Brian Bryce

**** **** ***** ******, *** Lawn, IL 60453

708-***-****

ac2np7@r.postjobfree.com

SUMMARY

IT professional with integrity and a strong background in server hardware, operating systems administration and management, providing strong design, problem solving, and troubleshooting skills. Over 20 years of experience supporting Windows workstations and server platforms in corporate environments. Proven record developing solutions that improve efficiency of IT and business operations. Excellent team skills with experience working across teams as well as independently. Detail oriented with excellent communication and interpersonal skills and a track record of customer satisfaction.

SKILLS

Windows workstation environments: NT, 95, 98, 2000, XP, Vista, Windows 7 and Windows 8.1

Windows server environments: NT Server, 2000 Server, 2003 Server, 2008 Server and 2012 R2 Server

Microsoft Office 95, 97, 2000, 2003, 2007, 2010 and Office 365

Microsoft Data Protection Manager (DPM) 2007, 2010 and 2012

Data Domain Virtual Tape Library (VTL)

Knowledge of CommVault

Microsoft System Center Configuration Manager (SCCM) 2007

Dell Open Manage Systems Manager

Active Directory administration

DHCP and Print Servers

Avaya phones, Avaya Site Administrator (ASA), Call Manager, OneX Communicator softphones and OneX Attendant

ShoreTel phones and ShoreTel Director

Network switches, enterprise LAN and WAN

TCP/IP networking

Wireless networks

Android and iOS devices

Cisco VPN Client and Cisco AnyConnect VPN

Cherwell Incident Management System

Knowledge of Visual Basic Scripting (VBS)

Knowledge of Hyper-V and VMWare

Knowledge of EMC Celerra SAN

WORK EXPERIENCE

Tetra Tech, Chicago, IL, August 2006 – January 2017

Systems Administrator III

Actively supported Microsoft 2003/2008/2012 Servers for 50+ offices nationwide.

Authored and maintained technical requirements in addition to identifying defect prevention/reduction opportunities in procedures.

Interfaced with help desk, network group, security team, application support, software distribution teams, and vendors when troubleshooting/resolving issues, developing processes and verifying compliance.

Procured, built and created standards for the corporate file/print/DHCP servers. This included: configuring RAID, Shadow Copy (VSS), folder sharing/security, daily back up to DPM, DHCP, print drivers, Dell Remote Access Controller (DRAC).

Inventory management, kept detailed record of new and returned equipment as well as procuring RMAs as required, active maintenance of asset lifecycles.

Responsible for the daily backups of over 330 corporate servers, as the Microsoft DPM administrator. Responsibilities include monitoring backup status and system logs daily on 7 DPM servers, insuring monthly VTL tape outs were successful, troubleshooting failed backups and system problems, adding new protected servers, installing required Microsoft rollups on the DPM servers, capacity planning, run disaster recovery tests to ensure business continuity, prepare reports to list all servers being protected as well as backup status.

Experienced in Avaya phone systems. As administrator, my responsibilities include adding\removing\modifying phone extensions and voicemail boxes, troubleshooting phone, voicemail and OneX console issues, working with Avaya support on programming and system performance issues.

Skilled in ShoreTel phone system. As administrator, my responsibilities include adding\removing\modifying phone extensions and voicemail boxes, troubleshooting phone and resolving voicemail issues.

Active Directory administration.

Experience in building, configuring, repairing and testing server/PC and laptop hardware.

Imaging desktops/laptops as well as install corporate applications with SCCM.

Update OS patches on servers/desktops/laptops as needed.

Support and configure printers, copiers and scanners. Experience with Xerox Phaser, Xerox ColorQube, Ricoh Aficio and various HP LaserJets and DesignJets.

Provided desktop support for 800+ Windows 7 workstations across the country.

Bloomberg L.P., Chicago, IL, March 1997 – August 2006

Field Service Technician and Midwest Newsroom Systems Administrator

Technical support of Bloomberg Chicago news bureau consisting of 24 reporters, 65 workstations, mini TV studio and radio booth. Also helped support the Chicago datacenter.

Supported office phone systems which used Nortel Meridian PBX, NEC 2400 NEAX PBX, and Octel Serenade Voicemail.

Troubleshooting of DS3, T1, 56K, ISDN, DSL and analog circuits.

Handle all facility issues including scheduling vendors and contractors, obtaining quotes, inspecting and approving work Asset management of all equipment and inventory, documentation of all work.

System administrator for the Midwest newsrooms which consisted of 6 offices. Responsible for resolving all technical issues and maintaining high service levels to eliminate down times.

On site customer support of Bloomberg terminals for financial institutions, banks, and private investors.

Canon Ambassador Business Solutions, Chicago, IL, April 1995 – March 1997

Field Service Technician

On site customer service of Canon black and white copiers.

Proficient and certified on 7 different Canon models.

EDUCATION

AA, Associates in Applied Science in Electronics

DeVry Institute of Technology, Chicago, IL

February 1995

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