Manager Customer Service
Resume:
Timothy C Phillips
***************@*****.***
Objective: To secure a position that allows me to apply my experience in a career that I can use my abilities in operations and logistical skills, inventory control, warehouse management, shipping/receiving, customer service, and purchasing skills in a professional work environment with the opportunity for advancement.
Experience:
10/14 – 08/17 GBS Enterprises Pooler, GA
Operation Manager: Manage warehouse personnel and temp workers to make sure all logistical needs are completed daily and done correctly, manage inventory levels and re-order stock when needed using Sage AccPac WMS system for both of our locations, handle hiring and disciplinary actions for the Pooler warehouse, train employees in day to day activities, manage time cards for GBS employees and temp agency employees, show good leadership by leading by example, maintain a safe work environment, and anything else that may be asked of me to do.
Accomplishments: Use the Sage AccPac WMS system to place orders for the whole company. Self-taught myself on how to use most of the features by taking initiative and looking up videos and manuals in my own time to learn as much as possible. Opened two brand new warehouses in Pooler and one in Reno, NV. Created new and more efficient ways to accomplish the tasks I was assigned when I was promoted from Warehouse Manager to Operations Manager. Developed spreadsheets to help with day to day activities that anyone can use with little to no help. Trained two warehouse managers with little to no experience in the logistical business for them to run the two warehouses self-sufficiently using the WMS system and managing employees, so that they do not need to lean on me very much for help. I am always available to help them when needed though.
Larry Mandras: CFO/CTO 402-***-****
4/11 - 5/14 Pace Shave Hinesville, GA
Warehouse Manager: Fulfill day to day operations of local distribution warehouse, manage employees to make sure their time is being used efficiently, handle bi-weekly timecards for all employees at branch, manage inventory and cycle count to maintain accurate numbers, pick orders by hand to be shipped out daily, receive containers in at least twice a week, ship and receive incoming and outgoing product with numbers ranging between 10 and 4000 cases daily, train employees in Lisa WMS scanner system that connects with SAP, rearrange product in warehouse to fit changing needs for space for new items, use the SAP data software with all day to day computer needs, work with employees in every aspect of the job including teaching the SAP WMS system, led by example, and did anything that is needed to be done to maintain a safe and productive work environment.
David Anderson: Regional Warehouse Manager 619-***-**** ext. 21
Deanna Guiles: Operations Manager 619-***-**** ext. 12
2/05 - 9/10 Comdoc Savannah, GA
Logistics Coordinator: Manage warehouse employees and delivery drivers, shipping and receiving, purchasing of supplies needed for shipping, updating customers on order status for supplies, keeping warehouse organized, counting inventory and responsible for fixing errors in inventory, scheduling delivery driver, parts ordering and distributing to technicians, and anything that needs to be done to make sure the job is done right, used E-Automate WMS software program for computer duties. I worked my way from being a delivery driver to becoming the Logistics Coordinator by paying attention to every detail I was doing and others.
Brad Ancell: VP of Service 912-***-****
1/99 - 1/05 Eagle Enterprises Pooler, GA
Co-Owner with my father: Drove a rollback tow truck, managed tow truck drivers, dispatched drivers, handled all financial aspects of the company including payroll, and met with business executives of motor clubs to earn more accounts.
Company closed after my father fell ill.
8/98 - 12/98 Keen Transport Savannah, GA
Yard Worker: Loaded heavy equipment in trailers or on flatbeds, ran forklift, unloaded trailers full of heavy equipment, and made sure yard stayed clean and machines organized in rows for easy access.
Gerald Maddox: Yard Supervisor 912-***-****
Skills:
Efficient in using and training in WMS systems such as E-Automate, Sage AccPac, and SAP with the Lisa add on scanning and barcoding system.
Expert knowledge in the Microsoft Office programs
Efficient and accurate data entry skills
Ability to handle multiple tasks quickly and efficiently
Ability to self-manage and teach
Strong organizational and communication skills
Detail oriented, strong logical solving skills
Quick learner with the ability to learn on my own without being shown
Expert Purchasing knowledge
Expert Shipping/Receiving experience
Ability to adapt to any situation needed to handle job responsibilities
Expert at using a forklift and most warehouse machines or will take quickly to anything I am not familiar with
Inventory Expertise
Education:
Associate’s Degree in Business Administration
Contact this candidate