Customer Service Representative

FATIMA PEAK

**** ***** ****, ***** ****, IN ***** 574-***-**** ************@*******.***

PROFESSIONAL SUMMARY

Dedicated customer service representative with 6+ years of experience whose focus is on customer satisfaction and company commitment

SKILLS

Exceptional communication skills MS Windows proficiency Quick learner Strong client relations

Multi-line phone talent Complaint handling & resolution Customer service management

WORK HISTORY

Garage Attendant

GENESIS NETWORKING/AT&T Aug, 2011 – Present

● Trained GA staff in job policies and procedures

● Scheduled, assigned and tracked Gas such that all client’s U-verse garage locations are adequately staffed to meet daily workload demand

● Periodically inspected/audited GA work performed, identifying problem areas and escalating to Regional Manager as appropriate to ensure program quality and productivity targets are achieved

● Validated and approved GA weekly timesheets and mileage charts

● Used computer email application to send daily/weekly Job Activity Reports, Time Reports, Mileage Reports and other data and information as required by Genesis Regional Manager

● Assisted management in documentation, investigation, cause determination and preventive/corrective action development and implementation on reported quality issues for continuous improvement in areas of productivity and cost reduction

● Logged information and retrieved reports from computerized data management systems Customer Service Representative

ALLIANCE COMMUNICATIONS May, 2011 – Sep, 2012

● Promptly responded to customer inquiries

● Handled and resolved customer complaints

● Obtained and evaluated all relevant information to handle product and service inquiries

● Provided pricing and delivery information

● Performed customer verification

● Set up new customer accounts, processed orders, forms, applications and requests

● Directed requests and unresolved issues to the designated resources

● Kept records of customer interactions and transactions

● Recorded details of inquiries, comments and complaints

● Prepared and distributed customer activity reports

● Maintained customer databases

Teacher Aide

SOUTH BEND COMMUNITY SCHOOL CORPORATION Oct 2009 – Jun 2010

● Kept classrooms clean by sterilizing and disinfecting children’s toys and surfaces

● Maintained daily records of children’s individual activities, behaviors, meals and naps

● Assisted in preparing reports and paperwork for parent-teacher conferences

● Prepared instruction materials, including making copies, constructing bulletin boards and setting up work areas

● Relieved the classroom teacher during breaks

● Maintained head count and attendance sheets

● Graded tests and papers and recorded grades for teaching staff

● Assigned homework assignments and quizzes and wrote corresponding keys EDUCATION

Associate of Applied Science: Business Management Current Ivy Tech Community College – North Central Campus South Bend, IN

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