Customer Service Sales

Zainab Othman

Raynham, MA 352-***-**** ******.********@*****.***

Summary of Qualifications

Resourceful, detail-oriented Administrative Professional with five years of experience in customer service, operations, and sales roles in banking and retail settings. Strong background in problem resolution and business development. Adept at establishing rapport with customers and staff, delivering personalized service and managing concerns and requests quickly and effectively. Identify opportunities to improve efficiency, gain new business, and exceed customer expectations. Excellent problem-solving, communication, and team leadership skills. Fluent in English and Arabic; fully authorized to work in the United States.

Proficient using AutoCAD 2D and Microsoft Office (Word, Excel, PowerPoint, and Outlook).

Professional Experience

ZeeZinia International Market, Gainesville, FL 2016 - 2017

Cashier

Processed cash register transactions at a busy international market; interacted with diverse customer base. Directed kitchen operations, including training and supervising one chef and three employees in kitchen processes and customer service. Designed product catalog and advertising for in-store food menu. Established and managed store budget and monitored profit; generated financial reports for owner. Maintained product inventory and received deliveries.

•Achieved daily sales goals by identifying customers’ likes and dislikes and offering products to suit their tastes.

•Expanded customer base by improving product selection and increasing variety of free samples for customers.

AL-Bahar Company, Ghazeih, Lebanon 2015 - 2016

Sales Representative

Monitored accounts, completed maintenance requests, and resolved customer concerns at a landscaping company. Collaborated with colleagues to address operational issues related to quality and performance. Managed complaints and resolved issues in a professional manner to ensure customer satisfaction and client retention. Modified drawings of current products, tailoring to specific customer needs.

•Initiated and expanded client relationships through telemarketing activities, consultative conversations, visual aids, and referrals.

•Achieved weekly sales and service goals by identifying opportunities and presenting solutions for personal / commercial products and services.

•Created financial solutions to meet client needs; negotiated and closed three contracts per day, securing up to $12,000 in revenue.

Bank Audi, Saida, Lebanon 2012 - 2014

Teller / Account Specialist

Processed financial transactions, including deposits, withdrawals, cash advances, loan payments, transfers, and check cashing; opened new accounts for loan customers. Responded to inquiries, referring members to appropriate departments for products / services to meet customer needs. Monitored daily operations and transactions for efficiency and accuracy. Communicated concerns, irregularities, new developments, and changes to supervisor.

•Resolved customer concerns in an efficient manner, escalating complex requests and offering follow-up to ensure member satisfaction.

•Achieved sales goals by cross-selling bank products and using persuasive selling techniques.

Education / Training

Lebanese International University, Saida, Lebanon 2015

Bachelor of Business Administration, Management Specialization

AL-Bahar Company, Ghazeih, Lebanon

AutoCAD 2D Training

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