Sales Manager
Resume:
ROBERT F. FORD
*******@*******.***
Home Phone 734-***-****
Cell phone 734-***-****
SUMMARY
LOGISTICS OPERATIONS BUSINESS DEVELOPMENT SUPPLY CHAIN MANAGEMENT
Experience designing, implementing, and managing global logistics and supply chain operations across industries including pharmaceutical, healthcare, tradeshows, printed matter, and manufacturing.
Experience in small package, cross dock operations, air freight, air charter, ocean, LTL, and truckload operations; manage full supply chain and transportation services including ground expedite, air, brokerage, intermodal, specialty, flatbed, and dry van domestic.
Strategic and relationship management skills foster revenue growth, cost savings, and improve productivity; skillful negotiator with vendors, transporters, and distributors producing cost effective freight operations.
Optimize team productivity in challenging work environments with open communication, training, and mentoring; set ambitious business development goals to achieve bottom line growth.
Core Competencies
New Business Development Account Retention / Growth Profit and Revenue Planning
Customer Service Process Management & Improvement Project Management Contract Negotiations
Regulatory Compliance / TSA / C-TPAT Budgeting and Forecasting Safety & Quality Compliance
Team Development & Management Cost Optimization Commercial Operations
Expense Control Operations Logistics Sourcing
EXPERIENCE
MIAT COLLEGE of TECHNOLOGY – Canton, MI 2017
Instructor – Short Term Assignment
Brought on to increase enrollment by offering evening class in global logistics and dispatch. Course description:
Supply chain management warehouse and distribution.
Third-party logistics operation importing and exporting.
Business process management procurement.
Logistics operation and material handling safety.
Material handling equipment and operation.
Ground transportation operation management.
RJ INTERNATIONAL HOLDINGS – New Baltimore, MI 2015 – 2016
Asset based and non-asset based third party.
Vice President of Business Development-- Short term consulting assignment
Established processes and procedures and new business unit for charter operations and international.
Trained staff on heavy haul and charter operations.
Developed long term growth plans and strategies.
Negotiated pricing for new office and warehouse space.
Wrote and developed agent program.
Developed procedures for procurement of transportation services.
Selected achievements
Established network of vendors for charter operations and international.
Achieved revenue growth of $65,000 at 25% gross margin with 5 months.
ROBERT F. FORD Page 2
SPECIALTY WORLDWIDE LOGISTICS – Flat Rock, MI 2012 – 2016
Non-asset based third party transportation brokerage. )
President / Chief Operating Officer
Supervised new business development and logistics operations.
Partnered with carriers to list credit and payment terms while ensuring vendors were satisfied.
Implemented training program for employees on freight brokerage, tracking, and tracing.
Selected achievements
Played a key role in establishing the company and positioning it as a heavy haul specialist.
Spearheaded business operations and turned around revenue from zero to $650,000 at 29% profit margin.
Created marketing brochures and utilized social media to promote company and services.
Offered strategic direction and support to back office involving accounts receivable and payable.
Developed client base and network of vendors and created contract terms.
Developed procedures for procurement of transportation services.
BOLT LOGISTICS – Toledo, OH 2009 – 2012
Asset based and non-asset based third party.
Corporate Air Freight Operations / Sales Manager
Managed security with C-TPAT and TSA. As IAC Security Coordinator, received 12 perfect audits.
Built strategic relationships and negotiated with major airlines, trucking companies, and local pickup and delivery cartage agents.
Reduced transportation costs.
Developed and implemented procedures for air charter and air freight operations.
Prepared rate proposals and analyzed customer RFQ’s for pricing.
Developed and executed business development plan that led to new business resulting in increased revenue growth and maximized margins.
PRIORITY SOLUTIONS INTERNATIONAL – Romulus, MI 2007 – 2009
Non-Asset based Freight Forwarder.
General Manager, Business Development
Developed business across pharmaceutical, healthcare, tradeshows, printed matter and the manufacturing sectors and implemented operational and sales procedures for domestic and international freight forwarding in new markets.
Analyzed and responded to RFQ’S for customers and provided support to sales staff in securing new business.
Managed business including operations, accounting, warehouse, personnel issues, and sales.
Developed procedures for procurement of transportation services.
Selected achievements
Revenue growth of $700,000 at 30% gross margin.
Collaborated and nurtured relations with service providers and with new vendors that reduced global transportation cost for Detroit office by 31%.
Developed and executed plans for new business that increased revenue growth to $4M and maximized margins by 24.3%.
Streamlined and improved customer service on $1.5M account.
ROBERT F. FORD Page 3
OMNI LOGISTICS – Flat Rock, MI 2006 – 2007
Mid-West Region Operations Manager
Opened mid-west office and ensured compliance to TSA guidelines. Managed operations and improved list of transportation providers. Achieved revenue growth of $450,000.
SATURN FREIGHT SYSTEMS – Romulus, MI 2005 – 2006
Terminal Manager
Increased revenue by $1.1M within one year and established extensive list of new customers.
Developed process to coordinate domestic / international freight forwarding operation within new market.
Developed sales territories and directed sales departments.
CONWAY AIR – Romulus, MI 2001 – 2005
Operations Manager
Member of original launch team.
Managed operational activities for domestic / international freight forwarder.
Monitored air charter sales of $8M generated during four year period.
Negotiated with major airlines and trucking companies. Reduced transportation costs 36% annually.
Able to relocate
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