Customer Service Manager

*** ***** **

Prattville, Alabama *****

334-***-**** ***********@*****.***

KORI DENNIS

Objective

To obtain a position with your company in order to utilize my past experience in sales along with my excellent skills in customer service, customer retention and new customer acquisition with the end goal of growing your business and increasing your bottom line.

Experience

2009 – Present AAA AUTO RENTAL/ U CAN RENT Montgomery,AL

District Supervisor

Did all the hiring and training of new employees. Handled all money transactions

Did sales calls out in the field. Handled all Insurance claims. Ordered all parts

for vehicles. Handled all recalls on rental fleet. Answered multi-line

phone system. Handled any and all court related cases with our attorney. Wrote

new rental contracts and verified insurance.

2003 – 2009 CREDIT CENTRAL Prattville, AL

Assistant Manager

Opened new loans for customers.

Checked credit and researched all information needed to open a new loan or refinance an existing loan. Called past due

Customers. Went out in the field to locate and make contact with past due

Customers. Handled cash and signed checks.Worked multi-phone line. Did

cold calling.

2001 – 2003 THE MONEY STORE Prattville, AL

Store Manager

Retained 99% of existing customers as well as recruited new customers via cold calls and face-to-face appointments. Handled all money transactions. Opened up

All new customer loans and rewrote existing customer loans. Made bank deposits.

References

Angie Pedrick Owner of Maaco Montgomery, Al. 334-***-****

Troy Teague Attorney Montgomery, Al. 334-***-****

Shannon Whitfield Field Trainer for Driven Brands 941-***-****

Education & Skills

1989 Graduated from Prattville High School in Prattville, Alabama

Attended J.P. Tech for cosmetology

Fluent in the IMETRIK System, Fluent in the Position Plus System, Office Word,

Fax, Adding machine, multi-phone line system.

Interests

Contact this candidate