Medical Office Assistant

Maria Chriselda Salazar Billete

*** ******* **** **, *******, AB T3R 0N4 • 587-***-**** • ****************@*****.***

Summary of Qualifications:

Proven team-building abilities to create a consistent and productive environment

Flexible and adaptable

Works well with others and/or independently with minimal supervision

Communication skills include fluency in English and Tagalog

Canadian Equivalency Summary by World Education Services, Toronto, ON

oCanadian Equivalency: Bachelor’s degree (three years)

oCredential: Bachelor of Science Major/Specialization: Nursing

General Training IELTS exam with 7.5 Overall Band score

Computer skills include: MS Office (Word, Excel and Powerpoint), Electronic Mail, Adobe Photoshop, Data Entry program (iTools)

With valid driver’s license: Class 5 GDL

With certification from Canadian Red Cross: First Aid and BCLS-HCP level

Work Experience:

Calgary Allergy and Asthma Center, Calgary, Alberta

Position: Medical Office Assistant

February 10, 2017 – Present

oCreating and updating patients' electronic health records using PS Suite EMR.

oManaging the day-to-day operations of a medical facility.

oScheduling and coordinating appointments.

oPreparing correspondence between medical providers and their patients.

oProviding quality customer service to patients.

Tim Horton's, Calgary, Alberta

Position: Storefront

March 13, 2016 – Present

oGreet the customers and guide them regarding products available on the menu.

oTake guest’s orders and process the same quickly.

oPack or serve the ordered meals as per client preference.

oProvide timely and courteous food and beverage services.

oGenerate the bill and collect payments.

3C Home Health Services, Calgary, Alberta

Position: Caregiver

February 16, 2016 – December 21, 2016

oAdequate medical assessment and history is taken in collaboration with other members

of the healthcare providers.

oDay-to-day patient interaction.

oVital signs checking (changes and alterations documented.)

oDiet supervision and monitoring (with considerations to dietician advise and medical

condition.)

oProviding range of motion exercises (may be passive or active depending on the

condition.)

oWhen alterations are observed, treatments and remedies are to be performed

accordingly.

oDocumentation of patient’s condition and pointing out significant changes, to be

reported to the physician and to the families.

oMaintains optimum health and well-being of the patient.

oProviding or assisting patient in self-care.

Dental care needs

Bathing needs

Elimination

Other self-care needs (may involve hair and nail care)

Emdeon (Formerly Altegra Health Philippines Inc.), BGC, Taguig

Position: Senior Clinical Reader

February 17, 2014 – January 21, 2016

oAssigns and sequences ICD-9-CM& ICD-10-CM codes to diagnoses and procedures for documented information.

oAssures the final diagnoses as stated by the physician are valid and complete. Abstracts all necessary information from health records to identify secondary complications and co-morbid conditions.

oAbstracts all necessary information and assigns codes (ICD-9-CM/ICD-10-CM), which most accurately describe each documented diagnosis according to established guidelines.

oDetermines the final diagnoses stated by the physician or other health care providers are valid and complete.

oQuantitative analysis – Performs a comprehensive review for the record to assure the presence of all component parts such as: patient and record identification, signatures and dates where required, and other necessary data in the presence of all reports which appear to be indicated by the nature of the treatment rendered.

oQualitative analysis – Evaluates the record for documentation consistency and adequacy. Ensures that the final diagnosis accurately reflects the care and treatment rendered.

oReviews the records for compliance with established third party reimbursement agencies and special screening criteria.

I Love Milktea, Regalado Highway, Q.C.

Position: Service Crew

July 15, 2013 – January 30, 2014

oGreeted and listened effectively to customers to ensure courteous and quick service.

oMaintained store cleanliness at all times, including cleaning tables, maintaining condiment bar, and removing trash.

oPrepared and served drinks and food in accordance with health codes and store standards.

oPerformed all support tasks such as cleaning cases and equipment, and restocking display cases.

oWorked on registers daily to authorize returns and exchanges, and audit receipts.

Dr. Jose R. Reyes Memorial Medical Center, Rizal Ave., Sta. Cruz, Manila

Position: Staff Nurse I

Areas: Male Surgery Ward, Female Medical Ward, Obstetrics and Gynecology Ward and Pediatric Ward.

November 21, 2011 - December 31, 2012

oReceives and endorses patients and units.

oAssesses patient’s conditions and institutes necessary measures utilizing the necessary equipment.

oCarries out doctor’s orders.

oAssists doctors during rounds, treatments and procedures.

oPrepares patient for surgical/special procedure.

oPrepares and administers medication and treatment.

oGives health teachings/instructions to patients/relatives.

oDocuments nursing activities.

Teleperformance, SM Fairview, Q.C.

Position: Technical Support

Account: Bigpond

March 2011 – April 2011

oProvide answers to clients by identifying problems, researching answers, guiding client through corrective steps.

oImprove client references by writing and maintaining documentation.

oParticipate in development of client training programs by identifying learning issues and recommending instructional language.

oAccommodate client disabilities by recommending devices and techniques.

oAvoid legal challenges by monitoring compliance with service agreements.

o Improve system performance by identifying problems; recommending changes.

oUpdate job knowledge by participating in educational opportunities; maintaining personal networks.

oAccomplish information systems and organization mission by completing related results as needed.

Convergys, UP Technohub, Q.C.

Position: Customer Service Representative

Account: AT&T Mobility

June 15, 2010 – December 1, 2010

oHandles problems in accordance with the company’s guidelines and policies.

oProvides product or service information to assist customers in making a decision about a product to buy.

oAnswers telephone calls and make appropriate transfers.

oProcesses new client accounts, maintains customer accounts & implements changes to existing accounts.

oAssists customers who have outage or other service problems.

Education:

Tertiary

School Year 2006-2010 Far Eastern University - Dr. Nicanor Reyes Medical Foundation

B.S. Nursing

Regalado Ave., West Fairview, Quezon City

Character Reference:

Available upon request.

Contact this candidate