Professional Experience Customer

RESUME

Personal Details:

Name : Md Ahtesham

Email ID: *************@*****.***

Contact NO. : 081********

Current location: Kolkata

Availability: Can join Immediate

Carrier Objective :

To work for an organization where I can get an opportunity to contribute my knowledge and skill for the development

Of the company and simultaneously could learn innovative skills which could lead to the development of my overall personality.

Highest Educational Qualification :

Bachelor of Business Administration (B.B.A) 2009-12 from West Bengal University of Technology.

Professional Experience:

Presently Working in YES BANK as a Back office Executive(Microfinance)

From Oct 2016 to till now at Kolkata

Support Executive for the project of Reliance Jio in Concentrix

From March 2016 to Oct 2016 at Kolkata

Worked with opton infocom as outbound sales (US process) from December 2015 to March 2016.

Job responsibility:

Received transactions data on daily basis and re-organized it for analysis as per the SOP (standard operating procedure).

Contacted customers/agents to remove any discrepancy in the received data

Processed the data with the help of the predefined formulae

Analyzed the results and recorded the fluctuations in the computed values as compared to the standard values

Mailed the analysis results with personal comments to higher authority for further processing

Updated the standard formulae and templates by monitoring the periodic modifications in the government policy for the finance sector.

Verification of KYC Form of respective customer.

Uploading customer Data in a Bank system.

Verification of loan files of customer.

Resolving customer issue for any discrepancy occurs in loan file.

Giving training about JLG’S loan file to the BC.

Special skills:

-SAP ( CRM ) Computer skills:

-Brand promotion MS word

-Communication skills MS Excel

-Multitasking MS PowerPoint

-Energetic Outlook

-Self Motivated Typing speed 45 word/min

-Generalist Online job Portal

-Office Administration

Language known:

English

Hindi

Urdu

Bengali

Personal Details:

Permanent Address

Present Address

Name: Md Ahtesham

Father’s Name: Md. Kalam

D.O.B: 13/07/1991

Address P.O. + P.S. -mihijam

Dist. - jamtara

State - Jharkhand

PIN -815354

Mahishbatahan, sector 5

Kolkata 91

Hobbies & Interest:

Surfing Internet

Travelling and listening songs.

Reading books.

Declaration:

I hereby declare that above mentioned information is correct to the best of my knowledge & I bear the responsibility for the correctness of the above-mentioned particulars.

Date: / /

Place :

Signature

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