Manager Customer Service

SON LE

Email: **********@*****.***

* ******** ***, ***********, ** 06492 Mobile: 475-***-****

SUMMARY OF QUALIFICATIONS:

Comprehensive knowledge of all functional areas of lean manufacturing operations.

Strong initiative in decision-making and assumption of responsibilities.

Self-starter capable of motivating others.

Applied electronics engineering background to improve quality product.

Applied DMAIC in Six Sigma, RPS, and CI to support Quality Assurance.

Using Lean and 5S methodology to increase productivity.

Effective communication and time management.

Familiar with OSHA, Universal Waste, E-waste management

CE, UL, ISO and fluently in SAP system.

PROFESSIONAL EXPERIENCE:

Operations Manager (1st shift) 05/2017 – Present

TAKE 2 Secure Electronics Recycling-567 South Leonard Street, Waterbury CT

Responsible for professionally and competently managing all operational aspects of the business. Includes logistics, recycling, electronics reuse, E-commercial and maintenance facitility.

Responsible to ensure all work is performed in a safe, efficient manner and is in compliance with Company policy.

Direct management team in completing action plans.

Oversees department heads in account, logistics, dispatch, manufacturing, trucking, facilities management, vehicle maintenance, quality control, and customer services.

Facilitates daily tier meetings, 5’S, CI process, RPS, and Kaizen events.

Managing environmental issues regarding regulated by federal and state regulations EPA and CT DEEP – fine for noncompliance, plus UW rule and requirements of CT residential recycling law for e-Waste.

Oversee safety committee and ensuring OSHA compliances

Work closely with the marketing department and truck stop management to ensure best marketing strategies.

Contribute to team effort by accomplish related results as needed.

Personal performing work affecting product, quality shall be competent on the basis of ongoing training, appropriate educations, skills and expertise.

Manage all safety, health and environmental processes by conducting safety meeting, leading by example, and reporting/sending all necessary paperwork for injuries and accidents to management.

Create standard work, provides management team training and assists in associate development

Review and develop Take 2 secure electronics recycle production processes

Assure all trucks, and electronics equipments are operating safely and efficiently.

Report weekly measurements direct to CEO and CFO.

Production Supervisor (2nd shift) 12/2016 – 05/2017

ECA Electri-Cable Assemblies - 10 Mountain View Road, Shelton CT

Identifies waste and works with team members to eliminate the sources of waste through the use of Lean tools.

Assure all ECA production processes are followed by the team leads.

Direct team leaders in completing action plans.

Oversees the efficiency of work flow.

Facilitates daily tier meetings, and the CI process

Insures Team Leads follow standard work and production processes.

Report daily measurements to the Production Manager.

Interprets/educates department members on balance score cards, key metrics

Provides lead training and assists in associate development

Review and develop ECA production processes

Assure all Fabrication equipments are operating safely and efficiently.

PCB Value Stream Supervisor (2nd and 3rd shift) 05/2008 – 10/2016

Honeywell Fire Systems - 12 Clintonville Road, Northford, CT

Ensure effective employee relation, provide coaching and development, demonstrates effective problem resolution.

Supervise group leaders and production employees, tracks absenteeism and time keeping.

Manages and tracks performance measures and provides regular progress report to the Production Manager.

Balances quality, productivity, cost, safety and morale to achieve positive results in all areas.

Responsible for implementing common lean processes across all cells, evaluating procedures and capitalizing on inventory reduction opportunities.

Work closely with production control, engineering, quality control and internal supplies for timely completion of the daily production.

Ensure operator’s process according to standard work, and process control plans.

Perform random audits of the process; submit continuous improvement, and Kaizen.

Hired, fired, motivated, and evaluated staff of up to ninety-eight of both shifts.

Process Manager 01/2006 – 08/2007

LMC - Light Metals Coloring Inc., Southington, CT

Schedule operators to provide maximum coverage at all times to ensure minimum production expectations are met; also prepare production report.

Serve as Job Prep representative to the department for specialty quality/engineering projects.

Address special needs related to quality concern, product queues, and equipment breakdowns.

Ensure operator’s process according to process control plans.

Perform random audits of the process, i.e. tasks and paper work.

Hired, fired, motivated, and evaluated staff of up to hundred-twenty.

Worked with purchasing agents; expedited customer service needs.

Coordinated sales reports with available inventory.

Schedule all shipments, ensuring on-time delivery.

Freelance Consultant / Sub Contractor 08/2003 – 12/2005

Dallas, TX

Working as database analysis, program automation inventory

Develop the food preparation equipment for small restaurant

PC repair, teaching PC and Internet class

Test Engineer / Electronic Lab Supervisor 10/1998 – 03/2003

Frymaster L.L.C., Shreveport, LA

Supervised production electronic shop, which subcontracted to manufacture precision machine parts and assemblies for the cooking equipment industry.

Collaborate with purchasing and engineering staff to obtain lowest cost available for product

Order all equipment and supplies.

Design software and hardware for automation tester.

Programming component locator for inserting components on PCB.

Programming the bed of nail to ensure reliability of all the PCBs without defect.

Programming using Visual Basic, PIC, Quick Basic, Pbasic for I/O control and Data Acquisition.

Monitor the burn in oven for each new board design.

Associate Hardware Engineer 05/1997 – 10/1998

United Technologies Carrier Corp - Syracuse, New York

Participated with electronics design team in development of control systems for truck/trailer refrigeration.

Utilized microprocessor based control module, OrCad schematic capture, PSPICE simulation.

Performed debugging task on PCB prototype and interfaced with manufacturing testing procedures.

Support software engineers in the development of in-house testing software using LabView design simulator and implementing functional testing for real-time embedded systems.

Plastic Injection Molding Technician 03/1990 – 03/1994

ConMed Corp, Utica, New York

Setup and maintenance the injection-molding machine.

EDUCATION

ROCHESTER INSTITUTES OF TECHNOLOGY, Rochester, NY

Bachelor’s degree in Electrical Engineering, 1999

Certified Green Belt Six Sigma by Honeywell Operating Systems, 11/09/2009

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