Customer Service Medical Records
Resume:
MARQUITA E. ALLEN, IT*, USNR, RET.
***********@***.***
OBJECTIVE:
To become a valued asset to your organization by using my experience, customer service expertise, skills, interests and willingness to learn, to my full potential
EMPLOYMENT & EXPERIENCE:
City of Folly Beach 11/16 - 2/17
NCIC-certified dispatcher trainee (using Crimestar CAD) who also ran criminal histories and inquiries, and processed parking citations, pet licenses and golf cart licenses; and answered incoming calls Clark & Associates via Robert Half Office Team 3/16 - 5/16 Used the RB8 program to schedule and confirm jobs for court reporters via telephone and the internet; scheduled depositions in remote locations; performed follow-up work on jobs; assisted with production of transcripts; processed mail, posted incoming payments, performed internet banking Hawkes Learning Systems via Robert Half Office Team 6/15 – 3/16 While on temporary assignment, used the AMARA program to close-caption over 1,200 video lectures for the hearing- impaired in addition to assisting with other projects Hawkes Learning Systems via Robert Half Office Team 10/14 – 12/14 While on temporary assignment, transcribed video lectures so closed-captioning for the hearing-impaired could be added
Gregory A. DeLuca, Esq. 7/14 – 9/14
Used WordPerfect, MS Word, Outlook and MyCase software to transcribe, prepare and edit legal pleadings, correspondence and invoices in the areas of family law, criminal law and civil law; organized files, prioritized upcoming deadlines, scheduled appointments and depositions, greeted clients, phones, etc. Jeffery L. Sabel, Esq. 11/94 – 12/13
Transcribed, prepared and edited pleadings, forms and correspondence in the areas of family law and probate law, tracking all relevant deadlines in 200 active cases; prepared Social Security Disability claims including appeals in Federal District Court; prepared and edited correspondence and invoices; requested and scanned medical records; devised a system to track both medical records and other client costs and deadlines; trained part-time employees; maintained calendars; assisted clients with questions, concerns and problems; created standard file organization; opened, maintained, organized and closed files; used WordPerfect to create and maintain over 500 macros, 150 templates, 125 merge files, over 200 forms and 47 address books; created easy-to-use keyboards in other languages, used QuickBooks to maintain client accounts; ran computer backups, updates and security scans; assisted fellow tenants with computer problems; maintained, ordered and organized office supplies, and discovered an office supply company which saved the firm at least 50% on most office supply items
continued
Resume of Marquita E. Allen, IT1, USNR, Ret. 843-***-**** HIGHLIGHTS OF MILITARY EXPERIENCE: 5/86 – 3/08
Positions Held
ADP Shift Supervisor, Auxiliary Security Force member, Supply Department Yeoman, Divisional Safety Petty Officer, Supply Quality Assurance Team member, Unit Career Counselor, Magnetic Media Librarian Held Top Secret security clearance (now expired)
EDUCATION, SCHOOLS & VOLUNTEER WORK HIGHLIGHTS:
NCIC certified
USN Primary Leadership Development Program School
US Merchant Marine Academy Global Maritime & Transportation School - Information Systems Technician Rate Training
Naval Weapons Station Explosive Forklift School
Passed CLEP tests in geography and religion
Auxiliary Security Force training
Electrician’s Mate A School
Basic Electricity & Electronics School
USN Basic Training
Baptist College n/k/a Charleston Southern University - Associate’s Degree in Medical Records Services Mini seminary class
Formerly CPR certified
Attended numerous diabetes education classes for which I have over 40 years’ experience English as a Second Language tutor
Self-study in a variety of interests
SKILLS, QUALIFICATIONS AND INTERESTS:
Detail-oriented, self-motivated, efficient, organized and able to work under pressure and with above-average literacy, love learning, avid reader and I intensely enjoy working with people from around the world REFERENCES
Liz Fore 367-6168
Mazen Makhuli 803-***-****
Doug Chappell 240-***-****
Kitty Rowe 572-8222
Pastor Elizabeth Wilder 830-9950
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