Field Service Engineer
Resume:
Kerry Loftus
**A MANSEAU STREET
WINOOSKI, VT ***04
ac2o4j@r.postjobfree.com
OBJECTIVE
Motivated professional with hands on experience in all aspects of business, seeking a position in an organization where my technical, analytical and organizational skills will be fully utilized.
EXPERIENCE
Self Employed Contractor June 2016 – Current
IT/POS Field Engineer, Southern, IL
Provided installation, maintenance and repairs on POS (Point of Sale) equipment and other electromechanical equipment at various locations within an assigned territory/region via various websites that provide a conduit between engineers and service providers for these clients
Responsible for providing installation, maintenance and repairs on equipment within an assigned territory/region to assure continuity of customer operations and high levels of customer satisfaction and service provider satisfaction.
CBE-Inc. - contract December 2015 – May 2016
Field Service Engineer, Southern, IL
Provided installation, maintenance and repairs on POS (Point of Sale) equipment and other electromechanical equipment at various locations within an assigned territory/region
Analyze and correct all technical problems on equipment, specifically Verifone Ruby, Sapphire, Topaz, Commander, Smart Fuel Controllers, Video surveillance and alarm systems, within assigned customer accounts; Perform periodic preventive maintenance routines on products and installs modifications to equipment; Perform overhauls and maintenance repair as a matter of routine; May also perform required modular swaps and unit replacements or perform preventative maintenance services
SmartSource Inc - contract June 2015 – December 2015
Field Service Specialist, Carbondale, IL
Installed servers and desktop, along with other equipment for various industry projects
Managed project schedule during installation and migration processes for tri-state area
Provided troubleshooting and assistance to on-site. This position was 90% travel within the Southern Illinois, SE Missouri and Kentucky area
CompuCom (contract) January 2014 – December 2014
Field Service Engineer, Southern, IL
Provided installation, maintenance and repairs on POS (Point of Sale) equipment and other electromechanical equipment at various locations within an assigned territory/region
Responsible for providing installation, maintenance and repairs on equipment within an assigned territory/region to assure continuity of customer operations and high levels of customer satisfaction.
Performed Tier II work on products and services of medium-high complexity; Tier II products include large servers and mainframe computers and peripherals, large system printers and plotters, enterprise level servers, networks and software, item processing reader/sorters and networking issues on imaging systems, medium/high complexity networking/communications equipment, network and systems management/protocols (Ethernet, Token-Ring, StarLAN, NetBIOS, X.25, etc.)
Analyze and correct all technical problems on equipment within assigned customer accounts; Perform periodic preventive maintenance routines on products and installs modifications to equipment; Perform overhauls and maintenance repair as a matter of routine; May also perform required modular swaps and unit replacements or perform preventative maintenance services
Responded to a customer call, which included problem identification, escalation and resolution of operating system software problems; Responsible to keep customer informed during the problem resolution process; Performed service verification and customer satisfaction surveys relating to the situation
NCR Corporation (contract) Oct 2013 – May 2014
Customer Engineer II, Southern, IL
Provided installation, maintenance and repairs on POS (Point of Sale) equipment and other electromechanical equipment at various locations within an assigned territory/region
Performed Tier II work on products and services of medium-high complexity; Tier II products include large servers and mainframe computers and peripherals, large system printers and plotters, enterprise level servers, networks and software, item processing reader/sorters and networking issues on imaging systems, medium/high complexity networking/communications equipment, network and systems management/protocols (Ethernet, Token-Ring, StarLAN, NetBIOS, X.25, etc)
Provided continuity of customer operations and high levels of customer satisfaction; Manage customer incidents as assigned; Build working relationships with customers and develop informal communication channels with customer account at the local level
Analyze and correct all technical problems on equipment within assigned customer accounts; Perform periodic preventive maintenance routines on products and installs modifications to equipment; Perform overhauls and maintenance repair as a matter of routine; May also perform required modular swaps and unit replacements or perform preventative maintenance services
Responded to a customer call, which included problem identification, escalation and resolution of operating system software problems; Responsible to keep customer informed during the problem resolution process; Performed service verification and customer satisfaction surveys relating to the situation
Pass One Hour Heating and Air May 2012 – May 2013
Assistant Administrative Manager, Herrin, IL
Controlled all accounting activities relating to general ledger (G/L), accounts receivable (A/R), accounts payable (A/P), purchase order procedures (P/O), and payroll (P/R) and human resources.
Proactively worked with the Sales and Operations Manager to ensure that the collection of money is occurring at the point of service or proper paperwork for financing is signed at the point of service.
Collected and archived key performance data, such as number of calls run, number of leads run, average sale amounts, closing ratios, client renewal percentages and any other statistical data required by Key Managers.
Gathered daily report information from the managers and provided the daily report to the General Manager by 9:00 am each day for the previous day’s business.
Managed company assets such as vehicles, information systems, and communication systems.
Complete job costing for each A/R invoice, including labor, parts used, subcontractors, and commissions paid.
Intuit WOMR Specialist (at home) Dec. 2011 – May 2012
Intuit TurboTax, Carbondale, IL
Apple Mobility Specialist (at home) Aug 2011 – Feb 2012
Apple Inc., Carbondale, IL
Systems Administrator Sept. 2007 – Nov. 2010
Toshiba Business Solutions, Tamarac, Florida
Developed IT strategies and exercised staff oversight to ensure new plans, policies, procedures, and transition/migration plans were consistent with the overall company goals and objectives based on ITIL and MOF.
Communicated effectively with internal and external users to identify needs and evaluate alternative business solutions and strategies. Continually defined ways to increase internal/external customer satisfaction and deepen team relationships. Provided senior level resolution to internal/external customers’ issues.
