Customer Service Insurance
Resume:
Houston, TX ***** *****.********@***.***
Summary
A highly motivated individual knowledgeable of medical terminology and insurance terminology and vast experience in dealing with patients; has the ability to sustain great customer service. Can handle high level of workloads submitted. Excellent communication, interpersonal, organizational and time management skills.
Experience
MD Kids Pediatrics/ Mi Doctor Clinicas 01/2016- Present
Medical Front Office Assistant
Insurance Verification and insurance authorizations
Collect cash payments and co-payments for patient office visit.
Admission/ Check in and Check out patients/ Registration for new patients.
Responsible for reviewing patient insurance coverage.
Ensure timely processing of benefit information and seek assistance from management when necessary.
Ensure all patients’ files are available for daily verification of benefits by printing census.
Work independently, give attention to detail, prioritize and perform several tasks together.
Work cordially in a team and sharing ideas and information.
Provide excellent customer service to patients and solutions to problems.
eClinical Computer Software, Medical terminology and Insurance terminology.
Administrative Assistant/Sleep Center 08/2012- 09/2015
Family Health and Wellness Center
Responsible for providing general clerical support to the department.
Assist day to day operations of Sleep Lab.
Responsible for scheduling referrals from PCP or specialist office, maintains departmental calendar.
Verification if insurance benefits and request for pre-certification on scheduled patients.
Update and organize medical records for chart review from requesting insurance companies.
Coordinate monthly staff meetings for team.
Monitors, maintains and places orders for inventory of office supplies.
Correspondence between medical providers and their patients.
Providing quality customer service to patients.
Working in a professional environment.
Marketing for a small office.
Credentialing for the Medical Doctor.
HIPAA Coordinator/ Trainer for office and staff.
General Clerk/HCR Manor Care 04/2012- 01/2013
Filing and copying documents as needed.
Efficiently processing incoming and outgoing calls.
Courteously greeting visitors and directing visitors.
Education
Houston Community College 2005
Liberal Arts and Humanities
Westbury High School 1997
Skills
Familiarity with ICD-10 and CPT coding medical terminology and all patient demographics.
Front office skills, working knowledge of copier, fax machine, scanners, EMR and EHR.
Updating and organizing Medical Records and Referrals.
Exposure to DME/ Title XIX.
Contact this candidate