Sales Customer Service

MOHAMMED ALSABE

P.O. Box No. *****, Dubai, U.A.E T: 009**-**-**-**-*** E-mail: ****.******@*****.***

Highly motivated and goal-oriented specialist with over 11 years of experience in Sales and Marketing. Successful professional with comprehensive understanding of the skills needed to manage all business operations and processes, and ensure outstanding customer service. Expert, who knows how efficiently develop sales campaigns and marketing materials, promote products, and effectively represent a company during exhibitions, conferences, and workshops. Able to build long-term trust relationships with clients and staff through strong communication and organizational skills. Experienced in working in an international environment with excellent workflow performance. Native Arabic with fluent English speaker and good knowledge of Russian.

Skills

Sales and Customer Service Business Development Engineering Computer Literacy Marketing

Leadership Market Analysis Collaboration Marketing and Sales Strategies Planning Negotiation

Product Promotion Reporting Budgeting Cooperation Multitasking Time and Task Management

Teamwork Critical Thinking Creativity Research Communication and Organization

Professional Experience

GULF DRUG EST, Dubai

Infection Control Unit (Steris, Mieko, AirinSpace) January 2016-Present

Critical Care Unit (Dräger, Fresenius, SonoSite, Verathon) May 2009-January 2016

Sales Supervisor

Led a team of professionals by monitoring and assessing their performance, assisting in sales reports and analysis preparation, controlling training to improve the workflow, setting long-term and short-term goals and product-focus.

Collaborated with the Project Management Department to ensure timely submission and proper offers.

Provided high-level customer service and built long-term trust relationships with clients and suppliers through excellent communication and organizational skills. Conducted regular meetings, handled projects and negotiated deals, packages, special offers, etc. with suppliers.

Assumed responsibilities for preparing financial reports and forecasts, ensuring a sufficient GPM level and net profit, controlling marketing budget.

Monitored fast moving items in stock, and maintained a level of critical supplies.

Managed key accounts throughout UAE, including direct selling in DOH accounts by calls.

Generated sales analysis through scrutinizing opportunities, leads, and activities.

ALMAZROUI MEDICAL & CHEMICAL SUPPLIES, Dubai

Department of Education May 2006-May 2009

Sales Engineer

Sold educational training to universities, colleges, and vocational education institutions.

Actively prepared sales promotional campaigns and participated in the exhibitions, including GESS, GETEX, ARABLAB, Arab Health.

Successfully promoted engineering products, including electrics, electronics, mechanics, and fluid mechanics as well as telecommunications.

Generated sales and marketing strategies, and monitored business development to increase a number of clients by analyzing competitors’ activities and identifying new opportunities and potential customers.

Conducted product presentations, demos, seminars and workshops, ad hoc marketing, and technical activities.

Analyzed sales performance of all items, and controlled all displayed products in shelves by ensuring their visibility and availability.

Generated analysis of retail shelf stock and prepared reports to top management concerning arrangement of substantial stock on demand.

Controlled effective feedback and followed up with customers as per excellent service provision.

Provided clients with all the information and service needed.

Education

Bachelor’s degree in Biomedical Engineering 2005

Awards

The National Fresenius Award. The Best Achiever of the Middle East for 2013

The Gulf Drug Award. The Best Achiever for 2014

The Mieko Award. The Best Achiever of the Middle East for 2016

Training

Drȁger Sales Training: Anesthesiology, Ventilation, Monitoring System, Thermoregulation

Fresenius Sales Training

SonoSite Sales Training

Steris Sales Training

Mieko Sales Training

Airinspace Sales Training

EDIBON Educational trainers and marketing training

Robot training, Hanulkid

Advanced Robot training, Hanulkid (Korea)

Physics and Chemicals equipment training, Phywe (Germany).

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