Sales Customer Service
Resume:
SYED SHEHEED
Los Angeles, CA
Email: *************@*****.***
Mobile: 213-***-****
Expertise:
1. Financial Analysis: Analyze financial status by collecting, monitoring, and studying Tax Return, PNL, Account Payable and Receivables.
2. Market Analysis: Review performance data, analyze current trend and develop practices to capture future growth
3. Sales Management: Management experience in retail and corporate level. Understand capacity and opportunities for growth, build character and implement practices to enhance performance.
4. Business Consulting: Analyze trends and cash flow to suggest optimization and assess opportunities to lower cost of operations and increase income.
Professional Experience:
Citi Bank:
Position: Senior Business Product Specialist (August 2013 to June 2017)
Assistant Branch Manager (March 2012-August 2013)
New Account Specialist (January 2010-March 2012)
Business Banking Specialist (December 2007-January 2010)
Personal Banker (November 2006-December 2007)
RESPONSIBILITIES and Duties:
* ATM, Vault and night drop balancing.
* Process deposits, withdrawals, check cashing, transfers between accounts and loan payments.
* Assist with processing and scanning of daily teller work.
* Create the annual sales forecasts by estimating total sales, gross and operating profits as well as expenses.
* Meet with managers to plan and implement objectives for achieving sales and gross profits
* Execute integrated sales and relationship strategies that are in alignment with the area business plan to achieve desired revenue and service hurdles.
* Act as a single point of contact for assigned territory for providing assistance, resolving issues and facilitating requirements
* Foster teamwork in the branch to ensure a positive overall customer experience.
* Responsible for client satisfaction and relationship profitability, while providing business customers with single point of contact within Citi Bank.
* Use sound judgment in qualifying potential customers/deals as well as recommending the right financial solutions/products for the customer. Ensure customers meet credit/compliance criteria before submitting to centralized credit for approval.
* Partner with other businesses channels to ensure ongoing and appropriate communication to support overall client and franchise objectives.
* Maintain frequent interaction with centers of influence, diverse industry segments, community leaders, regulators, and senior business contacts.
* Through extensive involvement, create local community awareness that the bank is critically focused on partnering in the community and providing broad, multi-product banking solutions to the middle market companies housed in the marketplace.
* Ensure that the organization's activities are carried out in accordance with all regulatory, legal, and governmental regulations.
* Reliable and self-driven, with strong time management and prioritization abilities.
*Excellent communication and Inter-Personal skills, accustomed to work in a Team Environment with Tight Schedules and capable of working efficiently under pressure, manage multiple Project and
and cross train sub-ordinates in other functional areas.
Prior Responsibilities Included:
* Monitor branch performance to identify critical areas of deficiency
* Partner with Customer Experience Team to lead service quality initiatives to ensure customer satisfaction and retention
* Develop and oversee execution of performance improvement plans.
Washington Mutual Bank:
Position: Operations Supervisor (August 2004-October 2006)
Senior Call Center Representative (June 2004-August 2004)
RESPONSIBILITIES and Duties:
*ATM custodian, cash handling, night drop, customer service.
* Monitor branch reports to manage losses, customer satisfaction, operational expenses to identify critical areas of deficiency.
* Implement risk control processes in the branch to maintain operational integrity and reduce losses.
* Oversee audit and compliance activities in branch to ensure compliance with regulations and policies.
* Act as a point of escalation for customer complaints that are raised to the management level also assist District management in solving complaints that have escalated beyond branch level.
* Review results of audit exams and branch inspections to identify trends and focus areas.
CompUSA
Position: Assistant Sales Manager (July 2003-June 2004)
RESPONSIBILITIES and Duties:
* Develop and execute integrated sales strategies to achieve desired revenue, expense and service goals.
* Drive individual production goals through managing individual development.
* Integrate segmentation into the branch training and service team to drive sales and ensure that all client expectations are met.
* Leverage workforce planning tool to optimize staffing in branch.
Software Expertise:
* SAP
* Bureau
* Mainframe, Bureau
* Proprietary Archive Management Software
* Microsoft office
* SQL
EDUCATION
University of Dhaka
Attended 1995-2001
Graduated Bachelors in Business Administration.
Retail Leadership Academy
Citi Bank Training Group
For further questions regarding my resume, please feel free to contact me.
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