Customer Service Manager

Givon McRae

**** ******** ******

Hammond, Indiana 46323

219-***-**** (cell)

219-***-**** (home)

e-mail (**********@*****.***)

OBJECTIVE

Seeking employment opportunity that utilizes my tremendous work ethic, supervisory skills, technical skill, high mechanical aptitude, strong base in engineering technology, knowledge in quality control and quality assurance organizational skills along with along with my IT knowledge and skill

EDUCATION

High School: Highland Park High School

Highland Park Michigan, 1988-1991: H.S. Diploma obtained

Colleges: Tuskegee University

Tuskegee Alabama, 1991-1993: Course of study Accounting

Wayne County Community College

Detroit, Michigan (Northwest Campus), 2003-2004: Course of study Pre-Engineering

Penn Foster College (online)

Scanton PA. 2007-2009: Course of study Electrical Engineering Technology

East Coast Polytechnic Institute (ECPI University)

Virginia Beach Virginia, 2015-2017: A.S. Database Programming

Degree obtained, GPA 2.91

East Coast Polytechnic Institute (ECPI University)

Virginia Beach Virginia, June 12, 2017 reentering to obtain B.S. Software Development

Expected graduation: June 2018.

SPECIAL SKILLS

Proficient in Word, Excel, and Powerpoint. Familiar with Cloud Computing concepts, C# programming, C++, Linux and MySQL, Server-side Scripting, Software Construction Concepts, Code Tuning strategy and tactics, Software Development Methodologies, using test support tools, Object Oriented PHP, Arrays, Manipulating MySQL Databases and Cyber Security concepts, Programming in HTML with JavaScript & CSS3, Database Fundamentals, Networking Fundamentals, Oracle Databases, Application Fundamentals, Information Storage management, Configuring Windows Administering a Microsoft SQL Server, Querying Microsoft SQL Server 2012 Databases. Well rounded in the Quality spectrum with experience in TQM, MMC, LMC, Quality Auditing and Inspection. Certificates in Error Proofing, 5s Visual Management. Skilled at physical drafting in the form of Orthographic Views, Auxiliary Views along with Geometric Tolerances. Knowledge of various electrical motors and controls, two speed magnetic starters, basic control circuits, manual control circuits and reversing circuits.

WORK EXPERIENCE

COMPANY: Murrays Discount Auto, Oak Park Michigan

TITLE: Parts Manager (1995-1998)

DUTIES: Inventory Control, customer Service, Employee Supervision (4-7 crew menbers per shift), Shipping and Receiving

COMPANY: Johnson Controls Inc. (Urethane Tech Lab), Plymouth, Michigan

TITLE: Prototype Lab Tech II (1998-2000)

DUTIES: Prototype Development, Quality Assurance, Data Analysis, Data Reporting, Machine Operation/Calibration, Chemical Batching/Handling

COMPANY: Nisshinbo Automotive (Friction Material and Brake Division), Sterling Hts. Michigan

TITLE: Applications Engineering Tech II (2000-2003)

DUTIES: Prototype Development, Basic Drafting, Quality Control/Assurance, Data Analysis/Reporting, Blue Print and Lay Out Reading and Development, Tool Fabrication

COMPANY: Valenite Modco Cutting Tools (Carbide Division), Oak Park Michigan

TITLE: Engineering Clerk (Contract 2003-2004)

DUTIES: Blur Print Reconstruction using CADD, Image Center and Unigraphics, Systematic Database Filing, Attendant to Engineering Staff

COMPANY: Daimler Chrysler (Tool and Die Plant) North Jefferson Plant, Detroit Michigan

TITLE: Inventory Specialist (Contract 2004-2005)

DUTIES: Launching New Computerized Inventory System, Programming and Data Entry

COMPANY: Net Flix Distribution Center Chicago, Illinois

TITLE: Team Leader/Coordinator (Contract to hire 2005-2006)

DUTIES: Auditing, Inventory Control, Employee Supervision, Data Reporting

COMPANT: Rohm & Haas Coating (Large Paint Plant, LLP) Lansing, Illinois

TITLE: Chemical Operator (Contract 2006 -2008)

DUTIES: Machine setup and Calibration, Thickness testing, Streak Testing, Data Reporting, Hi-lo operation within manufacturing setting

COMPANY: Synovos Inc. (Formerly Storeroom Solutions Inc.) Inside Allied Tube and Conduit, Harvey, Illinois

TITLE: Inventory Specialist ( 2012-present)

DUTIES: Stores manager of overnight shift, Data Entry, customer service, problem solving and maintenance support and part supplier (mechanical & electrical), Shipping and receiving

REFERENCES

Deon O’Bryant (current supervisor)

Site Manager Synovos Inc. (Allied Tube and Conduit)

Contact 708-***-****

Enrique Gonzalez (co-worker)

Inventory Specialist Synovos Inc.

Contact 773-***-****

Cami Bell (co-worker)

Attendant Synovos Inc.

Contact 331-***-****

Contact this candidate