Systems Administrator III
Resume:
Brian Bryce
**** **** ***** ******, *** Lawn, IL 60453
*****.******@*****.***
SUMMARY
IT professional with integrity and a strong background in server hardware, operating systems administration and management, providing strong design, problem solving, and troubleshooting skills. Over 20 years of experience supporting Windows workstations and server platforms in corporate environments. Proven record developing solutions that improve efficiency of IT and business operations. Excellent team skills with experience working across teams as well as independently. Detail oriented with excellent communication and interpersonal skills and a track record of customer satisfaction.
SKILLS
Windows workstation environments: NT, 95, 98, 2000, XP, Vista, Windows 7 and Windows 8.1
Windows server environments: NT Server, 2000 Server, 2003 Server, 2008 Server and 2012 R2 Server
Microsoft Office 95, 97, 2000, 2003, 2007, 2010 and Office 365
Microsoft Data Protection Manager (DPM) 2007, 2010 and 2012
Data Domain Virtual Tape Library (VTL)
Knowledge of CommVault
Microsoft System Center Configuration Manager (SCCM) 2007
Dell Open Manage Systems Manager
Active Directory administration
DHCP and Print Servers
Avaya phones, Avaya Site Administrator (ASA), Call Manager, OneX Communicator softphones and OneX Attendant
ShoreTel phones and ShoreTel Director
Network switches, enterprise LAN and WAN
TCP/IP networking
Wireless networks
Android and iOS devices
Cisco VPN Client and Cisco AnyConnect VPN
Cherwell Incident Management System
Knowledge of Visual Basic Scripting (VBS)
Knowledge of Hyper-V and VMWare
Knowledge of EMC Celerra SAN
WORK EXPERIENCE
Tetra Tech, Chicago, IL, August 2006 – January 2017
Systems Administrator III
Actively supported Microsoft 2003/2008/2012 Servers for 50+ offices nationwide.
Authored and maintained technical requirements in addition to identifying defect prevention/reduction opportunities in procedures.
Interfaced with help desk, network group, security team, application support, software distribution teams, and vendors when troubleshooting/resolving issues, developing processes and verifying compliance.
Procured, built and created standards for the corporate file/print/DHCP servers. This included: configuring RAID, Shadow Copy (VSS), folder sharing/security, daily back up to DPM, DHCP, print drivers, Dell Remote Access Controller (DRAC).
Inventory management, kept detailed record of new and returned equipment as well as procuring RMAs as required, active maintenance of asset lifecycles.
Responsible for the daily backups of over 330 corporate servers, as the Microsoft DPM administrator. Responsibilities include monitoring backup status and system logs daily on 7 DPM servers, insuring monthly VTL tape outs were successful, troubleshooting failed backups and system problems, adding new protected servers, installing required Microsoft rollups on the DPM servers, capacity planning, run disaster recovery tests to ensure business continuity, prepare reports to list all servers being protected as well as backup status.
Experienced in Avaya phone systems. As administrator, my responsibilities include adding\removing\modifying phone extensions and voicemail boxes, troubleshooting phone, voicemail and OneX console issues, working with Avaya support on programming and system performance issues.
Skilled in ShoreTel phone system. As administrator, my responsibilities include adding\removing\modifying phone extensions and voicemail boxes, troubleshooting phone and resolving voicemail issues.
Active Directory administration.
Experience in building, configuring, repairing and testing server/PC and laptop hardware.
Imaging desktops/laptops as well as install corporate applications with SCCM.
Update OS patches on servers/desktops/laptops as needed.
Support and configure printers, copiers and scanners. Experience with Xerox Phaser, Xerox ColorQube, Ricoh Aficio and various HP LaserJets and DesignJets.
Provided desktop support for 800+ Windows 7 workstations across the country.
Bloomberg L.P., Chicago, IL, March 1997 – August 2006
Field Service Technician and Midwest Newsroom Systems Administrator
Technical support of Bloomberg Chicago news bureau consisting of 24 reporters, 65 workstations, mini TV studio and radio booth. Also helped support the Chicago datacenter.
Supported office phone systems which used Nortel Meridian PBX, NEC 2400 NEAX PBX, and Octel Serenade Voicemail.
Troubleshooting of DS3, T1, 56K, ISDN, DSL and analog circuits.
Handle all facility issues including scheduling vendors and contractors, obtaining quotes, inspecting and approving work Asset management of all equipment and inventory, documentation of all work.
System administrator for the Midwest newsrooms which consisted of 6 offices. Responsible for resolving all technical issues and maintaining high service levels to eliminate down times.
On site customer support of Bloomberg terminals for financial institutions, banks, and private investors.
Canon Ambassador Business Solutions, Chicago, IL, April 1995 – March 1997
Field Service Technician
On site customer service of Canon black and white copiers.
Proficient and certified on 7 different Canon models.
EDUCATION
AA, Associates in Applied Science in Electronics
DeVry Institute of Technology, Chicago, IL
February 1995
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