Customer Service Sales

ABDO TADROS

*** ******* **** *****, *******, ON

Phone: 647-***-**** Email: *********@*****.***

PROFILE

Bachelor of Engineering from Ain Shams University: Electrical Engineering

Certified Quality Engineer from Ontario College of Technology

Certified Service Advisor from BMW Middle East

15+years experience customer service in Automotive field

Establish and maintain good relationship to exceed customer’s satisfaction

Provide strong attention to details by listening carefully to identify service needs and sells additional service

Developed Excellent customer service communication skills throughout long experience

Friendly, approachable and able to effectively communicate with clients or staff

Excellent organizational skills and able to prioritize when faced with number of tasks

Ability to learn and observe with an eye for details

Valid Canadian G2 Driver’s Licence

PROFESSIONAL EXPERIENCE

Sales Advisor August 2016 – November 2016 PartSource - Toronto,Ontario

Achieved daily target of the company

Provided exemplary customer service through problem resolution and the development of sales, marketing, and referral techniques.

Planned and organized in house as well as outside events with local business.

Calculated client quotations, responded to RFPs and drafted sales presentations

Provided pre-sales assistance, product education and training on products

Maximized sales professional earnings by delivering competitive proposals without cutting into margin goals products

Reception Manager and Senior Service Advisor January 1995 – April 2016

BMW Group - Riyadh, Saudi Arabia

(www.bmw-saudiarabia.com)

Ensured and supervise customer services quality, parts installation, customer follow up and reports and cost estimation evaluations

Supervised over a workshop

Seeked optimum solutions that coincide with BMW regimen and customer needs in complicated cases through reporting to goodwill specialists and warranty outline and take final decision

Leaded reception team and customer flow distribution that comply with team abilities and experience that made BMW aftersales service outstand

Responsible for proactive communication with head offices, internal departments, affiliate companies to prevent case escalation and ensure satisfactory resolution

Met regularly with technical service team to reach cost effective and practical solutions.

Developed a pragmatic complaint system that developed a successful time series tracking for service metrics and allowed proper evaluation of the quality systems applied, trends tracking, and adequacies follow up.

Implemented training courses for new recruits

Assistant Manager and Workshop Supervisor July 1992 – July 1993

Hyundai Motors - Riyadh, Saudi Arabia

(http://wallanhyundai.com)

Prepare accurate and detailed repair orders that describe customer concerns, known issues, and likely causes along with services and repairs required.

Maintain high levels of customer service at all times by taking care of customers’ needs while in the dealership or with loner cars for more extensive repairs.

Verify current vehicle warranty coverage and explain fee structures.

Continuously increase knowledge of dealer services, fees, and vehicle repair needs.

Update customer records in system with latest mileage, service, and repair information.

Supervisor Electrical Engineer March 1981 – August 1992

Ghabour Bros. Company – Cairo, Egypt

Supervised and monitored the performance the workshop

Assisted and advice in fault detection and diagnosis using Bosch equipments

Decision maker for selection of the spare parts requirements

Completed the repair job report

Carried out final inspection on completed repairs

Reduced repair timing of Bosch parts through following the company’s procedure

EDUCATION

Bachelor Degree of Electrical Engineering September 1971 –July 1976

Ain Shams University, Cairo, Egypt

Diploma in Quality Assurance September 2016 –December 2016

Ontario College of Technology, Toronto, ON

CERTIFICATES

Certified Service Advisor from BMW Germany February 2016

Dubai, United Arab Emirates

Certified Bosch Automotive Electrical Equipment December 1985

Stuttgart, Germany

TECHNICAL SKILLS

Software Programs: MS Excel, MS PowerPoint, MS Word

LANGUAGES

English: Professional reading and writing Arabic: Professional reading and writing

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