Quality Assurance Manager and Quality Engineer
Resume:
LAURA CALLAGHAN
**** ******** *****, ******** *******, CO 80905
************@*****.***
https://www.linkedin.com/in/laura-callaghan/
Practiced Quality Management Professional Driven to Improve Business Processes SUMMARY
Accomplished quality management professional offering over 12 years of progressive quality assurance and management experience. Specialized in continuous improvement with excellent analytical skills and extensive background in organizational compliance to industry standards. Well-developed ability to analyze situations and develop and implement sound and ethical solutions while meeting quality assurance standards. A respected leader effective at motivating and training cross-functional teams and diverse individuals at all levels.
HIGHLIGHTS
Delivered strong waste reduction performance results, decreasing off quality production by over 10% utilizing process excellence tools and fostering employee ownership
Advanced through progressive quality management positions in a regulated manufacturing facility establishing transferable quality assurance, management, and process improvement skills
Acquired ASQ Certified Quality Engineer License in 2015 demonstrating a commitment to process excellence EXPERIENCE
GEORGIA PACIFIC CELLULOSE
Mill Quality Manager • Perry, FL 04/2014 – 04/2016 Managed quality for a 1,200 ADMT/day specialty pulp manufacturing facility with two (2) main production lines employing over 600 workers.
Managed production quality of specialty cellulose products in an ISO 9001 certified facility. Represented quality organization during internal and external auditing events. Led groups conducting annual internal audits.
Coached organization on proper root cause determination and approved corrective action implementation. Authorized process change documentation for production of trial product initiatives. Compiled two (2) quality reports for site and corporate use each month.
Supervised a team of four (4) departmental quality managers and four (4) quality technicians and established daily quality objectives and action plans. Delegated tasks to address current quality issues. Led daily Quality meeting with department quality representatives, reviewed production control charts and outlined daily quality initiatives. Provided quality results in daily production meeting to align leadership with established quality initiatives.
Analyzed process and product data using SPC and utilized findings to disposition product, set daily mill quality and production directives, and to adjust present and future production schedules. Active member of plant production leadership team.
Provided leadership to main laboratory including product disposition instructions, lab testing support, and quality system documentation guidance.
Maintained customer relationships by hosting customer visits and audits, presenting site presentations, investigating customer issues, and spearheading key customer improvement initiatives. Provided data analysis and support to Product Technical Representatives involved in customer issues.
GEORGIA PACIFIC CELLULOSE
Pulp Drying Quality Manager • Perry, FL 04/2011 – 04/2014 Managed production quality for two (2) production lines in the Pulp Drying department employing approximately 90 employees.
Managed a staff of two (2) quality technicians and a document administrator responsible for monitoring product quality, maintaining and calibrating critical measuring devices, SOP document control, and monitoring of raw materials.
Directed and coached department employees through root cause and corrective action implementation. Trained employees at all levels on creation and incorporation of SOPs into quality system including proper implementation into the workplace.
Reduced non-prime tons within department by 19% from FY 11/12 to FY 12/13 equating to approximately 1,900 tons utilizing visual tools and improved oversight techniques. Facilitated reduction of conversion department rejects by 13% from FY 11/12 to FY 12/13 driven by improvements to product characteristics.
Project lead for integration of new products on one production line. Directed conversion of product verification systems for new products including data analysis for specification limits, program redesign for product verification, creation of new SOPs, and operator training. Provided oversight of the change integration for operations during live production.
Analyzed process and product data using SPC and utilized analysis findings to set department quality objectives, delegate improvement tasks to department team leaders, and set long term improvement goals for ten product types. Supervised troubleshooting efforts of operational and maintenance employees addressing conditions affecting production quality results.
Managed the integration of new moisture and weight scanner technology, replacing 30 year old technology utilized by the two production lines. Directed design of custom operator interface utilized for product release. Led team to deliver prime product within 24 hours of start-up of new scanner equipment.
Completed annual performance reviews for three (3) direct reports, providing positive feedback, opportunities for improvement, and evidence and support for compensation increases. Compiled and drafted department quality reports each month.
Provided direct coaching and supported team managers with technician performance issues.
