Customer Service Technical Support
Resume:
Joyner Davis
***** **** *** *******,** *****
225-***-**** *************@*****.***
Thank you for the opportunity by taking the time out to go over my resume. I am a hardworking and strong willed young lady; I am willing to learn new and exciting tasks. I am a quick learner, I love working with the public and I love being the professional that I am. I am looking for a long term position, I’m very outgoing and I keep a positive attitude I stay open to constructive criticism and I will apply it to my work I appreciate your time.
XEROX-CUSTOMER CARE SUPPORT
CSR APRIL 2015-PRESENT
PROVIDING EXCELLENT CUSTOMER SERVICE
SENDING OVER EMAILS TO THE STATE AND TO THE CASE WORKERS
MAKING SURE THE CALL VOLUME AND HOLD TIME IS UNDER 3:00
Oaks Of KingsBridge
Leasing Consultant 2013-2015
o Providing excellent customer service
o Touring with the potential Residents
o Answering multiple telephone lines
o Marketing
o Instructing and scheduling vendors
Flannery Oaks Nursing Home
Office Assistant 2012-2013
o Displayed strong clinical skills in assessing scheduling
o Adhered to safety guidelines and completed hospital’s three hour Patient Safety Training Program
o Ensured the accurate, timely flow of information by maintaining through patient records and updating healthcare team on patient’s status
o Complied with HIPPA standards in all patient documentation and interactions
Kingston Village Apartments(intership)
Leasing Consultant 2006-2007
o Scheduling appointements with potential residents
o Scheduling Make readies and work orders
o Making sure the vendors were scheduled properly
o Walked the property to ensure that property and apartments were up to standards
o Toured apartments with potential residents
●Updated applications into the Corelogic system and Onesite for potential residents
Above and Beyond Care Providers
CNA / Office Assistant2009-2011
o Provided high-quality patient care as an in-demand per-deim CNA within surgical, acute-care, rehabilitation, home healthcare and nursing home settings
o Scheduling of the clients and workers
o Handling the payroll checks and issuing them out amongst the staff
o Took care of inside homes inspections and interviews with potential clients
US Support
Technical Support Agent 2007-2009
o Provided excellent customer service
o Answered inbound calls on 3 lines
o Assisted customers with their technical support issues
o Made sure that my customers was satisfied by the end of the call
Education
Shreveport Job Corps
Nurse’s Aide Program, 2007
Completed 60 hours of clinical training
Certified Nursing Assistant (CNA), Louisiana 2007
References
Lashaundra Payne
Baton Rouge La
Counselor
Jared Burrell
baton rouge La
Co-worker
Jillian Alexander
Model Coach
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