Customer Service Administrative Assistant

Stephanie D’Amore

Cell Phone: 973-***-****

Email: ***********@*****.***

Skill Highlights

Advanced level of administrative skills and able to complete important tasks promptly

Strong human resource experience, customer service experience and leadership training

Trained in properly conducting an interview, as well as onboarding and training new employees

Ability to manage multiple projects simultaneously and adapt to rapidly changing schedules

Experience with scheduling events, event coordination, and calendar management

Proficient in Word, Excel, Power Point, and Outlook

Maintain high level of confidentiality and accuracy.

Professional Experience

UNIVERSITY OF PENNSYLVANIA, Howard Hughes Medical Institute- Philadelphia, PA June 2017 – Present

Administrative Assistant

Complete miscellaneous administrative assistance to the Investigator and the entire research department

Draft letters and correspondence, transcribe dictations as needed

Organize travel arrangements for the Investigator, laboratory members, and visitors

Achieve daily office duties including screen telephone calls, sort mail, and maintain important files

Process staff appointments, including visa processing for laboratory members and new hire orientations

Maintain Investigators calendar, upcoming events, lab meetings, research meetings and various appointments

Manage lab finances, including budget accounting of large accounts, private grants, and federal grants

Coordinate orientation and ensure all HR and Payroll paperwork is prepared for new lab members.

BROOKLAKE SCHOOL - Florham Park, NJ September 2015 – June 2017

Staff Assistant

Provide classroom assistance to teachers in general education classrooms

Individually assist children with special needs by making sure they remain engaged, on task, and safe

Perform administrative duties that include grading, filing, and organizing paperwork

Responsible for ad-hoc assignments that include substitute teaching and filling in for lead teachers

LIFE TIME ATHLETIC - Florham Park, NJ May 2010 – September 2014

Kids Activities Assistant Department Head

Performed all management duties while the Department Head was traveling or unavailable; this includes but is not limited to all the responsibilities below:

Completed administrative work such as writing emails to provide information on upcoming events, responding to inquiries, and examining payment plans

Updated payroll using Kronos and ensured labor costs were within budgetary guidelines

Maintained Kids related inventory and ordering supplies

Analyzed the department’s financial goals every month and successfully hit all targets

Properly submitted expense reports and P-Card transactions in a timely manner through our internal website

Oversee the planning, execution, and results of club events

Managed all department procedures ensuring all youth related activities ran smoothly

Confirmed all marketing for classes, camps, and club events were up to date

Provided customer service by maintaining positive relationships with members and their families

Quickly responded to members’ questions and concerns relative to Kids Activities while remaining efficient

Entered sales transactions for members regarding Kids Activities programs and payments

Processed member paperwork including demographic changes, fund transfers, and program scheduling

Scheduled birthday parties, camp events, and youth fitness classes with families and staff

Documented parent feedback and provided communication summaries on our corporate system

Completed leadership training which included interview skills, onboarding processes, and training employees

Education

LaSalle University August 2007 – May 2011

Psychology Major; Bachelor’s Degree in Arts and Sciences

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