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Customer Service Inventory Control

Location:
San Bernardino, CA
Posted:
October 10, 2017

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Resume:

Carlos Alvarez

**** ***** **. *** **********, CA 92404 • 732-***-**** (M) - ac2o5c@r.postjobfree.com

Logistics, Distribution, Operations Executive

Operations professional with over 30 years of multi-functional experience driving profitable growth in diverse industries. Substantial expertise in process re-engineering/re-design, inventory, warehousing, logistics and supply chain management. Demonstrated ability to implement systems and procedures to increase productivity and streamline operations. Natural leader with strong communication skills. Focused on the highest quality by working with ISO and Six Sigma programs. Hardware knowledge includes DATA Works, Data General, A/S400, SAP, and Oracle.

Budget Preparation • Contract Negotiations • Corporate Communications • Customer Service • Facility Management • Forecasting • Implementation • Interviewing • Inventory Control • Operations Management • P&L Responsibility • Research • Policy / Procedure Development • Process Improvement • Promotions • Purchasing

Career Achievements

Established an allocation and forecast program for sales orders, reducing the company’s import of material and saving $2.3 million on raw materials and transportation charges.

Reduced warehousing/operation costs by 39% by maintaining and implementing lean manufacturing practices and procedures. Reducing on hand inventory value by $9 M by establishing an “after sale” policy and reselling returns, increasing the P&L.

Returned $1.5 million in the 1st 6 months with the company and an additional $2 million the next year of product from the national stores to the manufacturer in China.

Increased productivity in the returns department by 63%, in shipping by 40%, and in picking & packing by 33%.

Reduced inventory by 50%, streamlined the entire inventory and materials function, saving the company $7.5 million. Increased accuracy from 93% to 98+%.

Implemented an inventory system that improved inventory accuracies from 27% to over 97+%. Maintaining and implementing lean manufacturing practices and procedures.

Streamlined the entire inventory and materials function, saving the company $2.3 million dollars.

Professional Experience

International Vitamin Corp. 7/2010 – 9/2017 (Layoff – position eliminated)

Director or Operations – Mira Loma, California 2014-Present

Due diligence for acquisition of new facility in California

Promotion and relocation to CA to run new capsule and powder manufacturing and distribution facility.

Start up and refurbish facility to be a functional upgraded facility. Average of 22% growth per year.

Increased capsule output from 1 billion capsules to 3 billion per year, increased powder production from 300,000 kilos to 675,000 kilos on 3 shifts

Reduced operation expenses by 13%

Stabilized monthly absorption to a range from $50,000 to -$50,000 per month

Increased operations output from less than $1 million dollars to over $6 million in sales per month.

Installed 2 high speed tablet lines & a rotary machine, increased capacity output over 50% & reducing staff

Director of Distribution - Freehold, New Jersey 2010-2014 (relocated to CA after acquisition)

Reduced shipping costs, producing a savings of $2.5 million (1st yr.) and an additional $1 million the 2nd yr.

Established a national contract with a freight broker, reducing costs 1.5% 1st yr. and .5% the 2nd yr. Maintaining 2.3% freight cost per sales.

Conducted annual physical inventory count. (Inv. Value $62 million)

Managed 6 departments (60 employees) = $11 million Logistics budget.

Assisted in building 110,000 sq. ft. GMP DC

Implemented a tracking system for logging shipments and tracking them monthly and annually.

Implemented a new ERP system.

Established inventory movement and shipping and operations policies and procedures and corp. SOP.

Direct reports included warehousing (receiving and shipping), auditors, kit n weigh, and inventory control teams.

Majesco Entertainment. Edison, New Jersey. 12/2004 – 12/2008. (Layoff – dept. eliminated)

Director of Warehousing & Logistics

Reduced shipping costs, producing a savings of $200 thousand a year.

Established national contracts with LTL and common carriers, reducing costs.

Managed 6 3rd party warehouses: two in California, and one each in Georgia, Indiana, New Jersey, and Michigan.

Conducted quarterly and annual physical inventory counts.

Reviewed, adjusted, and recommended changes to the warehousing/operation budget.

Implemented a tracking system for logging shipments and tracking them monthly and annually.

Implemented a system to track new release orders by item and platform.

Established an in-office inventory for samples and an employee purchase program.

Established inventory movement and shipping and operations policies and procedures.

Direct reports included warehousing, material planners, shipping clerks, EDI staff, and inventory control teams.

Homita, USA. Fort Lee, New Jersey. 6/1999 – 11/2004. (Home office in China closed US office)

Director of Logistics & Operations

Reorganized and restructured the warehouse layout, warehouse logistics, inventory control, and year-end physical inventory activities saving the company $270 thousand in operation costs.

Coordinated the reduction of the inventory by more than 50%.

Increased inventory accuracy from 71% to 94%.

Served as key liaison between purchasing, manufacturing, marketing, sales, and customer service in the USA and China.

Wrote and implemented policy and procedures for the operations department.

Decreased the budget 13% by out-sourcing the warehousing, repair center, and customer service.

Establish contracts with trucking companies, negotiating for low rates, reducing transportation costs by 4%.

Oversaw inventory control and cycle counting, maintaining inventory accuracy of over 98%.

Wrote and implemented IC & shipping policies and procedures. Maintained and implemented lean manufacturing practices and procedures.

Managed staff of 38 over 2 shifts: stock room, warehousing, shipping/receiving, and material handlers.

Maintained and controlled of all raw materials and finished goods.

Directed movement of materials via work order kits to the manufacturing floor, miscellaneous transactions and all shipping and receiving documentation, domestic and international, assuring conformance with U.S. Customs and freight carriers.

Implemented four J.I.T. programs.

US Army - Infantry Division (Honorable Discharge) 3/1992 – 4/1999

Mettler Automation. Landing, New Jersey. 8/1985 – 2/1992. (Owners closed company)

Senior Inventory Control / Warehousing Manager

Managed the shipping and receiving personnel, warehouse logistics, inventory control, cycle counting, and year-end physical inventory activities. Maintaining inventory accuracy over 99%.

Implemented various spreadsheets to identify obsolete materials and the build out of old products.

Managed the closure and re-location of two locations.

Managed staff of 305, including warehousing, shipping/receiving, material handlers, and manufacturing staff.

Tracked movements of materials via work order kits to the manufacturing floor, miscellaneous transactions and all shipping and receiving documentation, domestic and international Data Works system.

Identified and reduced obsolete inventory, and oversaw return of materials to suppliers.

Served as key liaison between purchasing, manufacturing, marketing, sales, and customer service

Conducted year-end physical inventory activities.

Prepared various reports to support the accounting, purchasing and manufacturing functions.

Performed budget analysis.

Processed and expedited incoming and outgoing shipments of commodities.

Maintained and implemented lean manufacturing practices and procedures.

Military Service

U.S. Army. Company A, 1st Battalion, 5th Infantry, 25th Infantry Division. 3/1992 – 4/1999. Honorable Discharge.

Education - B.A. in Business Management. St Peters College – Jersey City, NJ.

Bilingual: Spanish.



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