Manager Customer Service
Resume:
CYNTHIA COFFMAN
**********@*****.***
Austin, TX 78728
QUALIFICATIONS SUMMARY
Accomplished executive assistant and analyst with years of administrative experience reporting to top executives. Serve as an effective gatekeeper; prepare well-researched and accurate documents; manage busy calendars; and efficiently handle daily office tasks. Proficient user of MS Office (Word, Excel, PowerPoint, Access and Outlook). Wide array of experience in, payroll and accounting functions, data entry, design and document development, customer billing, purchasing, auditing, budgeting and contracts administration.
HIGHLIGHTS
Multitasker
Prioritizing
Detail Oriented
Well Organized
Analytical Thinker
Interpersonal Skills
Dependable
Technical Skills
EXPERIENCE
ANALYST & COMMERCIAL BILLING, 10/2011 to 09/2016
AUSTIN AMERICAN-STATESMAN - Austin, TX
Provided direct administrative support to 3 Directors and 4 Managers for a newspaper publishing agency.
Prepares Daily Production reports detailing how the deadlines were met each night for Executives.
Prepares and provides the billing for all AAS Publications as well as Commercial publications.
Maintains commercial contracts working closely with Director of Operations on the development of all new or routine contracts and updating all amendments & renewals.
Managed ordering and delivery of newsprint to 3 print sites.
Responsible for the update/design of our departmental Database which provides detailed information for reporting and billing processes, on top of creating ad hoc reports for executives.
Audit & submit to accounting Reclassifications, Accruals and Forecast Estimates from all departments monthly.
Collects and gathers information to prepare month-end reports for Executives.
Works closely with Directors on annual budget - inform department managers of due dates for the submission of budget information; act as an advisor to department managers in formulating their budget submissions; analyze & input budget submissions from department managers; update the budget model as requested to account for significant changes in the business environment and print out in preparation for budget meetings.
Files expense reports, plan and schedule meetings, teleconferences and travel, order supplies, procurements and managing all Outlook Calendars.
Provides quality customer service by working, interacting and communicating professionally and effectively with all internal and external customers, employees, and vendors.
Responsible for the design and updates to our Company Business Continuity book using Microsoft Office Visio software and in turn electronically updating those files to our Cox COOP Site.
Member of the company Safety Committee and follows all established company safety policies and procedures by ensuring all personal works in an environment that is free of hazards and are performing tasks in a safe manner.
EXECUTIVE ASSISTANT, 01/2001 to 10/2011
AUSTIN AMERICAN-STATESMAN – Austin, TX
Provided advanced executive support to the Vice President of Operations as well as 2 Directors and 7 Managers for a newspaper publishing agency. Work involves access to confidential materials and conversations and requires good judgment and sensitivity.
Provide clerical support including preparing and mailing correspondence; sorting and delivering department’s mail; filing; compiling data; organizing, copying and collating material; answering telephones, managing calendars, arranging travel; filing expenses, scheduling appointments; and handles all meeting preparations.
Receives and distributes paychecks and expense checks, payroll registers, vacation and sick reports to Directors and Managers.
Ensures submission of all department timesheets from Directors and Managers.
Prepares & analyzes daily production reports for Executives and Department Managers.
Inputs General Ledger information monthly for all departmental variance reports and updates information from reports into database daily.
Interacts with accounting on providing detailed invoices for billing, procurements.
Responsible for the update/design of our departmental Database which provides detailed information for reporting and billing processes, on top of creating ad hoc reports for executives.
Manages departmental supplies, replenishing when needed.
Provides quality customer service by working, interacting and communicating professionally and effectively with all internal and external customers, employees, and vendors.
Works closely with VP & Directors on annual budget - inform department managers of due dates for the submission of budget information; act as an advisor to department managers in formulating their budget submissions; input budget submissions from department managers; review budget model for calculation errors; print out reports for review; update the budget model as requested to account for significant changes in the business environment and build the folders in preparation for budget meetings.
Responsible for the updating of our Company Business Continuity Book working w/Security and Corporate.
Member of the company Safety Committee and follows all established company safety policies and procedures by ensuring all personnel works in an environment that is free of hazards and are performing tasks in a safe manner.
Worked on several community efforts for the Statesman – Santa for Sanchez, Mentor at Sanchez Elementary, United Way and Company Book Sales for our Literacy programs.
EXECUTIVE ASSISTANT, 07/1995 to 07/2000
STERLING SOFTWARE – Bellevue, NE
Provided advanced executive support to the Vice President of Finance & Administration for a government contracting agency requiring a Secret Clearance.
Manage distribution of incoming and outgoing communications.
Validate and distribution of Purchase Orders.
Responsible for the monthly audit reports to our corporate office.
Reviews and edits our Company Consultant Agreements.
Prepare presentations for quarterly financial meetings.
Audit invoices and timesheets for accountability, review and files expenses.
Accountable for the processing of checks over a million dollars.
Type, edit, and filing of correspondence.
Organize, compute and maintains confidential contract files.
Works closely with Contracts Manager on the development of all new or routine contracts.
Also, provided continuous support to 4 managers of the Finance & Administration department and on occasion to the President of Sterling Software.
Accounts Payable Manager – Review invoices and billings for accuracy. Responsible for processing and distributing of vendor letters and tax certificates. Processing and distributing all monthly accounting reports to all department managers. Document and filing of all invoices.
Contracts Manager – Types, documents distribute and filing of all contract correspondence. Responsible for the management of four receptionists under this manager.
Facilities Manager – Type and distribute letter’s and memo’s. Distribution of expense checks. Tracking of all Travel Authorizations.
Human Resources Manager – Responsible for the design and development of our Benefits and Medical Packages. Design and edit of old and new forms used area-wide in the company.
President – Fill in as needed. Monitor all incoming calls, manage calendar, scheduling meetings. Type and distribute letters and memo’s.
EDUCATION & TRAINING:
METROPOLITAN COMMUNITY COLLEGE, Omaha, NE
Coursework - 42 hours completed in Business Administration
Training Completed:
SkillSoft: 9 Courses Completed in Fundamentals of Accounting (Passed Final Exam), Microsoft Office 2010, Writing under Pressure – Preparing for Success & The Writing Process and Giving Feedback to Coworkers, Understanding & Applying Internet Concepts, Connecting to the Net, PC & Network Fundamentals.
New Horizons: Access 2003 – Basic, Intermediate & Level 3
Rockhurst College (National Seminars Group): Business Grammar and Writing Skills
Pryor: Finance and Accounting for NonFinancial Managers
NBDC Computer Training Center: Filemaker Pro I & II, Microsoft Access 97 I-IV
References:
Cathy Longoria
Retired Manager - Austin American-Statesman
***********@*****.***
Frank Mento
Owner Crazy Cat Web Services
Retired Manager - Austin American-Statesman
****@*******************.***
Jacob Gamino
G4S Security Manager at Austin American-Statesman
*****.******@******.***
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