Scott Weldon

978-***-****

SCOTT-WELDON Email Link

Milford, NH 03055

SUMMARY:

Senior IT Support Engineer with over 2 Decades of in depth hands on SR Windows Systems Support. This included 8-10 years as a Team Lead Manager giving me experience in Administration of personal overseeing migrations, implementations, documentation as well as Security & Vulnerability Tracking. Responsibilities included but not limited to Software Rollouts and Hardware Upgrades. Troubleshooting Team solutions on Enterprise Environment Projects, Managed Mid-Sized Technical Support Teams ranging from 5 - 15+ Engineers for Infrastructure & Networking/Systems Administrator Projects that Developed and Maintained Managed Services Groups at Several Major Corporations such as (IBM & HP) Extensive experience as a Dedicated Hands-on “Principle Senior Windows Administrator” utilizing Window Servers 2K, 03, 08-R2 & 2012. Project Management Lead for 3 separate O365 Upgrades & Rollouts, Off the shelf COTS-ll Admin. Project Lead for Two VMWare vCenter upgrades promoted to project lead after initial Rollout.

AD Admin Tools, O365/Exchange Deployment, Working knowledge of MS MYSQL/Analyzer, SSRS, and SSAS. Power shell & SQL Scripting. Responsible for hiring, training and on-boarding Process of new employees. Mentoring Jr. System Administrators and Technical Support Engineers. Product vendors selected for Individual Projects. Experience working with SME's. Extensive experience providing on-site customer support/training & remote/in-person support

TECHNICAL SKILL SET:

Workstation & Server OS Platforms::

Windows Desktop OS Versions 7, 8 & 10. MS Windows Server Versions 03, 08-R2 & 12R2, Exchange 07-2010, Linux Red Hat Enterprise Edition, Altiris-Deployment Servers, VMWARE 5&6,ESX/i 4&5.

Tools:

SQL: SQL Ent Mgr, SQL query Analyzer, MySQL, AD, O365, Cisco Unified (VOIP)

Server Monitoring: N-able, Zenith, Insight, Nagios SeaLion for Linux, MS Task Mgr.

Security, Vulnerability & Siem Tools:

HP Diagnostics, LOAD-RUNNER, AlienVault Open, SolarWinds EMC RSA Security, HP ArcSight (ESM), LogRhythm, Vera-code, Core Security, Qualys and Tripwire Tools,

System Builds: Ghost, Acronis & Altiris Deployment

Anti-Virus SW: Symantec EP, Mcafee, Norton, AVG

Ticketing:CA, Siebel 7.0, ManageNow, Remedy, Citrix Zen-desk and Salesforce

Network: Firewalls, LAN/WAN Monitoring, Cisco Routers/Switching, NAS & SAN, 3PAR Storage, Protocols TCP/IP, DNS, DHCP, SNMP, SMTP, MPL

Project Management:

● Working knowledge of MS Team Foundation(TFS)

● Utilized Microsoft Project to manage scheduling of project work

● ITIL Best Practices as it relates to Configuration, Change, and Release Management.

PROFESSIONAL EXPERIENCE:

THUMBTACK (CIS) Computer Information systems Professional -

January 2017 To Current Date

SCANNWEL PC Repair Services:

About Thumbtack.com

LinkedIn Profile Page To view complete Resume.

(CIS) Professional With online Provider Thumbtack.com (Homepage)

Seasoned Information Technology Provider & PC Professional with over 20 years experience providing support for all of your Computer Systems (Servers/Workstations/Laptops & Smartphones) as well as your Network Equipment (Switches & Routers). Assist you with a solid Information Technology plan that will help organize the activities of your Small Business Enterprises or a Work at home Professional that requires a Personal & Professional IT Administrative component for all of those time consuming System needs, including but not limited to Recommendations for Computer Hardware, Software and Networking Components as well as providing ongoing support to the ever changing updates to software, hardware, virus protection and other changing security features that become available.

