Asim Salimli

*** *** **** **, ************, PA 19115

tel : 267-***-**** e-mail: ac2o57@r.postjobfree.com

OBJECTIVE

Highly motivated candidate with experience in telecom and IT help desk fields looking for full/part-time or contract position.

PROFESSIONAL SKILLS AND STRENGTHS

Excellent communication and interpersonal skills, reliable team player.

Experienced in telecom, it help desk, pre/post sale support.

PROFESSIONAL EXPERIENCE

Currently employed by:

February 2017 - Now

NOC Digital Voice and VoIP service monitoring engineer at COMCAST.

NCS technologies for COMCAST NOC

mt. Laurel NJ

Working at one of the nation’s largest NOC facility – COMCAST NOC.

React to system identifiers of a failure or suspected failure and initiate investigation and corrective action. Alarm monitoring of Servers that provide VoIP and Digital Voice service to Comcast customers, Resolution of issues if possible, and escalation to other groups if not. Responsible for triaging and troubleshooting Voice related issues and outages on the DAC and NAS controllers in a service desk environment.

- Performs advanced data analysis to investigate, diagnose, and apply corrective action that accurately resolves voice outages or potential voice outages.

- Isolates and resolves complex problems by correlating information from network equipment that requires subject matter expertise in various facets of the overarching business operations.

- Monitor the tracking, documentation and closing of all problems and resolutions using the standard process and technology implemented by the support organization. - Provides operational support to external vendors or local market Field Technicians.

- Open and resolve tickets for each issue.

October 2016 – February 2017 COMCAST BUSINESS, Horsham PA

Commercial Account Manager

Responsible for providing superior technical and billing support to small and medium business customers by promptly answering inquiries, providing accurate information while troubleshooting and problem solving with customers.

Consistent focus on delivering an excellent customer experience. Consultation for customers, offering products and services that meet business needs. Comfortable working in a performance driven environment.

August 2016 – October 2016 STAPLES, Philadelphia, PA

Easy Tech Associate

Selling and Advising customers about Computers, Printers, Computer spare parts, Toners, Cartridges and etc. also provide Software & Tech Services such as computer repair and set up,software installation, virus cleanup and etc.

December 2013 - May 2016 BakCell LLC, Baku, Azerbaijan

Help Desk and Network Monitoring engineer

Level 1 and Level 2 Help Desk Support to Bakcell employees on a ticket open-closed basis, which was including but not limited with: password reset, software installation, prompt access to network locations and temporary or permanent access to the miscellaneous software, troubleshooting and maintain of Operating Systems(Windows,Linux). Alarms monitoring,Monitoring and supporting planned works processes on a shift schedule basis. Active monitoring of GSM (2G), UMTS (3G), LTE network elements and equipment including media gateways, MSC, RNC, BSC, main hubs, base stations and HLR.

Collaboration with all tech. department teams during daily procedures and overnight planned works. Perform fraud preventing procedures.

July 2013 - December 2013 HP Authorized Service Center Baku, Azerbaijan

Help Desk and Technical Support Team leader

Managing Technical support team. Technical support to HP products (Workstations, laptops, and home printers). Leading team during onsite/remote troubleshooting, Windows 7/8/10/Server and Redhat/Debian based Linux Operating Systems installation, configuration and troubleshooting. Offering HP products to potential customers and subscribers.

January 2012 - July 2012 DNS computers, Baku, Azerbaijan

Sales associate

Welcoming customers as they arrive and inquire into their choice of electronic goods

Lead customers to the required items.Provide customers with information regarding product features

Respond to customers’ questions and concerns.

Bring computer or gadget to “ready to use" state ( run first setup process if required).

May 2010- January 2011 AzNet LLC, Baku, Azerbaijan

Network technician

The company was created as a part of governmental program to bring high speed internet to every school and every educational institution of the country. Main duties were: Design and install well-functioning wired/wireless networks, connections and cabling. Inspect LAN infrastructure and fix minor or major problems/bugs.Regular trips to other cities across the country which were covered by the program.

PROFESSIONAL CERTIFICATIONS

CISCO:

CCNA – CISCO CERTIFIED NETWORK ASSOCIATE

CCENT – CISCO CERTIFIED NETWORKING TECHNICIAN

LINUX:

Linux + LX0-101(LPI 101)

MICROSOFT:

MICROSOFT CERTIFIED PROFESSIONAL:

Installing and Configuring Windows Server 2012

HP:

HP ACREDITED PLATFORM SPECIALIST : HP ProLiant ML/DL/SL Servers

HP CERTIFIED PROFESSIONAL : desktops workstations and notebooks

Symantec Sales Expert

EDUCATION

B.S., Applied Physics, 2012 Baku State University, Baku, Azerbaijan

OTHER

Permanent Resident of the USA.

Foreign language Skills: Fluent Russian, English and Turkish.

Clean driver license.

MY MOTIVATION

Network engineering is something I was always afraid of because of my false conception about its complexity until started to explore this mystery field. Now this is something I want to dedicate if not whole life but at least a big part of it. This excitement about networking made me to get CCENT and CCNA in 4 month and build a real lab at home to get the real experience. Now I am ready to dive in to real environment and become a part of great team of professionals.

REFERENCES AVAILABLE UPON REQUEST

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