Data Entry

Experience with a wide variety of computer software and office equipment seeking a part-time, evening position as a second job. Excellent typing speed and the ability to correctly enter information in a highly stimulating work environment. Excels in a fast-paced environment and able to multi task under pressure.

Professional Experience

Southern Glazers Wine & Spirits 4/16-Present

Business Intelligence Analyst (7/16-Present)

* Supports internal data analytics by continually improving tools, scorecards, methods and reporting systems from internal depletion systems that improve identifying sales opportunities, portfolio mix and decrease margin risks.

* Provides actionable updates and analysis on daily, weekly and monthly shipments and compare to plan/goals.

* Provides data and analytical support for the team for presentations with supplier(s) utilizing all available depletion tools (Diver, Scorecards, SalesNAV, etc.) and help guide actionable recommendations.

* Collaboratively works with other data users within SGWS of AZ to enhance overall processes and avoid duplications.

* Collaboratively works both internally (SGWS of AZ) and externally (Corporate, other SGWS divisions) to develop and enhance current systems to maximize reporting systems while streamlining information into manageable tools for end users.

Executive Administrative Assistant (4/16-7/16)

* Provides executive level administrative support to leadership.

* Exhibits high level of customer service and maintains phone coverage.

* Creates, edits, and prepares presentation materials for division and provides analyses of month, quarter, and year to date sales volumes.

* Develops custom queries for proprietary sales tracking system and compares wine/spirits sales data within select categories, price points, and market for inclusion in presentations and business reviews.

* Tracks budgets, completes expense reports, and supplier fiscal data.

* Oversees logistics and agendas for meetings, dinners, and special events/off-site functions. (i.e. accompanying travel/hotel arrangements).

* Supports executive with the development of sales sheets and the announcement of programs and incentive structures to sales teams in the field.

* Acquires thorough understanding of company products, policies, practices, and procedures to assist internal/external customers with inquiries.

* Organizes and conveys executive's availability through oversight of calendar inclusive of appointments and travel engagements.

* Able to work under time constraints and strict deadlines.

* Exhibits a high level of integrity and commitment to maintain confidential information.

* Adaptable and can assist a variety of internal customer groups and varying personality types.

* Perform other work related duties and special projects as assigned.

Waste Management 5/13- 4/16

WM Cares Senior Representative (10/13-4/16)

* Assists enterprise with corporate escalations pertaining to operational issues, billing concerns, service inquiries, Senior Leadership requests, Better Business Bureau complaints, emailed/written concerns and social media.

* Proficiently monitors single and multiple-market customer inquiries and complaints of mid to high level complexity from customers via WM social network sites.

* Serves as the customer’s advocate by solving problems on the customer’s behalf and engaging the correct department/representatives within Waste Management to ensure resolution within a timely manner.

* Uses systems such as Remedy, CC Pulse, Interaction Workplace, Microsoft Windows, Sprinklr, MAS/AS400, Seibel, and Salesforce ensuring accurate resources are used to accommodate customer’s request.

Inbound Customer Service Representative (5/13-10/13)

* Placed on assignment through Office Team for Inbound CSR at Waste Management.

* Received and processed calls from residential customers serving as the end-to-end point of contact using authorized systems to gather information, provide information, and/or update customer records.

* Established customer accounts by negotiating and documenting service type, pricing, billing, and other required information. Listened for and identified opportunities to cross sell additional services and products.

* Collaborated with a team of CSRs to meet overall call center objectives, including productivity, quality, and timeliness goals.

* Maintained department goals such as 100% quality, adherence and all other call center KPI metrics.

24HR Corporation 11/12- 3/13

Independent Contractor/Inspector

* Worked on an independent contractor basis from home covering various local area inspections.

* Provided accurate residential property home inspections & uploaded details to company in a timely manner.

* Each inspection determined occupancy status, property condition, property type, neighborhood status and utility information. Also, indicated if personal property and pool are onsite, if the property is secured, grass height and if any damages or hazards are present.

Logisticare Solutions 7/09-11/12

Lead Air Ops Coordinator

* Lead a small staff of customer service flight coordinators for Hawaii Inter Island travel.

* Direct point of Contact for Hawaii members who travel between islands for specialized care who logistically cannot be moved via ground transport.

* Scheduled discharges requiring multiple means of transport. Direct liaison with case managers and facilities that have members who are high utilization drivers.

Facility Coordinator

* Scheduled long-term transportation for high utilization patients. Determined medical need for stretcher trips and discharges by level of medical condition.

* Direct point of contact for major facilities to mass coordinate transport for their members.

* Available for any additional functions in the call center as a senior employee and directly reported under the Facility Director.

* Coordinated lodging and meals for members who required out of state travel due to specialized medical procedures.

Lead Customer Service Representative

* Provided direct supervision, mentoring/coaching and leadership to all CSRs. Displayed strong time

management and organizational skills. Provided excellent customer service and phone skills when handling escalation calls.

* Properly addressed complaints and resolved customer or employee issues.

* Accurately entered IT service requests in a timely manner with system issues that may have occurred.

* Assisted with new call center implementations.

Education and Training

Bourgade Catholic High School Glendale Community College Grand Canyon University

Diploma 2005 Associates in Business Degree 2016 Bachelors Applied Analytics Est. 2018

Computer literacy: Microsoft Word, Works, Excel, Office, Outlook, PowerPoint

Typing Speed: 60-65 WPM

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