Sales Customer Service

Kimberly A. Schlafer

*** ****** ******, *********, ** 14610 - 585-***-****

Linkedin.com, ********.********@*****.***

PROFESSIONAL EXPERIENCE

Johnstone Supply, Hvacr Wholesaler, Rochester, New York – 1/12/15 – Present

ADMINISTRATIVE ASSISTANT

Support inside sales by preparing quotes, processing sales orders and purchase orders, answer phones and follow up with clients.

Shipment tracking to ensure orders have been received by vendors. Update information for sales, shipping and receiving and clients.

Provide excellent customer service to ensure new and long-term client retention.

Organize the annual trade shows every April for Rochester and Syracuse branches. Duties include selling tables to vendors and collecting the fees, meeting with the caterer/party rental firm, calling vendors to gather promotional giveaways and promoting the event.

Organize the Customer Appreciation Week event held every December between Christmas and New Year’s. Duties include planning the menu, meeting with the caterer, and promoting the event.

Order office supplies, coffee, soda, paper, shipping materials, janitorial supplies, etc.

Excellent verbal and communication skills. Able to multi-task in a fast- paced environment.

Proficient in the use of DDI-industry specific proprietary software

International Monetary Systems (IMS Barter, Inc.), Rochester, New York – 2007-2014

SENIOR TRADE BROKER (Responsibilities same as below. IMS bought Alliance Barter.)

Alliance Barter, Rochester, New York – 1985 – 2007

SENIOR TRADE BROKER

Marketing agent for client’s products and services traded throughout the US via a 16,000 member network.

Developed, maintained and managed the Business Products & Services Division, generating sales of 200k+/month, within a member portfolio of 215 diverse clients. Client categories managed included telecommunications, printing, security, refuse, janitorial supplies, signage, IT services, commercial & residential cleaning, coffee services, promotional giveaways, public relations, copier and computer companies and more.

Intermediary client support and bid /quote services between buying and selling clients within the IMS Print Division generating up to 1 million in commercial printing traded annually.

Provided education to clients to leverage trade capacity and purchasing options, resulting in conserved cash and increased sales and profitability by utilizing idle inventory or excess capacity.

Assisted clients through member networking to attract new customers, generating new revenue streams within this captured market, increasing both sales and brand awareness.

Responsible for client financial reviews and line of credit management.

Sold memberships to the exchange to expand client base.

Proficient in use of Trade Network Tracking - industry specific corporate barter proprietary software.

Monthly corporate reporting to communicate goals, sales volumes, revenues generated and collected.

Proactive management of client accounts via regular on-site meetings to either develop action plans for generating new business or to spend down existing barter accounts by offering unique trade/barter opportunities.

Shintoa International Inc., Los Angeles, California – Import/Export Trading

(Subsidiary of Mitsubishi International Corp.) 1980-1985

FOOD DIVISION COORDINATOR

Purchased and coordinated shipments of food commodities from the U.S. to and from countries throughout the Pacific Rim, concentrating in the Japanese market.

Worked collaboratively with packing houses, manufacturers, growers, steam ship companies, freight forwarders and customers (both domestic and overseas).

Communicated daily with headquarters in Tokyo, Japan on current market conditions.

Negotiated prices, payment terms and wrote purchase contracts.

Processed and expedited import/export documentation, maintaining compliance with all international regulations for customs declaration.

Researched new commodities and identified new vendors and customers.

Handled immigration paperwork for Japanese employees.

EDUCATION & CERTIFICATIONS Corporate Trade - Certified Trade Broker

Los Angeles City College, CA - Japanese Language

California State University Northridge, CA - Business Management Monroe Community College, Rochester, NY- Associates Degree - Human Services

COMPUTER SKILLS

DDI – Proprietary Software at Johnstone

Trade Network Tracking (TNT) – Corporate Barter Proprietary Software

Microsoft Office

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