Human Resources Manager

Sue Edwards

Little Rock, Arkansas ***** 479-***-****

**************@*****.***

Human Resources Director

Highly organized, performance-oriented Human Resources professional combining a strong work ethic with excellent analytical, multitasking and problem solving skills to attain or surpass objectives. Talent for developing and implementing high impact programs that dramatically improve organizational operations. Well-developed decision-making skills combined with an open and accessible management style emphasizing Individual empowerment and team development. Quality businessperson that loves challenges, approaches new opportunities with a positive attitude and a well-rounded skillset. Able to forge solid relationships with partners and build consensus across multiple organizational levels.

Highlights of Expertise

Hiring & Retention

Management

Recruiting and Staffing Initiatives

Employee Relations

Auditing & Analysis

Process Improvements

Benefits Administration

HR Management & Best Practices

HR & Payroll Systems

Staff Development Programs

Budget Administration

Microsoft, Windows, Strategy, ADP & Kronos, HCHB

Customer Oriented

New Hire Onboarding

Career Experience

Hospice Home Care, Inc., Little Rock, AR.

ADMINISTRATOR INPATIENT UNIT (July 2016 to Present)

Hold accountability for overseeing daily facility, managing Dietary, Maintenance, Housekeeping, and Administrative departments to ensure performance within established budgets. Remain on-call 24/7 and support Clinical Managers. Responsible for all hospitality services and functions. Serve as main point of contact between clinical and non-clinical staff. In addition, directly involved with both employee engagement and interaction. Responsible for bi-weekly ADP payroll, all HR functions, and maintenance of personnel files for 90+ inpatient employees.

Acknowledged for consistently ensuring both patient and family satisfaction.

Dramatically enhanced employee engagement, employee morale, and overall work atmosphere.

Coaches and assists managers with key HR practices and performance issues, as well as LOA’s and disciplinary actions.

Oversaw the success of facility renovation from interior to exterior.

Received SHRM-CP Certification in 2016.

DIRECTOR OF HUMAN RESOURCES (June 2015 to July 2016)

Served as a consultant to managers in (7) satellite offices regarding all HR related procedures, processes, questions, concerns, and requests from employees. Trained Office Managers in HR functions when needed. Assisted management with developing detailed job descriptions. In addition, collaborated with Compliance Department to conduct internal investigations in relation to grievances, harassment, and discrimination complaints. On-boarded and scheduled new hire orientation for all new corporate employees.

Responsible for drafting, administrating, and updating all personnel polices/procedures, as well as enhancing employee handbook.

Interfaced with QAPI and Compliance Officer to conduct orientation for all new hires, introducing them to our companies Mission, Values, and Philosophy.

Reviewed all disciplinary actions company-wide to ensure progressive disciplinary policy was being followed correctly.

Recruited for open positions, scanned resumes looking for qualified candidates, and setup interview appointments.

Served as a Drug Free Workplace Coordinator.

Improved timeliness and completion rate of performance reviews.

HR support during acquisition of out of state company, including on-boarding and new benefits enrollment for 23 employees.

Coordinated and conducted annual benefits open-enrollment with insurance broker.

Received SHRM-CP Certification July 13, 2016.

OFFICE MANAGER INPATIENT UNIT (February 2013 to June 2015)

Provided direct oversight for administrative activities. Bi-weekly Adams Keegan payroll for 100 employees. Maintenance of 100 personnel files, including updating certifications, licenses, and renewals for audit readiness. Directly involved with new hire orientation, onboarding into HRIS system, and benefits enrollment. Go to person at the local level for all HR related needs.

Responsible for enhancing file audit scores from 26% to 100% consistently during QUAPI and Compliance quarterly audit for duration of OM position.

Commended for offering to coordinate FMLA and Workman Comp for (6) satellite offices and conducting annual benefits open-enrollment with insurance broker, after our HR director quit.

Transco Lines, Inc., Russellville, AR

DIRECTOR OF ADMINISTRATIVE SERVICES (August 2006 to February 2013)

Held concurrent responsibility for directing administrative department, overseeing HR, payroll, new employee orientation, accounts receivable, billing, and lease purchase program. Managed up to 11 highly qualified staff, ensuring adherence to organizational vision. Administered benefits, handled FMLA and Workman Compensation, also involved in weekly payroll for close to 400 employees. Trained as a backup Controller for daily accounting activities.

Significantly improved accounts receivables collections from 31 days to 21 days.

Played integral role in coordinating with IT department for software conversion, two fuel card/payroll conversions, and transition to EDI billing.

Successfully cross trained department to boost both productivity and efficiency within receivables, billing, and payroll functions.

Additional Experience

Permits & Driver Payroll Manager (2001 to 2006) Transco Lines, Inc.

Driver Payroll Manager (1999 to 2001) Transco Lines, Inc.

Accounting Clerk (1998 to 1999) Transco Lines, Inc.

Professional Development

Certifications

SHRM – CP Certified Professional

References:

Parker Devore, President – Devore Group, 479-***-****

Jason Brown, Director of Operations – Transco Lines Inc., 479-***-****

Andi Otwell, Executive Administrative Assistant – Hospice Home Care, Inc., 501-***-****

Dr. Courtney Carmack, Chiropractor, Women in Business Group, 501-***-****

Linda Huggins, Pastor Perryville Immanuel Church, Chaplain – Hospice Home Care, Inc., 501-***-****

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