Bachelors and Post Graduate Diploma in Business (1 Year MBA), active

Raghuveer Singh M

Email: ***********@*****.***

Contact # +210-***-****, Add: 1835 Lockhill Selma Road, San Antonio TX

Professional Career Synopsis:

Bachelors and Post Graduate Diploma in Business (1 Year MBA), actively pursuing US – CPA.

Over 14 Years of experience in Financial Services (NBFC), Telecom, Retail and ITES Domain in the area of Revenue generation, Customer Service Operations, Key Account Management (Global & National Enterprises), Relationship Management, Team Management.

Business Expansion & Transformation – Highly engaged in Product Geo expansion and transformation

Organization

Tenure

Designation

Key Skills

Tata Capital Financial Services Ltd

4.0 Yrs

Area Sales Manager

Sales - Financial Products, Digital Sales, Dealer/Channel Management, Risk, Credit& Collections, Product Development

Future Group

1.4 Yrs

Relationship Manager

Relationship Management – Corporate Sales

Vodafone Essar South Ltd

1.5 Yrs

Relationship Manager

Relationship Management,Customer Service, Corporate Sales Fulfilment

Hinduja Global Solutions ( HGS)

6.3 Yrs

Assistant Manager

Order Management- Operations

Career Profile

Company: Tata Capital Financial Services Ltd.

Designation: Area Sales Manager

Responsibilities:

Sales: Meet Planned Budgeted Sales target on a Monthly Basis and manage the Sales function for South India. (25 % Travel) across locations on a Monthly basis to engage with internal and external customers. Ensure Productivity is in accord with the location targets, Identify slippages and plan course correction to ensure minimum to no change in planned vs achieved.

P&L / Budget: Based on Product level / Location level Financial Statements, work with Product and Sales head in improving the health of the product and profitability, keeping Scale, Productivity and Performance as key elements. Effective allocation of resources & hiring across regions to meet Sales target,Responsible for the P&L & fully accountable for Key components of the P & L like Yield, IRR & PF Sales Incentives allocation with respect to region.

Credit & Collections: Partner with Collections Team to meet the collections target, work extensively on Chronic, Provisioned, write off, Use both Internal external resource to support collection activities, work diligently to reduce the assigned Credit cost.

Risk Analysis: On Monthly basis, based on the Collection and Delinquency Data work extensively on credit assessment Credit worthiness of Customers / Categories and make / recommendation changes on Key Policies.

Performance Management: Achieve all planned short terms & long-term business goal. Strive towards achieving high performance culture, with focus on expansion & sustained growth. Groom Team members for larger roles and bigger responsibilities .Conduct business reviews with Sales Managers and Team Leaders - weekly / Monthly. Ensure meetings conducted with Dealers/ stake holder on a monthly basis.

Cross Sales: Credit Cards, Insurance – Products

Periodic Responsibilities:

Devise reward programs for Sales staff and Dealer teams

Maintain high level of efficiency & support operational activity (Disbursal)

Record track and maintain all Dealers / Location performance supporting Organization level strategies.

Ensure all transactional activities are carried effectively (File movement - Sourcing to Disbursing) 100 % sourcing to closure. Ensure all Field Sales executives’ concerns are addressed in timely manner

Participate in Dealers Performance reviews & Sales monthly Performance review

Achievements

Year 1 - 6,000 new customers, 100% growth, Year 2 10,000 new Customers.

97% OF Sales Target achievement for south region.

Policy –

Was instrumental in Key recommendation on the Product Policy

Conceptualized and proposed product offering to increase profitability by 20 % from current levels.

Company: Future Group

Role: Relationship Manager

Relationship Management:

Take complete ownership of the accounts / clients

Work closely with Institutional Business Team in customer acquisition; work with all stakes holders to close a business proposition. Plan sustained business relationship Model

Plan for over 30 % conversion and work closely with all stakeholders across the organization to ensure seamless service delivery post closure of a sale.

Drive absolute compliance to Polices and procedure to mitigate Risks through training and education prior to any event / offer & launch.

Manage order bookings, work with respective LOB head to ensure availability meet delivery timelines with highest quality of service and extend the same on warranty replacement when necessary.

Company: Vodafone South Ltd

Current Designation: Relationship Manager – Global Enterprise

Principle Duties:

Analyze and Identify the areas of concerns of a Corporate account – take necessary action to have sustained relationship

Work closely to Channel partner for timely fulfillment of customer requirement

Work very closely with all support function (Network Team, Credit & collections & other functions within Customer service) to have seamless service offered to customer at all times.

Work on the churn Management with Target < 2% - Monthly.

Fulfillment on any corporate requirement with a TAT of < 24hrs

Company: Hindujas Global Solutions

Current Designation: Assistant Manager Operations

Key Responsibilities: Manage the Installation Process, end-to-end (Order Management) with over 100 Associates & 5 Operation leads. Team primarily works on DSL Orders, Billing & Cost Recovery Projects and answering inbound calls from Customers who have Queries regarding their DSL order. Interact with Clients in North America on a daily basis, meeting all the Agreed Service Level with the allotted resources, Set realistic Targets & achieve them. Develop; Inspire & motivate the Team to take higher responsibility. Control & have a managed Attrition.

Principle Duties

Client expectations as per the Service Level Agreement & ensure Adherence to the same & gain clarity on forecasted revenue Targets.

Work with all concerned Work group to meet, achieve Operational Excellence based on an Organization’s Self Assessment Model .Consolidate and document MIS reports and analyze them to improve overall efficiency

Manage Enterprise Products by supporting Software Team in devising newer methods to automate the Process, ensure minimum rework & also work closely with the ILECs ((Phone Companies in USA) as part of the Vendor management.

Ensure Successful progression of all Process improvement Projects and subsequent completion

Develop competencies – Provide Domain Training & Guidance on Overall performance with 100 % coverage.

Present weekly Operations reviews to the Team & a monthly review to the clients

Academic Records

Currently Pursuing Certification in Public Accounting ( US – CPA, Under NJ Jurisdiction)

Post Graduate Diploma in Business Administration –IMT CDL (1 Year MBA)

Bachelor in Business Administration - SMU

ITIL – V3 Foundation Certified .

References:

Upon Request

Business Head – IIFL

Credit Head – Retail, Tata Capital Ltd

National Head – CD & TW loans, Tata Capital

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