Customer Service Representative

Cristito G. Casugay Jr

Taboc San Juan La Union, Philippines

Cellphone No. +639*********

E-mail address: ***************@*****.***

SUMMARY

Currently working as the Operations Manager for a BPO company. Well trained with leadership, teaching and sales skills. Customer service and sales representative for more than 6 years. Excellent in delivering and resolving concerns. Promulgate and implement rules and regulations for the benefit of the company and its employees.

QUALIFICATIONS

Communications – Fluent in English, Filipino

Management by Mentoring – Active motivator, supervisor and trainer, committed to the growth of individuals and the success of the company.

Independent Operations – Served as sole financial professional for several small businesses. Maintained financial schedules and ensured quality reports and analysis.

Computer Expertise – Power Point, MS Word and Excel Application.

College Level

PROFESSIONAL EXPERIENCE

I-Conn Worldwide (BPO)

Operations Manager

Responsible in closing contract with clients and rearing the productivity of all employees. Train and promulgate rules and regulations for the company.

Forward Enterprises, (Exclusive Distributor of Diversey) Paranaque

April 2014 – March 2015

Sales Supervisor

Provided training to develop and enhance quality customer relations. Convert prospected accounts to generate profit.

Firstsource Ltd., Alabang September 2013-March 2014

Customer Service Representative

Ensuring the satisfaction of the customers whenever they call for assistance. Providing the best customer experience through helping them get the best value for their money.

Outcomes Health Information Solutions, (Project Based) Taguig

January2013 – June 2013

Appointment Setting/Scheduler

Calling the hospitals throughout United States in request of medical records for a specific patient.

Vocus Inc., Taguig

May – October 2012

Business Development Associate

Calling Small and Mid-Market businesses in the U.S., selling a proto type PR and Marketing Software.

Convergys Phils., Alabang

Senior Sales Supervisor. March 2011 – April 2012

Ensuring the satisfaction of the customers whenever they call for assistance. Providing the best customer experience through helping them get the best value for their money

Sitel, Baguio May 2010 - January 2011

Customer Service Rep.

Ensuring the satisfaction of the customers whenever they call for assistance. Providing the best customer experience through helping them get the best value for their money

EDUCATION

4 Years AB Public Administration, 2009-2016

Don Mariano Marcos Memorial State University Mid-La Union Campus

2 Years BS Industrial Tech. (General Drafting), 2004-2006

Don Mariano Marcos Memorial State University Mid-La Union Campus

PERSONAL BACKGROUND

Civil Status: Married with 2 children

Birthday: November 26, 1987

Spouse: Maureen Grace Casugay, housewife

Father: Cristito N. Casugay Sr., Board Member

Mother: Avelina G. Casugay, housewife

Siblings: Three Brothers and One Sister

LEADERSHIP HISTORY AND ECCLESIASTICAL BACKGROUND

Bishopric 2nd Counselor, April 2016 – Present With over 500 members under my supervision.

Handling their concerns, requests and responsible for their own welfare.

Proselytes, Manila Mission, 2007, 19 years old Taught in and covered 7 towns In Metro Manila, Cavite and Palawan. Baptized new converts and Monitored their early performance in Church. Mastered the scriptures and other mission manuals.

Zone Leader, Manila Mission, 2008, 20 years old Supervised and trained 19 co-missionaries. Taught

regular leadership workshops. Personally assisted

missionaries with special needs.

President of the Elders Quorum, 2009, 21 years old Presided over 30 elders. Supervised and monitored activities of the members such as home teaching and service to others. Trained and delegate assignments to counselors and members.

Ward Mission Leader, 2013-present Supervising over 500 members of the church. Supervise and monitoring each member’s activity. Focusing on the three missions of the church. Delegating assignments to all the members.

Working with the full time missionaries, bishop and stake president.

REFERENCES

Mrs. Gloria Andrada VP/OIC of SSS Pampanga

Cp. No. 092********

Mr. Raymond Vicente Purchasing Manager, LDS Church

Cp. No. 092********

Mr. Elmer Sumagpao Temple Engineer, LDS Church

Tel. No. 519-9048

Certified true and correct Cristito G. Casugay Jr.

Date:

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