Administration, Excel, Outlook, Word, PowerPoint, InDesign

Pamela Coste

Phoenix, Arizona ***** 480-***-****

************@*****.*** www.linkedin.com/in/pamelacoste

Program Manager & Administrative Specialist

Over 5 years of career experience providing excellent programmatic and administrative services support.

Accomplished Program Manager and Administrative Specialist recognized for quick decision-making and decisive coordination to deliver key client relationship and organizational support. Demonstrated expertise in a variety of management duties, financial operations, and administrative support strategies. Cross-collaborative professional with proven ability to effectively support teams and associate staff. Highly organized, able to maintain an exceptional rate of productivity, accuracy, and efficiency within dynamic environments.

Areas of Expertise

Adobe InDesign & MS Office Suite

Project Management

Customer & Client Support

QuickBooks

Education & Training

Sales Growth Strategies

Event Organization

Volunteer Organization

Professional Experience

Shemer Art Center & Museum, Phoenix, Arizona

Program Manager, 2017 - Present

Lead the management and supervision of Shemer Art Center and Museum programs and activities. Organize, plan, and schedule up to 200 classes and programs annually, as well as work to register prospective students. Direct art exhibitions organization, working to plan and manage approximately 10 group exhibitions and 5 individual exhibitions annually. Additionally, manage a variety of support duties, such as welcoming guests, answering phones, and managing art sales, as well as maintaining online Shemer Art Center and Museum program and class information.

Recognized for excellent student and guest support with a focus on personalization, establishing and maintaining relationships.

Effectively organize and manage events utilizing a wide variety of computer programs and technologies, including Adobe InDesign and MS Office Suite.

Consistently work to identify areas for program improvement, as well as ideas for program expansion.

Conduct outreach to promote and grow programs and overall support for the museum.

Scottsdale Artists’ School, Scottsdale, Arizona

Logistics Coordinator, 2012 - 2016

Multi-dimensional leader, tasked with strategically managing school programs and classes, as well as training, organizing, and scheduling models for individual sessions. Planned up to 150 classes and an average of 1200 modeling sessions annually. Additionally, served as a key events coordinator and volunteer organizer.

Developed new streamlined scheduling of models and new logistics strategies across numerous annual offsite workshops, leading to increased workshop efficiency and improved revenues. Additionally, the strategies helped Increase the number of annual offsite workshops from 6 to 14.

Efficiently and effectively organized 2,500 books within the school’s library.

Total Wine, Gilbert, Arizona

Front End Supervisor, 2009 - 2011

Front End Supervisor, responsible for the proper execution of front-end operations, including cashier hiring, training and scheduling, product merchandising, and web and special order fulfillment.

Achieved outstanding upselling performance, successfully upselling to 70% of customers at checkout.

Recognized for consistent achievement of shift management, quality, service, cleanliness, and atmosphere goals as established by corporate operating standards.

Effectively reconciled all cash drawers (up to 24 per day) and maintained safe at a perfect rate of accuracy.

Education Experience

Bachelor of Arts, Theology & Psychology

Concordia University, River Forest, Illinois

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