Planned and implemented additions, deletions and major modifications to the supporting infrastructure company-wide in coordination with corporate leadership. Oversaw the implementation of network security at the corporate level. Anticipated future network needs, identified proactive solutions to satisfy needs.
Managed internal infrastructure and proactively deployed new infrastructure to provide higher reliability and availability of voice, data, mobile infrastructure within corporate offices, branch offices, and remote users.
Systems Administrator October 2004 – October 2007
Benihana, Inc., Doral, Florida
Maintained 25 servers and systems to include Windows NT/2000/2003 and R2 Server, Active Directory, GPO, Exchange 2003, Sharepoint Portal Server 2003, SQL 2000 and 2005, Oracle 8i, UltiPro, AdventNet ServiceDesk Plus, WhatsUp Gold, Dell OpenManage and IIS on a daily basis.
Installed and configured Juniper firewalls for over 80 remote locations during ongoing aggressive restaurant rollouts, as well as corporate office router(s), firewall and VPN maintenance.
Migrated corporate domain controllers and Exchange server to new hardware to ensure improved services functionality and structure as well as growth capacity.
Created PC, laptop, software image and printer standards with Dell hardware solutions for corporate office and remote locations including those for hardware and software deployments and secured support contracts.
Served active role in migrating Oracle 8i to new hardware to relieve server load and capacity issues and created a test environment to include two instances.
Implemented network monitoring, enterprise data security systems, backup solutions, McAfee GroupShield and PortalShield managed by McAfee ePolicy Orchestrator, as well as remote software solutions for troubleshooting and maintenance, OWA, and intranet collaboration.
Created and provided documentation to internal and external SOX auditors. Created and maintained policies, procedures, processes and audit log documentation based on ITIL best practices.
Created and implemented protocols and procedures for business continuity and disaster recovery at a co-location facility with replicated servers so that critical services suffered little to no downtime.
Systems Administrator – contract January 2003 – August 2004
Deep Color Graphix,Clearwater, Florida
Supervised and implemented creation of company domain presence and network infrastructure.
Installed and managed email, to include intranet and internet systems using Microsoft Exchange and Outlook.
Oversaw daily network maintenance and technical support team.
Field Service Supervisor - contract May 2002 – January 2003
IBM/JGZ Consulting,Orlando, Florida
Served as Project Team Lead and Field Manager
Implemented new network infrastructure including Compaq servers, Dell workstations, Cisco routers and switches
Provided network, software and training support thus facilitating migration of First Union & Wachovia Banks along the U.S. East Coast.
Systems Administrator/Manager* March 2001 – December 2001
Eastern Aero Marine, Miami, Florida
Managed a 150 seat network migrated from NT 4.0 to Windows 2000.
Implemented and maintened MS Exchange 2000, a proxy server and backup software.
Planned and maintained all projects related to the network infrastructure including migrations, intranet creation, maintenance and telecommunication systems.
Supervised outside contractors who provided maintenance and support of proprietary software systems for CRM and ERP.
System Services and Support Manager* Feb. 2000 – Feb. 2001
Gemaire Distributors, Inc., Deerfield Beach, Florida
Managed all IT staff, projects, implementations and conversions by allocating resources and the proper staffing.
Migrated entire organization from Novell Netware 3.5 to Windows 2000, including file servers and the addition of Exchange server, VPN service and Windows 2000 web servers and maintained network infrastructure.
Created, implemented and maintained company intranet site with MS SharePoint 2003 facilitating company-wide collaboration.
Help Desk Manager Feb. 1999 – Dec. 1999
Car Spa, Inc., Ft. Lauderdale, Florida
Created Help Desk from ground up, including selection of software, development of policies, procedures and best practices
Provided technical support for all systems including Radiant POS systems, NT 3.51 & 4.0, Kronos and RAS for the 65 locations nationwide
Field Service Supervisor May 1998 – Dec. 1998
IBM/National Install, Ft. Lauderdale, Florida
Installed servers and Micros & NEC POS equipment for various industry projects including, Bennigan's, Steak & Ale, Upton's, Eastern Mountain Sports, Bank of America and Washington Mutual.
Managed team of technicians and project schedule during installation and migration processes for the east coast.
Jr. Network Administrator* Oct. 1996 – May 1998
City of Lauderhill, Lauderhill, Florida
EDUCATION
Information Systems Analysis and Design, Associate of Science Aug. 1995
Miami Dade Community College, Miami, Florida
Microsoft Certified Systems Administrator 2007
Independent Study, Ft. Lauderdale, FL
Backup Exec Certified 2008
BackupExec, North Carolina
Microsoft Certified IT Professional 2010
Independent Study, Baton Rouge, LA
SHRM HR Certification 2012
JALC, Carterville, IL
Verifone Topaz/Sapphire/Commander Certification 2016
Verifone, Camp Hill, AL
ACTIVITIES & AWARDS
Volunteer Foster Parent, Animal Protection and Welfare Society, 2010/11
July 2009 WOW Employee of the Month, Toshiba Business Solutions
2007 Employee of the Year, Benihana, Inc.
Skills
NCR POS
IBM POS
Micros POS
Aloha POS
Radiant POS
Verifone POS
Succesware 21
Windows 8/7/XP
Mac OSX
Windows Server 2003/2008R2
Novell Netware
Exchange Server 2003/2007/2010
Lotus Domino Server
Small Business Server2003/2007/2011
Sharepoint 2003/2007/2010
Hyper-V
MS Forefront
RightFax Server
Blackberry Enterprise Server
McAfee Enterprise Virus/Antispyware/ePolicy
Backup Exec
VMWare
Apache/Tomcat
Juniper
SOX
ITIL
MOF
Oracle
HTML/XHTML
SQL
Adobe
Dreamweaver
Adobe Photoshop
MS Office Suite 2003/2007
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