Customer Service Finance

MARIAH JANELLE C. RAMOS

B* L** PH *G Kasiglahan Village, San Jose, Rodriguez, Rizal

Mobile Number: +63-955*******

Email Address: ******************@*****.***

SKILLS SUMMARY

Ability to multi-task, working calmly and rationally under pressure while maintaining a positive attitude

Trustworthy and dedicated on all tasks given.

Can easily cope with changes and new environment

Having a good communication with other people.

WORK EXPERIENCE

Altisource

Choice Hotels

Reservation Specialist, Member Services & Digital Assistance

April 2017-Present

JOB DESCRIPTION

Processing/ cancelling reservation over the phone. Changing information on their account. Adding credit card. Providing good rates and places where they can stay. Awarding points on their accoubt that they can use towards free night. Making sure yhey were register to our ongoing promotion. Assisting guest and walking them through accessing their online account.

RMH Teleservices Asia Pacific Inc

Barclaycard US

Collection Agent

March 2016- December 2016

JOB DESCRIPTION

Collect payments on past due bills.

Accept payments using customers debit card, checks and wire transfer

Create a list of people who have not made payments.

Organize list according to severity of delinquency. Locate customers using credit bureau information, background checks, loan documents, and other paperwork or databases.

Call customers using telephone.

Teleperformance

Telstra

Customer Service Representative

July 2015- February 2016

JOB DESCRIPTION

Resolve customer complaints via phone, email, mail.

Use telephones to reach out to customers and verify account information.

Greet customers warmly and ascertain problem or reason for calling.

Assist with placement of orders, refunds, or exchanges.

Providing information; responding to requests; resolving problems; collecting revenue.

EDUCATION

Bachelor of Science and Business Administration

Major in Financial Management

2011-2015

New Era University

No. 9 Central Avenue, New Era, Quezon City

Secondary

2007-2011

Kasiglahan Village National High School

Kasiglahan Village, San Jose, Rodriguez, Rizal

SEMINAR/TRAINING ATTENDED

3 September 2014- Junior Finance Executive Association (JFINEXA), ASEAN Integration 2015 “Investment in stock and inside trading seminar”, New Era University

04 January 2014- Junior Confederation Finance Association Philippines (JCFAP) National Finance Summit: Moving Towards Global Competence, SMX Convention Center, Pasay City

31 August 2013- Junior Confederation Finance Association- Philippines (JCFAP) Lecture Series: Insular Life Edition “Philippine Market Updates”, Insular Life Multipurpose Hall, Ayala Avenue, Makati City

16 August 2013- Junior Finance Executives Association: Real Estate Management Seminar, New Era University

06 July 2013- Charted Financial Analyst Society Philippines: 1st Philippine Junior Finance and Investment Summit, New Era University

20 February 2013- Sales and Ad Congress 2013, New Era University

05 January 2013- Junior Confederation Finance Association- Philippines (JCFAP) National Finance Summit, SMX Convention Center, Pasay City

01 August 2012 – Philippine Insurers and Reinsurers Association Campus Tour 2012, New Era University

MEMBERSHIP AND AFFILIATION

24 September 2014-2015, Public Relation Officer (PRO), Junior Finance Executive Association (JFINEXA), 9 Central Avenue, New Era, Quezon City

2014-2015, Public Relation Officer (PRO), Center for Community Extension and Linkages, 9 Central Avenue, New Era, Quezon City

06 September 2012- 2013, Member, Junior Confederation of Finance Association- Philippines (JCFAP), 9 Central Avenue, New Era, Quezon City

June 2012- 2014, Member, Junior Finance Executive Association (JFINEXA), 9 Central Avenue, New Era, Quezon City

June 2011- March 2012, Member, Junior Philippine Institute of Accountants (JPIA), 9 Central Avenue, New Era, Quezon City

2009-2011, Member, Junior Red Cross Youth (JRCY), 9 Central Avenue, New Era, Quezon City

REFERENCE

Kaye Alegria Kollin John Serna

Certified Public Accountant MB PHL Senior Specialist II

La Islas Filipinas Co JP Morgan & Chase Company

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