Data Entry Customer Service

ALICIA A. CORREA

***** ****** **** ***., ** Paso, TX 79938 801-***-**** ******.********@*******.***

Career Summary

Senior Administrative Office Support Professional with over 15 years of experience in Administrative, Clerical, and customer support duties in various industries. Recognized for having strong communication and organizational skills. Seeking a position with a company which will provide an opportunity for a challenging and rewarding career.

SKILLS

Proficient with Microsoft Office programs such as, Word, Excel, Outlook

Proficient in SAP

Knowledge and experience with the operation of various basic office equipment such as multiline telephones, fax, copy/scan machines, etc.,

Excellent communication and organizational skills

People oriented and team player

Excellent written and verbal communication skills

Bilingual Spanish

Assertive, dependable, self-motivated, goal oriented, and efficient

Independent Worker

Type 50 WPM

Attention to Detail

Multitasking

File research

File Auditing and Record keeping

Data Entry

Meeting management

Experienced in public speaking

Organization and problem solving skills

EXPERIENCE

August 2016 – August 2017

05/2015 - 06/2016

Service Coordinator Ottobock Health Care

West Valley City, UT

Service Coordinator for large prosthetics and orthotics company. Responsible for providing outstanding customer service and answering calls, verifying and updating customer information. Entering and processing service order requests. Data entry of incoming repair service requests for microprocessor knees and hands, creating cost estimates, providing information on product repairs and ETA’s on service orders. Billing of service orders, data entry of incoming paperwork for service repairs. Researching data, gathering appropriate information on customer complaints and helping to provide customers with resolution to any service related complaints. Processing of prosthetic knee exchanges, and other office duties as assigned.

Accounts Management- Customer Care Associate Aryzta

Ogden, UT

Responsible for managing accounts and order process for large retail distributers. Worked closely with transportation and logistics to help coordinate deliveries of orders. Worked closely with retail account clients communicating daily via email and phone. Data entry of purchase orders, processing of revision requests. Answering phones and handling customer care inquiries pertaining to product and order inquiries. Effectively handled customer escalations, problems, and complaints pertaining to order deliveries and product manufacturing deadlines. Processing of daily reports.

09/2014 – 05/2015

Administrative Assistant National Park Service

Salt Lake City, UT

Responsible for performing various administrative duties in the office such as assisting the office manager and fellow office employees and historians with data entry, filing, answering phones, greeting customers, responding to brochure requests and preparing informational reports, sending packages, maintaining logs for government vehicles, coordinating annual property checklists, updating databases with information, Assisting with organizing image files for National Trails Intermountain Region staff and websites, keeping track of office inventory and supplies, stocking supplies as needed, running office errands, and other office duties as assigned.

10/2013-7/2014

Administrative Assistant Ferguson Enterprises

Centerville, UT

Provided administrative assistance to the office manager and managing staff of a major distributing company of home and commercial supplies. Office duties included answering and expediting phone calls, greeted customers in front office, answered associate and vendor inquiries, processing of rental paperwork, preparation of vendor invoices, ISO representative, held monthly safety meetings, attended manager meetings, annotated meeting minutes, prepared reports, excel spreadsheets, maintained filing systems, received incoming shipping and receiving of HDPE pipes, fittings, and Fusion Machines and parts, was also responsible for the accountability and tracking of rental fleet inventory

10/2005-9/2013

Records Specialist and Residential Living Advisor, MTC- Clearfield Job Corps Center Clearfield, UT

Held supervisory position in Student Records Department for 8 years. Was recognized for providing outstanding customer service to students and staff. Supervised small office of 10 employees. Responsible for maintaining accuracy of students’ academic and vocational information. Performed data entry of high school diplomas, GEDs, student training achievement records, processed student separations and pay, created spreadsheets, auditing of student files, filing, answered multiline telephones, arranged student travel, conducted biweekly presentations for new students on center rules and incentives, attended manager meetings, created reports, Responsible for the supervision of 60 students in dormitory and others as needed. Mentored new students upon arrival, escorted field trips, and was responsible for monitoring student behavior in the dorms.

EDUCATION

Ashford University Clinton, IA 2009-2010

Majored in Psychology- 68 Credit Hours completed -average GPA of 3.65

Ogden Weber Applied Technology College Ogden, UT

Business Technology- 570 credit hours 2004-2005

Certified Medical Assisting- Graduated 1997-1999

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