Customer Service Representative

KRISTA MARGARETTE N. RIGOR

Mobile Number: 092*-***-****

Email address: *****.*****@*****.***

Address: ** *** ********* ***. ****. Pasadena, San Juan City As an entrepreneur graduate with four years in the sales industry, I have conquered challenge efficiently. I see to it that I always work with resilience and positive attitude. I’m currently seeking for a new challenge wherein I could develop my current skills and attain deeper knowledge in the sale industry. College: Polytechnic University of the Philippines Bachelor of Science in Entrepreneurial Management SY: 2008-2012

Experienced in working both independently and as part of a team

Able to adapt to new situations, while under pressure

The ability to meet deadlines, prioritize tasks and work in a prompt and diligent manner

Well spoken, well dressed and experienced in representing my employers in a highly professional manner at all times

July 2017 – Present Goldtech International Distributors Inc. Hyundai Home Appliances, LG Appliances, Morphy Richards, Polytron, Sentinel – Account Manager

Responsible for managing several accounts and often being the face of the company to many clients

Building new business relationships using existing industry contacts

Managing employer’s client relationships and providing clients with excellent service and support October 2014 –October 2016 IBEX Global

AT&T U-Verse – Billing and Sales Representative

Provides quality customer service over the phone, including information regarding products and services, billing, repair, collections and other types of inquiries

Responds to customer complaints in a professional manner; attempts to resolve complaints successfully and upsell in accordance with established guidelines

Explain services offered by the company that could be beneficial to the customer

Responsible for implementing new company marketing strategies, offerings and policies effectively to customers at every sales opportunity

November 2012 – October 2014 Expert Global Solution Sirius XM Radio – Account Resolution and Customer Service Representative

Responsible for answering incoming calls with questions on billing

Researched client information to explain bills

Assisted customers with billing payments

Applied credit/adjustments to accounts

Discovered customer’s needs and wants, selling appropriate products and services

De-escalate calls to create positive customer experience April 2012 – Sept 2012 Aegis People Support

Expedia.com - Customer Service Representative

Displayed professional and courteous service skills to customers

Arranging flights, book transportation and make hotel reservations

Collecting and processing payments

Advising clients on travel arrangements

Keeping clients up to date with any changes

Dealing with complaints, changes or refunds

Date of Birth: 19thAugust 1991

Age: 26

Height: 5 ft 6 in

Religion: Catholic

Nationality: Filipino

Highly motivated, creative and versatile customer service worker with experience in dealing with clients and corporations. Especially skilled at building effective, productive working relationships with clients, staff and suppliers. Excellent communication and administration skills. Seeking a challenging position that offers extensive contact with the public.

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