Customer Service Microsoft Office

Michael Harris

Cleveland, OH ***** Email : *******.*********@*****.*** 216-***-****

Professional Profile

Experienced customer service professional with exceptional leadership abilities and training skills, as evidenced by success while training new employees for multiple employers, and ensuring adherence to company policies. Utilize listening skills and empathy to meet customer need and employer requirements, as demonstrated by a history of setting department highs, record collection numbers, and being recognized as a top employee. CDL Class C license and clean driving record.

Customer Service Skills and Knowledge

Listening Skills Identification of Customer Needs Conflict Resolution Microsoft Word

Customer Retention Time Management Customer Engagement Dispatching

Awards, Recognition, and Accomplishments

Employee of the month two times

Asked by company leadership to take on call hours in addition to regular schedule

Collected over $1,000,000.00 in past due bills and merchandise while working at G.C. Services

#3 out of 400 employees in amount of collections at G.C. Services

Set new records for department highs at NES

Education

Microsoft Office Coursework Townsend Learning Center

Associate Degree in Psychology El Camino College

Class C Driver’s License Endorsement

Work and Volunteer Experience

Morelight Missionary Baptist Church Cleveland, OH 11/00- present

Volunteer – pick up supplies, food & beverage donations, sell tickets for events.

Horseshoe Casino (now Jack Cleveland Casino) Cleveland, OH 04/12- 04/15

Public Area Attendant – Cleaned floors, restrooms, and the locker rooms. Strong verbal communication and customer service. Created Wow Factor for patrons.

YBM, Inc. Cleveland, OH 02/11-04/12

Housekeeping – Cleaned offices, locker rooms, and stripped and waxed floors.

MV Transportation Inc. Cleveland, OH 11/06- 01/08

Driver/ Utility Worker – Drove and cleaned busses, mounted tires. Performed minor repairs on the busses and assisted the mechanic. Downloaded busses (brought the busses in and connected them to download security footage.) Was trained for motor vehicle dispatch.

National Enterprise Systems (NES) Solon, OH 09/04-06/06

Skip Tracing/ Collector – found debtors on different Internet sites and contacted residences to collect on past due accounts.

Corporate Collections Beachwood, OH 01/03-07/04

Call Agent – Collected on past due accounts, handled incoming/outgoing calls, processed payment, negotiated pay arrangements, performed medical and tool collections, set appointments for individuals that received diabetic health care, and re-billed customers.

G.C. Services Valley View, OH 11/00-07/02

Account Representative – Excellent communication and negotiations to collect past due accounts, while offering suggestions to customers on how to meet their obligations.

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