Customer Service Data Entry
Resume:
Sha-kel Hughes
Customer Service Representative
Marietta, GA 30060
*********@*****.***
SKILLS
●Office Management
●Statistical Sales
●Microsoft Office
●Excel Spreadsheets
●Appointment Scheduling
●Receptions
●Customer Services
● Data Entry
●Telecommunications
Self-motivated professional with a strong work ethic. Determination to complete tasks in a timely manner. Detail-oriented with seventeen years of customer service and clerical knowledge. Invaluable experience in working with people in the field and in the office.
EXPERIENCE
All Star Carpet Cleaners, Smyrna - Customer Service Rep.
JULY 2012 - MAY 2014
●Informed previous clients of updates to carpet, upholstery and ventilation cleaning services
●Assisted customers over the phone regarding store operations, product, promotions, orders and appointments.
●Accurately logged daily customer complaint and receiving orders.
Corporate Temps, Norcross - Customer Service Rep.
APRIL 2010 - MARCH 2012
●Conducted quality and confidential media surveys on many diverse topics. Areas such as banking & insurance, healthcare, retail, government and politics.
Marietta Daily Journal, Marietta - Daily Media Circulation
SEPTEMBER 2009 - MARCH 2010
●Worked under strict deadlines and responded to service requests and emergency call-outs.
●Guaranteed positive customer experiences and resolved all customer complaints.
●Maintained and updated daily data of delivery requirements, individual client request and route changes.
EDUCATION
PRATT, Brooklyn NY - General Education Diploma
MAY 1998 - AUGUST 1998
●Continuing education in business management
●Coursework in Communications and Psychology
●Coursework in Business Development and Communications
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