worked closely with the executive manager ensuring to meet their expectations. Host several decision making processes through administrative, detailed organizational planning, scheduling, draft plans and creative presentation. Operated with representatives from different departments ensuring all administrative, awards, promotions, health and welfare, of all personnel assigned to the Company. Currently manage 230+ employees at a Unit location.

System Administrator L-3 Aviation Recorders, Sarasota, FL

Apr 2017 - Current

Manage Company systems through software, hardware, servers and workstations. Maintain all systems and continuous updates for all network connected devices using remote software. Maintain backup servers for all Company servers and data stored. Implement and maintain Company directives ensuring all administrative privileges revoked from devices and monitor all traffic between devices. Manage and lead the Symantec Antivirus System Company wide, creating rules for necessary devices to communicate through same network. Maintain Company Group Policy Management program and implementing rules to devices that need specific privileges. Configure and maintain user remote access creating a secure connection between home and work environments maintain confidentiality, authentication, integrity.

Helpdesk Engineer The Newport Group, Saint Petersburg, FL

Oct 2013 - Apr 2017

Perform diagnostic and troubleshooting of system and application issues, both server and desktop perspective. This includes, but not limited to supporting virtualized applications and desktop delivery for in-house applications as well as industry standard software platforms. Create and manage over 1100 user profiles on both Microsoft Exchange and Active Directory. Print Server management to include updating, adding and removing printers. Supervise and repair user authentications and profiles on Citrix servers. Troubleshoot and maintain XenApp farms resolving all user issues using both server and desktop manipulation. Set up new worksite for new employees using a virtualized programing process including but not limited to, workstation customization, Shoretel (IP Phone) system registration, and mobile device integration (user position dependent). Manage and maintain VoIP Telecommunication System including new user set up and orientation, conference calls and videos, Outlook addin’s.

Education:

Networking Engineering and Administration Associates Degree

Southwest Florida College 2010-2012

Administering and Securing Windows Server Certificate

Defense Information System Agency 2016

Cyber Awareness Certificate

Army Knowledge Online 2016

Leadership Training:

Army Basic Instructor Basic Leader Course Advance Leader Course Senior Leader Course

Master Resiliency Trainer Rappel Master Airborne School Air Assault School

Technology Skills:

Checkpoint Manager Symantec Backup Exec Remote Desktop Connection PDQ Deploy

Dame Ware RSA Authentication Manager Windows 7 Administrative Tools Shoretel

Citrix Administrator VM Ware Bes 10 Server Administrator TrackIT

Air Watch Poly Comm Lansweeper Adobe Acrobat

Team Viewer Tight VNC Microsoft Office Suite Xerox and HP Printers Symantec Enterprise Admin Group Policy Manager

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