Manager Human Resource

MELINDA COOPER

**** ***** ****** ***, *******, GA, 30101 770-***-**** ****************@*****.***

SENIOR HUMAN RESOURCES MANAGER

Performance and results-driven Professional with 15 years of accomplishment leading and supporting short and long-term development, growth, and stability objectives across diverse industries. Highly organized and efficient in meeting progressive growth initiatives, supporting large scale operations, and streamlining internal processes across multiple sites. Strong and interactive leader with excellent communication skills effective in fostering key partnerships, enhancing employee relations, and promoting optimum performance across all professional levels.

AREAS OF EXPERTISE

Multi-Site Management

Start - Up Operations

Talent Acquisition / Retention

Legal / Safety Compliance

Benefits Administration

Succession Planning

Organizational Development

Business Administration

EEO / ADA Regulations

Labor Relations

Leadership Training

Employee Relations

Relationship Building

Process Improvement

Problem / Conflict Resolution

Technical Skills: Microsoft Office Suite, Applicant Tracking Systems, PeopleSoft, ADP, Dayforce, ImageNow, Brass Ring/Taleo, Cornerstone, Time Advantage and Hodes, PeopleSoft.

PROFESSIONAL EXPERIENCE

HUMAN RESOURCES MANAGER, BURRIS LOGISTICS/DISTRIBUTION, 5/2015 - Present

Responsible for Leading and managing Human Resource operations and workforce objectives for 2 Human Resource Generalists, General Manager, 11 Managers and 10 Supervisors. Responsible for the recruitment, screening, onboarding, and employee relations. Advised General Manager on availability and use of corporate resources, provided professional development training to supervisors and managers. Enforced and monitored Federal, State, and Safety compliance through periodic inspections.

Key Accomplishments:

Responsible for recruiting a new leadership team to include, Sr. Operations, Shipping, Receiving and Safety Managers in addition to 5 Warehouse Supervisors.

Developed employee engagement programs to elevate the relationship between the workforce and the management team.

Instrumental in building business partnerships and relationship with management team and staff; developed a strong understanding of the corporate business goals and challenges.

Improved employee competency and workplace efficiency by identifying and responding to training needs in collaboration with General Manager.

Utilized my in-depth knowledge of legal requirements to manage the day-to-day employee’s relations matters to reduce legal risks and ensure compliance.

I developed recruiting strategies and initiatives to source, develop and retain qualified employees.

Fostered a High Performance Work Place (HPWP) culture where associates take responsibility for their actions and commit to resolve issues that negatively affect the business.

Assess and help to address systemic and performance issues

Developed the orientation program to include onboarding and training for the new team members.

Reviewed and revised current policies and procedures to ensure compliance with company’s standards of operation and consistent cross-department application.

Performed QC audits on all personnel and payroll files to ensure compliance with corporate initiatives, and State and Federal regulations.

Conducted wage surveys and level set the hourly wages in the warehouse prior to implementing the performance incentive program.

HUMAN RESOURCES MANAGER, DICK’S DISTRIBUTION CTR, 2/2008 – 5/2015

Provide strategic Human Resource guidance, direction, and tactical support for Sr. Director of Operations, Managers, 12 Supervisors, 2 Human Resource Generalists, and 250 hourly associates. Advise on utilization of corporate resources, capacity planning, Manage annual Human Resource programs and initiatives in adherence to operational goals and objectives in a start-up facility.

Key Accomplishments:

Developed and implemented mass hire process for the start-up of two 750,000 sq. ft. distribution centers.

Improved safety awareness and compliance with development of safety committee and program reducing recordable accidents by 30% within first 6 months of implementation.

Restructured Human Resource operations to incorporate On-boarding, Leaves / FMLA, Performance Management, Progressive Discipline, and Employee Relations programs and policies.

Revised corporate exit process to include conducting exit interviews for corporate employees and ensure consistency across all department functions.

Developed Standard Operating Procedures for the Human Resource department to ensure consistency and streamline the start-up of new distribution centers in the network.

Responded to and investigated all Ethic Hotline and internal complaints.

REGIONAL HUMAN RESOURCES MANAGER, AMERICOLD LOGISTICS, 1/2007 – 1/2008

Responsible for the recruitment, screening, onboarding, and employee relations of six warehouses totaling 960 employees. Advised Regional Vice President on availability and use of regional resources. Provided union management training to supervisors and managers. Enforced and monitored Federal, State, and Safety compliance across all sites through periodic onsite inspections.

Key Accomplishments:

Strategized a recruitment plan to improve mass hiring efficiency for 5 distribution facilities.

Coached management team in the development and institution of Performance Improvement Plans.

Reduced incidents of non-compliance with periodic onsite audits, performance reviews, and follow-up plans.

Improved employee competency and workplace efficiency by identifying and responding to training needs in collaboration with General Manager and Training Team.

Worked daily with Teamsters Business Agent to effectively resolve grievances and improve employee relations.

Obtained corporate employee insight and workplace environment data by revising corporate exit process to include exit interviews.

ADDITIONAL EXPERIENCE (PRIOR TO 2005)

REGIONAL HUMAN RESOURCES MANAGER, 3/2003 – 1/2007

STOREHOUSE FURNITURE

Human Resources Manager / Recruiter (Contract), 3/2002 – 2/2003

NCS Pearson / Transportation Security Administration

Regional Human Resources Manager (Southwest Region), 8/2000 – 2/2002

Argenbright securities / Cognisa Security, Atlanta, GA

Human Resources Manager, Regional Recruiting Center, 3/1993 – 7/2000

Sr. Recruiter, 6/1991 - 5/1993

Operations Manager, 1/1988 – 5/1991

Ryder Systems, Inc., Livonia, MI

EDUCATION

Human Resources Management, Wayne State University – Harper Woods Campus, Harper Woods, Michigan

Certificate, Business Management, Lewis College of Business, Detroit, Michigan

SHRM Professional Certification, Kennesaw State University, Kennesaw, Georgia

PROFESSIONAL AFFILIATIONS

Society of Human Resource Management (SHRM) and Georgia Employers Association (GEA)

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