Sales Management

SUBHALAKSHMI R Mobile:-097********

Email: ***********@*****.***

CAREER OBJECTIVE

To obtain a challenging and responsible position in a professionally managed organization. And I am looking forward an opportunity where I can utilize my skills in contributing effectively to the success of the organization and also to improve my personal skills.

ACADEMIC PROFILE

BCOM (BACHELOR OF COMMERCE) Kristu Jayanti College Bangalore.

Affiliated to Bangalore University, in 2013 with aggregate of 64 .33%.

PUC in Seshadripuram PU College Bangalore 2010 with aggregate of 55.33%.

S.S.L.C from Immanuel High School Bangalore 2008 with aggregate of 62.80%.

TECHNICAL SKILLS

Operating Systems

Microsoft Office - Word, Excel, PowerPoint, Tally.

Internet Applications

Business Application / Tools

oSFDC Tool (Sales force.Com-Workflow Management)

oSIEBEL PRM

oMDM Tool, MY NCRF Tool, GRS (FTP &D&B) Tool.

ADDITIONAL PROFESSIONAL SKILLS SUMMARY

Over 1 year of SFDC (Work flow management) and 1 Year of Siebel and SFDC (Sales Force Dot Com) experience .

WORK EXPERIENCE SUMMARY

Over all 2 year 6 months experience in “Hewlett Packard” (GBS) & “Hewlett Packard Enterprise” (HPE) as Bus Ops Associate I.

Excellent Process Knowledge

JOB PROFILE

MDO and PROFILING:

Management of Partner and Customer Database which serves the sales and marketing needs of Commercial, Consumer and Value Channel Management team.

Activities executed: Manage, maintain and deliver partner and customer profiles to the quality and details as agreed with the respective channel management teams, maintaining partner’s and customer database, The sales representatives will be submitting the case if they have any issues with regarding the account existing in the SFDC we will be resolving the case by identifying the solution for that case. Mainly Creating, Updating, and Deletion of customer and Partner accounts in SFDC tools.

Key Roles:

Interacting with customers via chat and calls for any queries related to case request.

Proactively handling Data management activities in SFDC.

Preparing Volume reports and dashboards on daily and monthly basis for metrics.

Involved in monthly customer calls and Team meeting.

JOB RESPONSIBILITIES

Effective communication, composure, and professional attitude

Customer engagement: Building a positive relationship with customers.

Strategic planning for the optimization of 100% TAT and accuracy.

Maintain a positive and professional demeanor always portraying the company in a positive light and effectively managing sensitive issues.

Maintain acceptable performance metrics such as quality, productivity, first contact resolution, and attendance.

Actively seeks solutions through logical reasoning and data interpretation skills and identifies trends to appropriate channel including improvement suggestions.

Ensure appropriate sense of urgency for contact response time in the face of variable workflow.

Process handled: SFDC case management, Smart Quote and Eclipse (SQ&Pricing), CPQ, UVA Management, Service 360, CRS Renewals, CRS GSD.

Process Improvement

Problem Statement: For High confidence DUNS, we were checking duns one by one.

Solution: We can pull multiple DUNS details from D&B or FTP at once

Site and domestic duns exist in high file.

ACHIEVEMENTS

Generated one process improvement idea’s for SFDC process.

Monthly Recognition award “Always Accountable”.

Best Contributor Award

Handled team trackers

Performer of the Quarter award

Actively participated in SPARSH & Fiestos Social Event.

Areas of Interest

Banking, Production, accounting Sales Operation, customer management, Event Co-ordination.

Account receivables, and Account Payables, Income tax

ABILITES:

Good Communication skills.

Ability to work under challenging and stressed conditions.

Smart Work and sincere.

Ability to handle any kind of situation

Adaptable to changing environment

Achieving the Targets assigned on time.

Confident and efficient in understanding assignments.

Maintaining Good Inter-Personnel relationship with all the people.

PERSONAL PROFILE

Name : Subhalakshmi R

Date of Birth : 26-03-1993

Father’s Name : Muthu K M

Marital Status : Married

Sex : Female

Nationality& Religion : Indian, Hindu

Languages Known : English, Tamil, Kannada, Hindi and Telugu,

PERMANENT ADDRESS : #22/159-A, Outer Ring Road, Byreshwara Layout

Nagawara Bangalore -560045

DECLARATION

I hereby declare that all the information furnished above is true and correct to the best of the knowledge and belief.

Place: Bangalore [Subhalakshmi R]

Date:

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