Transcriber/Manager/Sales/Hearing Instrument Specialist/Customer Servi

************@*****.***

Cell: 559-***-****

**** *. ****** *** #***

Fresno, CA 93722

Kimberle Northcraft

Professional Experience

Manager/Hearing Aid Dispenser - Beltone Central California - 9/15/12 – 3/24/2017

Manage and run two offices providing outstanding customer service.

Training and overseeing employees.

Purchasing supplies, AP/AR, telemarketing, insurance paperwork and insurance billing, answering multi-line phone system, scheduling appointments, SOAP notes, History and Physicals, correspondence with venders, patients, and managers, filing, and paperwork utilizing Belconnect, Microsoft office, and Noah, CounselEar, Zirmed, etc.

Sales, service, and fitting hearing aids for hearing impaired customers. Exceeding goals and with minimal to no returns annually.

Manager/Hearing Aid Dispenser - The Drummond Company - 5/01/2004 - 5/24/2012

Manage and run an office in Visalia including overseeing employees, sales and service for hearing impaired customers.

In-house telemarketing, working with insurances and insurance billing, scheduling appointments, small sales, SOAP notes, History and Physicals, filing, purchasing supplies, and paperwork utilizing Belconnect, Microsoft office, and Noah, etc.

Sales, service, and fitting of hearing aids for hearing impaired customers. Reaching monthly goals with minimal returns.

Business Owner/Transcriptionist – Kimberle Northcraft Transcriptions - 3/01/1999 - 9/15/2012

Ran my own transcription business which specialized in medical transcription and general transcription for a multitude of physicians and businesses with an excellent turn-around time of 24-hours or less.

Excellent time management, self-motivated, phenomenal turn-around time, great verbal and written English skills, Customer Service, Marketing, taxes, Typing 90+WPM, Microsoft Office reports, weekly billing, procuring accounts and maintaining them for years.

Variety of reports and letters from basic correspondence, History and Physicals, treadmill tests, SOAP notes, etc. for a variety of businesses and physicians including cardiologist, gastroenterologist, obstetrics and gynecology, family practice, etc.

Meetings with various office managers, nurses, doctors, etc.

Skills

Typing 70+ WPM

Microsoft Office proficiency

10-key certified

Self-starter

Business Owner

Leadership skills

Time Management

Works great under pressure

Customer Service oriented

Database management

Telemarketing

Answering multi-line phone system

Articulate and well-spoken

Meticulous attention to detail

Strong problem solver

Appointment setting

Accounting knowledge and practices (AR/AP, billing with Quickbooks or in house system)

Insurance billing

Business correspondence

Transcription of various reports for numerous specialties

Social media knowledge

Accomplishments

Decreased overhead by 15%.

Increased sales by 25% in my first year and 45% additionally in my second year.

Decreased AR/overdue accounts to 25% and kept it below $15,000

Received reward for 5%-0% returns annually.

Received a Master Practitioner award for exceeding sales goals in my 2nd year at Beltone.

Education

Medical Transcriptionist – Fresno City College, Fresno, CA

Medical Transcriptionist – Ceasar Chavez Adult School, Fresno, CA

Administrative Assistant/Medical Office – Sierra Valley College, Fresno, CA

High School Diploma – Fresno Adult School, Fresno, CA

References

Judy Hall, Manager/Hearing Instrument Specialist 559-***-****

Yolanda S., Hearing Instrument Specialist 760-***-****

Jackie Hougard, Co-worker 209-***-****

Kathy Blancas-Perez, Co-worker 559-***-****

Contact this candidate