Trained and prepared department leaders and employees for external audits. GEORGIA PACIFIC CELLULOSE
Pulping Quality Manager • Perry, FL 04/2008 – 04/2011 Managed production quality of two (2) production lines employing approximately 110 employees in the Pulping department which consisted of six (6) batch and continuous processes.
Managed a staff of one (1) quality technician and a document administrator responsible for monitoring product quality, maintaining and calibrating critical measuring devices, SOP document control, and monitoring raw materials.
Directed and coached department employees through root cause and corrective action implementation. Trained employees at all levels on creation and incorporation of SOPs into quality system including proper implementation into the workplace.
Reduced non-prime tons within department by 72% from FY 10/11 to FY 11/12 equating to approximately 2,000 ADMT of pulp production utilizing visual tools, improved oversight techniques, and operator training.
Trained and supported department leaders and employees through the conversion from paper manuals to a Sharepoint electronic system of the quality management system.
Analyzed process and product data utilizing SPC and utilized analysis findings to set department quality objectives, delegated improvement tasks to department team leaders, and set long term improvement goals for ten product types. Supervised troubleshooting efforts of operational and maintenance employees addressing conditions affecting production quality results.
Managed the disposition of intermediate production products working with site quality leaders to determine optimal utilization of off quality intermediate product.
Completed annual performance reviews for one (1) direct report providing positive feedback and opportunities for improvement. Compiled and drafted department quality reports each month.
Provided direct coaching and supported team managers with technician performance issues.
Trained and prepared department leaders and employees for external audits. REAL VALUE REAL ESTATE SERVICES, INC. - Professional Sabbatical Certified Residential Appraiser • Tallahassee, FL 06/2003 – 11/2007 Managed appraisal office servicing five (5) counties in the Florida panhandle including administrative duties, appraisal scheduling, and residential property appraisals.
Managed scheduling of appraisal requests and set up clients in appraisal management system.
Conducted residential appraisals including property inspections, property and market research, and generation of final appraisal report.
Performed routine review of accounts receivable status including investigation and resolution of outstanding invoices. BUCKEYE TECHNOLOGIES, INC. - Currently Georgia Pacific Cellulose Process Development Manager • Perry, FL 10/1997 – 10/2002 Managed the development and process improvement initiatives for three (3) product families.
Collaborated with Customer Technical Representatives and R&D staff to address customer issues by developing and executing countermeasures during subsequent production runs. Supported the translation of R&D lab conditions to manufacturing processing conditions. Analyzed SPC process and product data charts to identify specific production lots for R&D laboratory testing to determine the impacts from unusual processing conditions.
Initiated and executed experimental orders for process changes including gaining organizational alignment, issuing experimental SOPs for process changes across all departments, monitoring experimental process conditions, disposition of experimental product for conversion and customer testing, and generating final reports on results.
Analyzed process and product data for short and long term trends in process performance and product quality. Led quarterly meeting for product families with department quality leaders to review product and process performance variables, customer issues, and continuous improvement initiatives at the department level.
Member of site internal auditing team responsible for performing internal audits. OTHER RELEVANT EXPERIENCE
Family income was garnered in the healthcare industry which provided over ten (10) years of exposure to and participation in numerous private care giving environments. Additionally, supported care of maternal grandmother with Parkinson's disease in family home for three (3) years before final passing.
Acquired first job at age fourteen (14) in a nursing home as a part-time housekeeper. EDUCATION
University of Florida
Bachelor of Science Chemical Engineering 1995
Minor in Business
CERTIFICATIONS
American Society for Quality: ASQ Certified Quality Engineer 6/2015
MoreSteam University: Lean Six Sigma Yellow Belt
The National Environmental Health Association (NEHA): NEHA HACCP Manager SKILLS
Root Cause/Corrective Action Analysis, Coaching, and Implementation
Quality Assurance and Control
Quality System Management and Compliance to ISO Standards
QAI ISO 9001:2008 Internal Auditor
Lean Management Process Excellence Tools
Six Sigma Yellow Belt
Business Processes Analysis and Improvement
Cross Functional Team Management
Employee Training and Development
Document Control Specialist
Statistical Process Control
Continuous Improvement
Waste Reduction
Microsoft Office Proficient Specializing in Excel
SharePoint
PERSONAL INTERESTS
Gardening and Cooking
Bread Baking
Hiking and running
Yoga
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