Manager Sales
Resume:
RESUME'
Retha Williams Middleton
Vivian, Louisiana 71082
Education:
Graduated 1974 from North Caddo High School, Vivian, Louisiana
Majored in Business Administration and English.
Certified Professional Photographer: 2006 – 2017, I have trained since 2002 at Professional Photographers of America authorized schools such as Delta School of Photography, and many different seminars and conventions. I received my certification from Professional Photographers of America and must keep receiving continuing education merits to keep my certification.
I have completed Initial Franchise training, Sales Training level 1 and 2, Master Sales Training, Sales Manager Training from New Horizons Computer Learning Center in Santa Ana, California.
Skills: I am proficient Microsoft Word, Excel, Access, PowerPoint, Adobe Photoshop, Visio, Project Management, One Note, and many proprietary programs related to past employer. I have attended and completed many class for management and sales including: Writing, Customer Service, Business Etiquette & Professionalism, Managerial Leadership, Effective Team Communication, Inspiring Your Team, Time Management, Managing Performance, Creative Problem Solving, Organizational Skills, Communication Strategies, and Interpersonal Skills.
Experience:
April 2013 – June 4, 2017: New Horizons Computer Learning Center, Site Manager This was previously Cyber Academy Computer Center. I oversaw the day to day operation of the local facility and delivery of services to both locally attended events and offsite training. Responsibilities included all aspects of local class delivery and customer services. This position included IT/Facilities, ordering supplies, test administrator for Microsoft, GED, FBI, Post Office, and many more, customer service, front desk, helped answering centralized phones for all our locations, helped Grant Writer in New Orleans when needed and assisting sales staff. I was responsible for the staff at this site. I reported to upper management in New Orleans and our corporate office in Austin.
Aug 2011 – April 2013: Cyber Academy Computer Center: Sales Manager/Grant Writer Administrator/Scheduler. I was responsible for helping the account executives to find business, close sales and authorizing any discounts or special needs of customers. It was my job to hire and train the AEs. I created the contests to encourage the AEs and promotions for the customers. When my grant writer left to pursue a nursing career so I also wrote and administered state grants for IWTP. I also created the schedule of classes and schedule for the instructors. I was the only manager besides the owners at the company so if there was a problem I was the first line of management when there was a problem. Cyber Academy was taken over by New Horizons on April 16, 2013 and all employees stayed. Never really quit. Cyber Academy was previously New Horizons Computer Learning Center so I was working for the same people as I was back in June 1996 to April 2005.
2003 – 2015: Forget-Me-Not Photography Studio: owner, photographer. I obtained my Certified Professional Photographer certificate in 2005. My studio is completely digital and I do all the processing and Photoshop work on portraits. I do family, children, seniors, daycares and wedding photography.
July 2003 – May 2005: New Horizons Computer Learning Center, Shreveport, La. Grant Writer/Administrator. I was asked to return temporary when the grant writer for Bill and Jamy Grant resigned. I wrote and administered the IWTP state grants for 2 years until I found and trained my replacement. I left to spend more time with my photography business.
June 1996 – April 2002: General Manager of New Horizons Computer Learning Centers, now known as Cyber Academy, 1400 Line Ave., Shreveport, La. Began as Sales Manager in 1996, accomplished the top sales dollar per PC for our worldwide organization in 1997. Became General Manager in 1999 for the Shreveport location with 25 employees. Retired in April of 2002.
June 1991 – June 1996: General Manager of LuKare Medical Company, Inc., 9132 Slack Road, Shreveport, Louisiana. I began as an Office Manager in 1991 for LuKare when the company first began business, performing the setup of the company and its’ office and computer systems. I performed all accounting duties including the financial statements, sales tax reports for most parishes and cities in Louisiana, all computer duties including daily orders, accounts payable, and accounts receivable, coding and billing of Medicare for Part B on DME. I supervised 5 office employees and 3 warehouse employees in the beginning and growing to 17 employees within 3 years. At that time the President of the company left the company and I then took over his duties of supervising the purchasing, contracts with vendors and customers, and marketing the growth of the company as well as my current duties and became the General Manager of the company for the next two years. I am responsible for all aspects of the business, including the warehouse setup and inventory control, sales territories and the scheduling of the salesmen, customer satisfaction, computer training and trouble shooting, and all financial decisions. Also I have dealt with nursing homes and home health companies setting up and implementing inventory control systems. During this time I also helped the owner, Mr. George Lukacs set up a home health company. This included setting up their billing computer system, training office staff and nurses on the computer system, payroll tax deposits and reports and financial statements. I provided the accountant with all information needed to file cost reports for the home health company.
Sept. 1989 - June 1991: Executive Secretary/Office Manager for Larry E. Hudnell, CPA of Bossier City, Louisiana. I performed payroll, payroll tax deposits and pay the bills for four pediatricians, pick up and deliver all the client's work, order all the office supplies, filing, typing, word processing and keypunching of client's financial data. I kept the time and billing reports and work in process reports. I processed the monthly payroll and sales tax reports, tax returns and financial statements, accounts receivable and accounts payable, answered the phones, and greeted clients. Overall I was responsible for the organization and smooth running of the office.
1985 - 1989: I worked from my home doing computer work for several clients including my past employers, Bryn, King & Moffet. The work included computerized bookkeeping and time and billing. I also prepared payroll tax reports and sales tax reports, income taxes and typing. I worked out of my home so I could spend some time with my children while they were young.
1983 - 1985: Office Manager/Administrator for Bryn King & Moffet, Shreveport, Louisiana. I performed varied duties, including bookkeeping, computer system setup, word processing, payroll for clients, doctors billings, time and billing for Bryn, King & Moffet, accounts receivable and payable, typing, receptionist and tax return processor. It was my responsibility to see the office ran smoothly and the work was out on time.
1980 - 1983: Secretary, tax return processor, proofreader and receptionist for Stewart, Robertson & Co., CPAs in Shreveport, Louisiana. I resigned when Seidman & Seidman bought out the company. I then went to work for three members of the firm who set up their own practice, Bryn, King & Moffet.
References: Bill and Jami Grant – 318-***-****
Martha Wing – 318-***-****
Marilyn Williams – 318-***-****
I do not smoke or drink. I am a hard worker and have no problems working overtime if needed. I have worked various computer systems and I am quite proficient with computers.
Interests include photography, computers and travel.
I appreciate your consideration and I look forward to hearing from you.
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