Enel Green Power – CONTRACT

Andover, MA

January 2016 to November 2016

Network Engineer/Project Manager:

Provided Tier2&3 support on new 2012r2 server build issues. Also monitoring security protocols via SonicWALL and Zenith Applications. SR Active Directory & Exchange Admin(07 & 2010) Administered Application servers as well as implementation of security standards, procedures, and guidelines for multiple platforms and systems company-wide such as Linux Red Hat and Windows Server 08r2 & 2012r2. Project Manager to various corporate projects as requested, as it pertains to the VMware vCenter Upgrade & the O365 Roll out. As Project Manager I provided deployment planning for O365, including a comparison of O365 Network portal vs a Hybrid on-prem deployment. Environment make up that consisted of Windows Servers, VMware, Microsoft AD Directory Services, SSH/SSL VPN L-3 Networking protocols running on Cisco Catalysts 2000 & 8000 series Switch's. Security Incident and Event Monitoring (SIEM) Systems Adhering to Corporate policies and procedures. Provided on-site and remote support for Engineers as well as to DevOps to build routines to reproduce final production configurations. Provided ongoing support for networking, hardware and software installs, updates and monitoring as per current SLAs.

Raytheon Corp. – CONTRACT

Tewksbury, MA

October 2015 to January 2016

Security & Network Project Manager

Responsibilities included continuous asset discovery, prioritize vulnerabilities, catch high risk exposures, verify controls and mitigation efforts, set up rules like automate vulnerability management, known web attacker activity network, LogMeIn activity network old malware infection endpoint, personally identifiable information detection audit, PirateBay activity network, policy configuration change network, prohibited process detection endpoint and prohibited service detection endpoint. Provided onsite and remote support for deployment of all Servers to follow and maintain stringent security processes before delivery to production including complete online SharePoint procedures and protocols for network application incident resolution for Backout plan and Change Order Management Procedure. Provided deployment planning and testing for Office 365 Roll-Out, including an exhaustive comparison of Office 365 portal versus an on-premises Network deployment for both office 2013/16. Made SIEM recommendation/s for future Server purchases Provide on-site support for deployment and security remediation along with scheduling WSUS patching for all in-house systems.

Hewlett Packard – CONTRACT

Andover, MA

August 2012 to October 2015

Datacenter Center Engineer/PMO Technical Liaison

Responsible for 2nd shift Operations at HP Datacenter Dascomb RD. Andover, MA

This environment consisted of approximately 25k servers as well as Multiple EVA, SAN & NAS Units from HP to 3Par & Cisco, along with over 530 rack systems that supported the Worldwide Online Education Division Virtual Library (HPVL). Resolved problems on multiple heterogeneous distributed systems. Managed a staff of 5 Junior Administrators and developed, tracked, and reported on key performance measurements including productivity and quality reports. Active Directory Administrator handling new accounts & M/A/C to most accounts COTS administrator,. Investigated and worked to resolve Customer problems and complaints. Acted as a liaison with all departments such as DevOps, Programmers, and L3 Overseas Support (EMEA & China). Assist with the configuration, maintenance, and monitoring of the Security Incident and Event Monitoring (SIEM) system. Adhered to Corporate policies and procedures as well as Identifying and reporting potential suspicious activity to the Appropriate Team & Shift Leader/s. Responsible for installing, maintaining and supporting hardware Network Switches (Cisco Catalyst 6800, 2960-C & S, Cisco500 Stackable-Managed), Cisco MDS 9500 Series Multilayer Directors, Cisco MDS Fabric Switches w/Gbic’s (Gigabit Interface Converters) Brocade SAN Switch for c-Class Enclosures, Worked with Windows Server 08R2, Server03, HPUX, Linux RedHat, VMware, ESXi, EVA, c-Class BladeSystem Enclosures, ProLiant (Gen 6, 7, 8,) Onboard Administrator, HP Systems Insight Manager. Created, maintained and updated datacenter infrastructure documentation and SOP's as well as Change Management and Disaster Recovery Procedures. Project Manager for Two VMWare vCenter Upgrades from vers. 4, 5 & 6.x. The Project to 6.x also included upgrades to the ESX Server ver4 to accommodate Vcenter 5 & 6.x to ESXi 5. This allowed tools such as vMotion for live migration & Compliance Checker for vSphere to function. Built Virtual servers to model and support testing for platform build objectives on SharePoint 2007, SQL 2005, MS Project Server, and BizTalk Server

