Customer Service Human Resources
Resume:
Stefanie N. Kilpatrick
******************@*****.***
SUMMARY OF QUALIFICATIONS
Have established a track record for discipline, flexibility, resourcefulness, and productivity in employment and academic work. Offer a solid base of business fundamentals gained through various positions. Have the maturity and professional presentation skills to work in a corporate capacity to support department goals. Understand the importance of organizing tasks, setting priorities, and working steadily to "get things done."
• Proficient and Certified in Microsoft Office (Word, Excel, Powerpoint), Google Analytics, MRP
• Proficient at establishing and implementing management, organizational, and operational policies and procedures aimed at overall quality and productivity of operations.
• Professional attitude and demeanor for managing relationships with all levels of professionals.
• Offer management support and supervisory experience for ensuring a productive and smooth-running operation.
PROFESSIONAL EXPERIENCE
V. ALEXANDER & COMPANY, Memphis, TN 8/15 – 9/17
Customer Service Support Direct all activity with regard to import expediting and freight forwarding (documentation, problem solving, trouble shooting, classification, and customer service) for this third-party warehouse and transportation provider. Apply extensive knowledge of invoicing, features of services, and VAC systems and provide solutions to resolve international customs compliance problems; assist with auditing pre-clearance files.
• Retract and integrate information from excel to evaluate data in Questaweb
• Serve as the go-to person and new account business developer which entails marketing, consulting, negotiating, and managing relationships with key area accounts.
• Oversaw transportation service activity: logistics, dispatching, scheduling, transportation mode, and third-party relationships.
UNIVERSITY OF MEMPHIS, Memphis, TN 8/14 - 5/15
Administration Associate Used professional administrative skills coordinate day-to-day administrative functions and provide consistent and effective administrative, secretarial, and project management support which included certification verifications, maintaining office files, office correspondence, data storage, and event organization.
• Maintained high levels of operational efficiency and productivity through commitment to excellence.
• Created period planners by using Excel to keep track of student appointments
FEDEX, Memphis, TN 8/11 - 8/14
Human Resources Assistant Utilized effective administrative, organizational, interpersonal, and communication skills while serving in a liaison position to the human resources manager. Updated and communicated personnel policies/procedures, employee handbook, and assisted in all on-boarding procedures.
• Conducted training registration duties and conducted orientation for new hires.
• Produced applications that were distributed throughout the organization using Access
EDUCATION
UNIVERSITY OF MEMPHIS, Memphis, TN
B.B.A. Supply Chain Management
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