Customer Service Sales

BRANDY THOMPSON

**** ******* ***, ************, ** 3225d. I H: 904-***-**** C: 904-***-****

**************@*****.***

Career Overview

EXPERIENCE: Manager,Custorner Service Skills

. Analyze operational problems, such as theft and wastage, and establish procedures to alleviate these problems.

. Ptan special events assign duties, responsibilities, and work stations to employees accordance with work requirements.

. Complete and balance cash receipts at the end of the shift.

. Conduct meetings and collaborate with other personalto fix any problem.

. Control inventories of equipment and report shortages to designated personnel.

. Develop departmental objectives, budgets, policies, procedures, and strategies.

. Develop equiprnent rnaintenanee schedules and anange for repairc.

. Evaluate new products for usefulness suitability.

. lnspect supplies, equipment,and work area to ensure efficient service and conformance to standards.

. Observe and evaluate workers and work procedures to ensure quality standards and seruice, and complete disciplinary write-ups.

. Perform personnelactions,such as hiring and firing staff, providing employee orientation and training and conducting

supervisory activities, such as creating work schedules or organizing employee time sheets.

. Perform various financial activities such as cash handling, deposit preparation,and payroll.

. Present bills and accept payments.

. Purchase or requisition supplies and equipment needed to ensure quality and service.

. Resolve customer complaints.

. Recommend measures for improving worker performance to increase service quality and enhance job safety.

. Record production, operational, and personnel data on speci! forns.

. Resolve the customer complaints regarding service.

. Shift changes

. Excellent customer seruice skills

Core Strengths

Aetive listening skills

Sharp problem solver

Customer service expert

lnvoice processing

Adaptive team player

Openinglclosing procedures

aata

Creative problem

solving

Critical thinking

filing

Email

Telephone

Skills

Intemet

research

Scheduling

Accomplishments

Customer Asslsfance

Worked with company systems such as Live Support and diligently completed all assigned

- tasks, working overtime

as needed.

Customer lntefface

Greeted customers upon entrance and handled all cash and credit transactions. Assisted customers over the phone regarding store operations, product, promotions and orders.

Multi-tasking

Cashiered with two cash registers at once in tandem to maximize customer flow Database Maintenance

Assisted in the managing of the company database and verified, edited and modified members' information.

Trained

t

Work Experience

Manager,Customer Service ABC Liquor, lnserections Novelty,Coach Warehouse,Top Ah Fashions Yllarehouse Jacksonville, FL

Maintained up{odate knowledge of store polieies regarding payments, retums and exchanges.Prevented store losses using awareness, attention to detail and integri$.Organized weekly sales reports for the sales depadment to track product success.Trained [number] new employees quarterly.Developed highly empathetic client relationships and earned reputiation for exceeding sales goals.Worked as a team member performing cashier duties, product assistance and cleaning.Prepared and sold broad range of customized merchandise to individuals and commercial accounts.Worked under strict deadlines and responded to service requests and emergency call-ouh.lnteracted with customerc and retail buyers to follow-up on shipping statuses and expedited orders.Assisted customerc with store and product complaints.Guaranteed positive customer experiences and resolved allcustomer complaints.Processed and issued rnoney orders for customee.Assisted customers in finding out-of-stock items.Managed cash stock and inventory balances arcurately.Stocked and rotated inventory regularty.Replenished merchandise shelves with items trom the stockroom.Generated leads for new sales through telephone and email contact with customers.

Jacksonville, FL

Educational Background

High School Diploma: High Sehool

TerryParker

Continuing education for my A.A @Penn Foster Collage

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