MKS INTL - CONTRACT

Andover, MA

December 2011 to August 2012

Technical Support Analyst

Supported Windows7, XP and Users, managing PC builds and deployment of new systems Responsible for installation and maintenance of moderately complex hardware/software systems. Handle network, server.

Delta Dental – CONTRACT

Concord, NH

July 2011 to November 2011

Desktop/Helpdesk Support:

Supported Windows7, XP and Users, managing to solve issues including Installs & Account Management.

AT&T Connect – PERM

Cambridge, MA

October 2009 to July 2011

Customer Relations Manager TSE/Project Management

Supported end users and managed phone calls on a variety of issues including installations and Account Management. Used SQL QA to lookup data inside the tables. Worked on issues relating to proprietary software. Conducted online AT&T Connect meetings to resolve issues. Recreated Customer issues on VMware & MS VM to create the Client Environment images ranging from Win2k thru Server03, Unix & Linux RedHat Enterprise Edition

Covisia Solutions – CONTRACT To PERM

Waltham, MA

December 2006 to October 2009

Systems & Application Support Engineer:

Worked with customers to resolve technical problems ranging from Level 1, 2 and 3 issues Supported end users on Windows7, XP and Vista. Primary contact for Active Directory environment, Created User Accts and assigned rights and privileges as required. Troubleshooting Active Directory replication problems. COTS Administrator, Implementation and administration of DNS, DHCP and WINS. Monitored environments with Zenith Software. Replicate customer issues on VMware & MS VM, Win2k thru Server03, UNIX, Linux RedHat and build images. Worked with management teams to setup training and implementing new software. Train all new Support group members as they were hire. Setup and maintained Zenith and N-Able monitoring software for over 300+ Acct's. Worked with MS SQL Query Analyzer to research and look up Tables. Used MYSQL to write short Select statements to lookup data inside the tables.

Rational Software / IBM – PERM

Lexington, MA

September 2001 to May 2006

HD Tech Lead & App. Support Engineer:

Managed Technical Support Team responsible for infrastructure services group. Problem Coordinator to ensure customer satisfaction from Support Team. Monitored customer service calls to ensure customer satisfaction goals were achieved. Created standard server builds. Installed 1st AD Environment at Rational SW in 01. Primary contact for AD environment, responsible for configuration and troubleshooting COTS (DNS, Group Policy, WINS, DFS, etc). Clear case Project Manager for Application Support Engineers handling multiple large accounts such as BOA, BAE & IBM. Worked with MS SQL Query Analyzer to research and look up Tables on Customer Sites DEV and PROD Servers. Used SQL QA to write short Select statements during Remote Sessions on Web-EX or the customer’s choice

Boston MA Police Department

April 1988 to March 1996

Sergeant/Patrolman (Area B2)

Officer in charge of training a twenty man unit for housing developments in the inner city of Boston. Duties included supervising patrols and settling tenant disputes, assigned liaison to HUD/MHFA. Community policing Enforcing the laws of the Commonwealth and ordinances of the city of Boston which included but not limited to Booking of prisoners, follow up court proceedings and networking with other city, state and federal agencies.Administrative duties included taking disciplinary action, scheduling and officer dispute/s when necessary.

EDUCATION:

Everett High School

September 1982 to June 1986

Middlesex Community College

September 1986 to May 1988

Criminal Justice & Law Enforcement

Boston Police Academy

July 1988 to December 1988

Contact this candidate